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First Due
5
42
4
12
3
2
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your entire operation. One platform.
Table of Contents
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First Due - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
First Due overview
What is First Due?
First Due is the fastest-growing end-to-end AI-powered software solution for Fire & EMS. Built in the cloud, First Due brings every aspect of public safety operations together to help agencies improve emergency response, streamline compliance, reduce administrative work, and make better operational decisions.
First Due is the last piece of software your agency needs to buy. Replace multiple point solutions with a single secure, cloud-based application. Manage NERIS, ePCR, fire prevention, inspections, pre-incident planning, scheduling, personnel, training, assets, hydrants, health & wellness, incident command, analytics, and more through a single login accessible from anywhere.
Designed for modern public safety organizations, First Due supports volunteer departments, combination agencies, metropolitan fire departments, EMS agencies, law enforcement agencies, and state organizations with connected workflows that eliminate duplicate data entry and improve visibility across operations.
AI capabilities are embedded throughout the platform to automate routine tasks, improve documentation quality, optimize scheduling, transform operational data into actionable insights, and support responders with real-time decision-making.
First Due integrates with leading public safety, GIS, healthcare, and training technologies, including CentralSquare, Hexagon Safety & Infrastructure, Esri ArcGIS, GeoComm, Julota, Kno2, Pulsara, Action Training Systems, Fire Engineering Training, First Arriving, Air Methods, NextNav, OneDose, CRG, E-9 Corporation, and Axene.
Built on a secure cloud architecture with role-based access and mobile accessibility, First Due provides agencies with a centralized system for managing critical operational data across the organization. Whether personnel are in the station or in the field, they have secure access to the information they need from virtually any device.
From implementation through long-term success, First Due partners with agencies through onboarding, training, responsive customer support, and continuous product innovation to help modernize operations while improving efficiency, visibility, and operational readiness.
Starting price
Pros & Cons
Customer Support
Department Management
Fire Service Management
Updates and Feature Releases
Modules
Emergency Response
First Due’s user interface
First Due reviews
Overall rating
4.6
/5
58
Positive reviews
79
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.79/10
5
4
3
2
1
42
12
2
1
1
Clint S.
Chief of Information and Technology
Anthony P.
Fire Chief
Clint S.
Chief of Information and Technology
Benjamin T.
Captain
Jason F.
Fire Chief
Paul L.
Captain
Who uses First Due?
Based on 58 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
First Due's key features
Most critical features, based on insights from First Due users:
All First Due features
Features rating:
First Due alternatives
First Due
Starting from
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Starting from
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First Due integrations (1)
Integrations rated by users
We looked at 58 user reviews to identify which products are mentioned as First Due integrations and how users feel about them.
Integration rating: 4.0 (1)
“Need to have everything at one place. Multiple system but like using only 1.”
Valerie B.
Office Manager
Integration rating: 4.0 (1)
“The information on their response page is a little easier to follow and pick out key information.”
Jason F.
Fire Chief
Integration rating: 5.0 (1)
Other top integrations
First Due support options
Typical customers
Platforms supported
Support options
Training options
First Due FAQs
Q. Does First Due support mobile devices?
First Due supports the following devices:
iPad, Android, iPhone
Q. What level of support does First Due offer?
First Due offers the following support options:
24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, Chat
