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First Due
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your entire Fire-EMS Operation. One Platform.
Table of Contents
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Find out with a
First Due - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
First Due overview
What is First Due?
First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place.
First Due is the last piece of software your agency needs to buy. Consolidate NFIRS, ePCR, fire prevention, pre-incident planning, scheduling & personnel management, asset & inventory, hydrants, training, community engagement, mobile response, and more into a single application with a sole login available anywhere on any device.
Who we serve:
- EMS
- Fire
- Federal
Starting price
Alternatives
First Due’s user interface
First Due pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.5
Customer support
4.6
Reviews sentiment
What do users say about First Due?
Reviewers indicate First Due streamlines department management by centralizing operations and offering extensive customization to fit various needs. They appreciate its adaptability for different departments, efficient integration, and ability to modernize workflows, though some mention challenges with templates and data entry. They find the platform improves efficiency and is widely adopted across teams.
Users report customer support is responsive, helpful, and open to feedback, with staff actively assisting and resolving issues. They say support listens to requests and works through problems, although some experience delays in ticket resolution and ongoing issues that require further attention.
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Who uses First Due?
Based on 58 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
First Due's key features
Most critical features, based on insights from First Due users:
All First Due features
Features rating:
First Due alternatives
First Due
Starting from
No pricing info
AUTOsist
Starting from
5
Per month
NovusMED NEMT Software
Starting from
No pricing info
eTrucks
Starting from
20
Per month
First Due support options
Typical customers
Platforms supported
Support options
Training options
First Due FAQs
First Due has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does First Due support?
First Due supports the following languages:
English, French
Q. Does First Due support mobile devices?
First Due supports the following devices:
Android, iPad, iPhone
Q. Does First Due offer an API?
Yes, First Due has an API available for use.
Q. What level of support does First Due offer?
First Due offers the following support options:
24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, Chat
