Chatgent - 2026 Pricing, Features, Reviews & Alternatives

Chatgent is a cloud-based, no-code AI chatbot platform designed for small to mid-sized businesses and growing e-commerce operations on WordPress, WooCommerce, Shopify, or custom websites. Businesses deploy AI assistants across a website chat widget and social messaging channels including Facebook Messenger, Instagram, Telegram, and WhatsApp (WhatsApp Cloud API rolling out), training each assistant on their own data: website pages, posts, uploaded files, and business details. Assistants answer customer questions, recommend products, capture leads directly inside the conversation, and hand off to live agents when needed, all without requiring coding skills or developer resources.

Chatgent consolidates every channel into a single shared inbox, eliminating the need to switch between platforms. Its e-commerce catalogue sync supports WooCommerce, Shopify, and custom catalogues, and a photo-to-order automation workflow lets customers submit a product photo, which the assistant matches against the connected catalogue, collects any missing order details, confirms the total, and creates the order within the same conversation thread. Additional AI capabilities include image and voice note comprehension, intent detection, multilingual understanding and response across multiple languages and scripts, and answers grounded exclusively in the business's own knowledge base. AI model access is handled via a user-supplied OpenRouter API key, meaning businesses pay their AI provider directly at cost with no per-message markup applied by the platform.

Plans scale from a free tier (no credit card required) through Starter, Pro, and Business tiers, adding chatbot count, team seats, catalogue volume, conversation history retention (7 to 365 days), and branding removal on paid plans. Daily reports and full conversation history give teams visibility into performance and customer interactions across all connected channels.