Fidélitas - 2026 Pricing, Features, Reviews & Alternatives

Fidélitas is a cloud-based digital loyalty card solution designed for independent brick-and-mortar retailers and food-service businesses, including grocery stores, boutiques, and order-kiosk environments, primarily operating in France and Switzerland. Loyalty cards are delivered natively to customers through Apple Wallet and Google Wallet, requiring no dedicated app download. Each card updates automatically on every qualifying transaction, keeping customer balances current without manual intervention.

Fidélitas connects to point-of-sale systems including Square, SumUp, Zettle, Shopify, HubRise, and Hiboutik, enabling automatic customer recognition per sale. Operators can configure stamp-based or points-based loyalty modes depending on business model. For businesses without a direct POS integration, Fidélitas supports QR code scanning, card scanning, and file import, making it compatible with virtually any register setup. POS codes allow staff to apply rewards, grant points, send campaigns, or tag customers directly from the terminal. Multi-terminal environments are supported with single-ticket deduplication to prevent double-counting visits during rush periods. Automation triggers fire on sale events, and refund handling includes automatic point deduction to maintain accurate balances.

Fidélitas also provides customer self-service ticket attachment by order number, a full journal log of all POS events with retry-on-failure handling, and customer profile management with balance correction tools. These capabilities give operators precise control over loyalty program integrity while reducing the administrative overhead typically associated with manual loyalty tracking at the point of sale.