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Banyon Utility Billing Logo

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Full-featured, affordable utility billing software

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Banyon Utility Billing Pricing, Features, Reviews and Alternatives

Banyon Utility Billing product overview

Price starts from

1995

One-time payment

Flat Rate

What is Banyon Utility Billing?

Banyon Utility Billing is a comprehensive software solution designed for local governments and organizations in need of efficient and accurate billing and meter reading transfer systems. With the full-featured version catering to larger populations and the UBLite offering a cost-effective alternative for smaller organizations, Banyon Utility Billing caters to a wide range of billing needs.

Key benefits of using Banyon Utility Billing

Create detailed customer accounts.
Attach customized services and rates.
Full billing history, edit bills, adjustment tracking, meter device interfaces (AMR/AMI).
Direct payments & online payments.
Email bills, work orders, and thousands of reports.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support

Training options

Live Online
Documentation
In Person
Videos

Banyon Utility Billing pricing information

Value for money

4.6

/5

14

Starting from

1995

One-time payment

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Banyon Utility Billing features

Functionality

4.6

/5

14

Total features

35

1 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
Mobile Access
Workflow Management
Document Management
Accounting

Banyon Utility Billing users reviews

Overall Rating

4.6

/5

14

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.56/10
Rating distribution

5

4

3

2

1

10

3

1

0

0

Pros
The customer service is great. When we need help with something, it's taken care of that day and they know that our issue is an emergency so they try their best to get it cleared up fast.
Banyon is continually improving the product too. It is very well supported and I would highly recommend it.
The software is pretty user friendly. The customer service is excellent.
Cons
The delay in some of the processes and getting an execution run time error message and then being booted out of the program.
Sometime the changes seem confusing as to why they are done, but maybe there are reasons that we are not aware of.
EW
AvatarImg

Elaine W.

Government Administration, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly utility billing software.

Reviewed 4 months ago

When I started here 9 years ago, there was a different utility billing program that was not user friendly and I was very glad to switch to one that was easier to use. Since I use it daily, the ease of use was a welcomed change.

Pros

The customer service is great. When we need help with something, it's taken care of that day and they know that our issue is an emergency so they try their best to get it cleared up fast.

Cons

Sometimes the reports are as clear as we would like them to be. But when we call customer support and tell them what we are looking for, they help us create a report that tells our auditors what they need to know in a report custom created for our utility.

BB
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Becki B.

Utilities, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Medium-sized Utility Business

Reviewed 4 months ago
Pros

My main goal in choosing software was that it NOT be in the cloud. Our service is locally based and has all the functionality we require.

Cons

Being in Microsoft Access, there are some quirks and sporadic issues, but for the most part it's a good software.

CG
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Chris G.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Good software, but slow

Reviewed 4 months ago
Pros

Simple and user friendly when it works, great for small municipalities.

Cons

Constant lag, reports take minutes to load.

BB
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Barb B.

Utilities, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

City of Hot Springs Utility Billing Review

Reviewed 4 months ago

The overall experience with Utility Billing is good.

Pros

Banyon Utility Billing allows for an efficient way of billing and tracking of customer's accounts and usage. It is very easy to transfer and work between the Fund Accounting and Point of Sale Programs

Cons

The delay in some of the processes and getting an execution run time error message and then being booted out of the program. I would like to see a change made so that when bills are being calculated the Point of Sale Program could still be in use by others in the office.

TP
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Trish P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Comprehensive software - great for our city

Reviewed 10 years ago

I typically do not like programs written in Access so for me to give such a product a good review, it must be a superior product. Banyon Utility Billing is just that. Every program has its glitches and wish lists, but this program is very stable and reliable. I only have about 250 utility bills to send out each month but I can complete the task in about an hour. We use postcard bills so that...

Pros

No pros were added to this review

Cons

No cons were added to this review

Banyon Utility Billing FAQs

Q. What type of pricing plans does Banyon Utility Billing offer?

Banyon Utility Billing has the following pricing plans:
Starting from: $1995.00
Pricing model: One Time License


Q. Who are the typical users of Banyon Utility Billing?

Banyon Utility Billing has the following typical customers:
Freelancers, Public Administrations, Small Business


Q. What languages does Banyon Utility Billing support?

Banyon Utility Billing supports the following languages:
English


Q. Does Banyon Utility Billing offer an API?

No, Banyon Utility Billing does not have an API available.


Q. What level of support does Banyon Utility Billing offer?

Banyon Utility Billing offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support

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