Clientela Clinic - 2026 Pricing, Features, Reviews & Alternatives

Clientela Clinic is a cloud-based, web platform CRM designed for health and wellness clinics, aesthetic studios, fitness facilities, and multi-unit businesses operating in Brazil. It centralizes WhatsApp (via the official WhatsApp Business API) and Instagram Direct into a unified inbox, giving clinic reception teams a single screen to manage all patient communication without relying on personal staff devices. The platform tracks each patient from initial lead capture through consultation and post-consultation follow-up, maintaining a full interaction history and client log per contact across the entire care journey.

Clientela Clinic combines private messaging management with public reputation monitoring, integrating with Google Business Profile to track and respond to Google Reviews. AI-assisted capabilities include message triage and prioritization by detected urgency and sentiment, automated classification of feedback themes, suggested or fully automated review responses, and identification of at-risk or disengaged contacts. NPS and satisfaction surveys distributed via QR Code provide real-time visibility into patient satisfaction, while Ads integration enables lead origin tracking and ROI reporting across acquisition channels.

The platform supports sales and service funnel management, automated relationship workflows, and omnichannel CRM operations suited to single-location clinics and franchise networks alike. By consolidating communication, reputation, and patient journey data into one platform, Clientela Clinic gives clinic operators structured oversight of acquisition, retention, and satisfaction metrics without fragmented tooling.