Dougal - 2026 Pricing, Features, Reviews & Alternatives

Dougal is a cloud-based job scheduling and tracking application built for small to medium field-service businesses, including sole traders and multi-worker teams in plumbing, HVAC, electrical, maintenance, inspection, and related trades. The platform consolidates job management into a single workflow, covering visit scheduling, job journals, customer records, quotes, invoices, and timesheets, without requiring field workers to spend excessive time on administrative tasks. A field companion view supports on-site use via mobile, while office coordinators manage scheduling and job status from the web app.

The scheduling interface provides a real-time calendar with drag-and-drop visit management and distance-based colour coding to support route and workload planning. Jobs move through a defined status workflow (Plan, Schedule, Await Visit, Review, Archive), with reminders and follow-up scheduling built into the process. Each job carries a unified journal combining notes, photos, visit history, customer details, bills, and communications. Customer records are searchable across name, phone, email, and location. Timesheets are generated directly from visit records, and simple fixed-price quotes and invoices can be produced within the same environment. The platform integrates with preferred maps, calling, messaging, email, and accounting tools rather than replacing them.

Dougal is built on defined rules, parameters, and processes, with no AI features in its core functionality. This rule-based architecture underpins reliable, predictable behaviour across scheduling, reminders, timesheets, and approvals. The platform scales from sole trader to team operations without changes to the core workflow, and offers a free access period with no credit card requirement and no feature restrictions.