Dines - 2026 Pricing, Features, Reviews & Alternatives

Dines is a hospitality point of sale platform designed for complex multi vendor food and beverage operations. It caters to food halls, events and festivals, theatres and entertainment venues, and bars and restaurants across the United Kingdom and Ireland. The system addresses operational challenges inherent to high stakes hospitality environments where multiple vendors and high transaction volumes coincide with tight service windows. The platform consolidates ordering channels, payment processing, vendor settlements and real time analytics into a unified system that sustains functionality during network disruptions.

The platform supports multiple ordering channels through a single integrated system. Terminal options include counter point of sale on tablet devices, self order kiosks with customer facing screens, mobile ordering via QR codes and web applications, and handheld devices for tableside or roaming service. A connectivity resilience architecture transitions automatically from Wi Fi to eSIM when primary networks fail and activates offline mode if both connections are lost to capture nearly all sales during service interruptions. Vendor settlement functionality automates revenue share calculations and statement generation to streamline processes typically managed manually over extended periods. Real time performance monitoring provides visibility across all vendors, terminals and transactions simultaneously.

The artificial intelligence assistant Tilly interprets natural language queries to configure menus, generate reports, adjust pricing, toggle product availability and identify operational issues. Tilly executes commands in addition to providing insights and refines responses over time by learning venue specific patterns. The assistant operates across devices, enabling interaction from the sales floor, an office or off site locations.

Integrated payment processing forms a closed loop system supporting both online and offline transactions and accommodates various hardware configurations including tablet based terminals, kiosks and mobile devices. Emergency switchover features maintain service continuity during technical failures. Customer support is delivered through live chat and messaging channels with an average response time under sixty seconds and staffed entirely by human operators. Client retention remains high among venues implementing the platform across service points.