BetaXLab - 2026 Pricing, Features, Reviews & Alternatives

BetaXLab is a cloud-based WhatsApp automation platform built on the Official WhatsApp Business API, designed for Indian small and medium-sized businesses across real estate, education, healthcare, ecommerce, retail, restaurants, automobile, BFSI, D2C brands, and local services. It consolidates a shared multi-agent inbox, native sales CRM with deal pipeline, AI chatbot, broadcast messaging, drip automation, and real-time analytics into a single workspace, replacing the need for separate inbox, chatbot, CRM, broadcast, and analytics tools. Businesses go live within 48 hours, with full setup and Meta verification handled by the vendor.

BetaXLab captures every inbound WhatsApp enquiry automatically into the CRM, applies rule-based and AI-assisted lead scoring, and assigns leads to the appropriate agent via round-robin or skill-based routing. A GPT-4-powered AI chatbot, trained on a business-specific knowledge base, qualifies leads through conversational questioning, handles FAQ automation, books appointments, and recommends products around the clock. The chatbot supports natural-language understanding, conversation context memory, intent and sentiment detection, and multilingual responses across Hindi, English, Marathi, Tamil, Telugu, Gujarati, Bengali, Kannada, and Punjabi with automatic language detection. Complex queries are escalated to human agents with full conversation context preserved.

Broadcast campaigns reach unlimited opted-in contacts with audience segmentation, send-rate pacing, scheduling, and per-contact delivery, read, and reply tracking. A multi-step drip campaign builder supports behavior triggers, conditional branching, automatic exit on reply or conversion, and step-level A/B testing. The visual deal pipeline offers custom stages, deal values, and lifecycle tracking, while a permanent customer timeline is attached to every WhatsApp contact. Additional capabilities include WhatsApp Flows, interactive message templates, role-based access control, number masking, COD confirmation, Razorpay payment links, and GST-ready billing for Indian business workflows. Integrations are available with HubSpot, Salesforce, Shopify, WooCommerce, Razorpay, Google Sheets, Zapier, and custom webhooks. Pricing is flat with no per-seat fees, and Meta conversation charges are passed through at cost.