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First Due Logo
First Due

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Your entire Fire-EMS Operation. One Platform.

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First Due Pricing, Features, Reviews and Alternatives

First Due product overview

What is First Due?

First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Knowledge Base
FAQs/Forum
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online
Videos

First Due pricing information

Value for money

4.6

/5

12

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

First Due features

Functionality

4.6

/5

12

Total features

59

2 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Access Controls/Permissions

First Due users reviews

Overall Rating

4.7

/5

12

Positive reviews

92

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10
Rating distribution

5

4

3

2

1

9

2

1

0

0

Pros
First Due has been amazing to work with. Their staff is very responsive and goes above and beyond to quickly answer questions we have.
I would highly recommend to any Fire/PD department to help have a true "live" library of target hazards. The information can be updated on the fly and be immediately available.
They are constantly making improvements. I love the mapping to help me visualize the data.
Cons
Need to add risk analysis for community risk reduction.
I haven't found anything that I really "don't" like about the software... everything seems to be an upgrade from the software we were using.
I find the software helpful but still with plenty of unfulfilled potential.
DJ
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David J.

Public Safety, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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First Due Size Up

Reviewed 4 years ago

Overall First Due has provided a our department with a program that is more efficient then what we have used in the past. The ability to have multiple data points pulled into one program was needed. Completing preplans are simple to do in the field that allows information to be shared quickly through our workflow process. The addition of Community Connect and the information it provides about our residential addresses is extremely valuable to our mission.

Pros

First Due has been easy to integrate into our current operations. The platform via the computer and application are easy to use and teach to our members. This software provides a location for collected information to live and be accessed in a timely manner. The notification and mapping to incidents helps get our member started to the call. The dashboard provides quick tiles that allow responders to quickly identify hazards that can be encountered at the emergency incident.

Cons

Some more customization abilities would be nice to allow the administrator and users the ability to make timely changes not having to rely on the company who is busy with multiple clients.

CA
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Chris A.

Public Safety, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Eveerthing for a First Responder

Reviewed 4 years ago
Pros

This software is all encompassing. It has everything that a first responder would need while en route to an emergency. The ease of use makes it easy to implement to all crews. I would highly recommend to any Fire/PD department to help have a true "live" library of target hazards. The information can be updated on the fly and be immediately available.

Cons

None, anything that we feel is missing, First Due easily develops and implements.

SL
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Steve L.

Government Administration, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Still working out the bugs, but the support has been exceptional

Reviewed 4 years ago

I find the software helpful but still with plenty of unfulfilled potential.

Pros

I like that it's a plug-and-play records-management system that has a permit section already included, so that we didn't have to build our own. I also would highly commend the support that we have received. [SENSITIVE CONTENT HIDDEN] has been prompt and attentive and helped solve problems very quickly, regardless of time of day.

Cons

I would like to have more user-based options and control available. For example: In our permit section, the database that is generated doesn't offer a space for us to assign particular inspectors to ensure proper and thorough accountability, and it doesn't have phone numbers, which, instead, are found only by opening each application and then transcribing the numbers. (Because they are spread out over three different fields, one cannot simply cut and paste the numbers, either.)

LD
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Leddyanne D.

Public Safety, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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LAD Review -- City of alex

Reviewed a year ago

It has been great! I really like that I can turn my notifications off and turn them on right before I go back on duty with in an hour. Previous applications I couldn't do that, this way I know if my unit just went on a call or if they will be do back shortly.

Pros

That we can customize our responses to meet our needs and that it doesn't have to be a generic response because the program is non-customizable.

Cons

I haven't found anything that I really "don't" like about the software... everything seems to be an upgrade from the software we were using.

CB
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Carter B.

Public Safety, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Must Have For Any Fire Department

Reviewed a year ago

This app improves overall situational awareness for each call, and it also improves overall community safety and reduces call response times. It's very useful for firefighters to read call notes while in the back of a fire engine going to a call, even without access to a CAD. The ability to overlay a vast amount of data onto the map helps tactical decision making.

Pros

Easy to use and fast navigation, preplans, previous call history for a location, hydrant locations, water main sizes, read call notes, and track units via a map.

Cons

Can sometimes be slow to load, so preplan density must be adjusted to only populate on the map when zoomed in close to a building.

First Due FAQs

Q. What type of pricing plans does First Due offer?

First Due has the following pricing plans:
Pricing model: Free


Q. Who are the typical users of First Due?

First Due has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does First Due support?

First Due supports the following languages:
English, French


Q. Does First Due support mobile devices?

First Due supports the following devices:
Android, iPad, iPhone


Q. Does First Due offer an API?

Yes, First Due has an API available for use.


Q. What level of support does First Due offer?

First Due offers the following support options:
24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, Chat

Common First Due comparisons

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