enjoy.CRMⅢ - 2026 Pricing, Features, Reviews & Alternatives

enjoy.CRMⅢ is a cloud-based customer relationship management solution designed for contact centers and call centers. Developed by OKI Software, the platform emphasizes operator usability through an intuitive and easy to view interface. The system supports unified handling of customer interactions across voice, chat, email and other communication channels. The solution caters to organizations in manufacturing, transportation, information technology, finance and real estate sectors that seek to enhance customer experience and improve operational efficiency in contact center environments.

The platform features generative AI integration to automate response history creation. It offers three standard AI powered capabilities in summarization, keyword extraction and response evaluation. The customizable framework enables internal fine tuning of AI generated outcomes to reduce after call work time while maintaining consistency in response quality. The system connects with voice recognition solutions that support custom dictionaries for specialized terminology. Unified management of inquiries enables access to interaction data within a single interface. Security role configurations allow administrators to control data visibility according to user roles and groups across organizational levels. The platform supports remote access for operators in any internet connected environment with appropriate security measures in place. FAQ integration assists operators by providing relevant information during customer interactions.

enjoy.CRMⅢ integrates with Microsoft Teams, Outlook and Dynamics to facilitate enterprise wide sharing of customer information between contact centers and departments such as sales and maintenance. The solution connects with sales force automation and maintenance management systems to eliminate duplicate data entry and ensure consistent information flow. Multi CTI support adapts to various telephony infrastructures and operational scales in contact centers. Combined analysis of CTI and CRM data provides comprehensive insights into performance metrics. Portal site functionality supports customer self service operations while data linkage features prevent redundant entries across connected systems.

The platform offers flexible customization options that allow organizations to adapt the solution to evolving business requirements through in house maintenance capabilities. Its configurability and extensibility support digital transformation initiatives and accommodate changing operational demands. enjoy.CRMⅢ benefits from more than twenty years of history in the contact center CRM market with deployments that range from small operations to large scale implementations of up to one thousand seats.