Avoca AI - 2026 Pricing, Features, Reviews & Alternatives

Avoca AI is a cloud-based, AI-powered front-office platform built for home service and trade businesses, from single-location operators to multi-location, PE-backed platforms. Voice AI agents answer every inbound call, text, and chat around the clock, handle scheduling, objection handling, and emergency routing, and book jobs directly into connected CRM systems with no manual data entry. Outbound capabilities include automated voice and SMS campaigns for tune-up reminders, open estimate follow-ups, membership renewals, and win-back sequences. When escalation is required, full call context is passed to a live agent in real time. The platform operates across voice, SMS, email, and chat channels without requiring additional headcount.

Avoca AI integrates natively with ServiceTitan for real-time job booking, customer record updates, and dispatch board management, and connects directly to Google Local Services Ads. Onboarding is managed by a dedicated Customer Success Manager and covers caller ID configuration, brand voice, scripts, routing rules, and service area parameters. The platform is SOC 2 Type 2 certified, ISO 27001 certified, GDPR compliant, and CCPA compliant. Caller identification runs against CRM account history before the first word of a conversation, and automatic lead extraction parses name, phone, email, address, job summary, and source from inbound lead emails and forms.

The Coach module scores every call against a configurable rubric covering objection handling, process adherence, tone, and booking outcomes, and flags misclassified leads for automated follow-up. Rollup analytics dashboards track booking rate, missed call rate, revenue impact, and rep-level performance across teams, channels, and campaigns. Avoca AI is deployed across 1,000+ service businesses in the United States, spanning HVAC, plumbing, electrical, pest control, roofing, garage door, home remodeling, energy and fuel delivery, auto repair, junk removal, landscaping, lawn care, cleaning, pool service, pressure washing, restoration, moving, painting, handyman, home security, and interior design verticals.