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First Due
5
42
4
12
3
2
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Your entire operation. One platform.
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First Due - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
First Due overview
What is First Due?
First Due is the fastest-growing end-to-end AI-powered software solution for Fire & EMS. Built in the cloud, First Due brings every aspect of public safety operations together to help agencies improve emergency response, streamline compliance, reduce administrative work, and make better operational decisions.
First Due is the last piece of software your agency needs to buy. Replace multiple point solutions with a single secure, cloud-based application. Manage NERIS, ePCR, fire prevention, inspections, pre-incident planning, scheduling, personnel, training, assets, hydrants, health & wellness, incident command, analytics, and more through a single login accessible from anywhere.
Designed for modern public safety organizations, First Due supports volunteer departments, combination agencies, metropolitan fire departments, EMS agencies, law enforcement agencies, and state organizations with connected workflows that eliminate duplicate data entry and improve visibility across operations.
AI capabilities are embedded throughout the platform to automate routine tasks, improve documentation quality, optimize scheduling, transform operational data into actionable insights, and support responders with real-time decision-making.
First Due integrates with leading public safety, GIS, healthcare, and training technologies, including CentralSquare, Hexagon Safety & Infrastructure, Esri ArcGIS, GeoComm, Julota, Kno2, Pulsara, Action Training Systems, Fire Engineering Training, First Arriving, Air Methods, NextNav, OneDose, CRG, E-9 Corporation, and Axene.
Built on a secure cloud architecture with role-based access and mobile accessibility, First Due provides agencies with a centralized system for managing critical operational data across the organization. Whether personnel are in the station or in the field, they have secure access to the information they need from virtually any device.
From implementation through long-term success, First Due partners with agencies through onboarding, training, responsive customer support, and continuous product innovation to help modernize operations while improving efficiency, visibility, and operational readiness.
Starting price
Pros & Cons
Customer Support
Department Management
Fire Service Management
Updates and Feature Releases
Modules
Emergency Response
First Due’s user interface
First Due review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.5
Customer support
4.6
Reviews sentiment
What do users say about First Due?
Reviewers indicate First Due streamlines department management by centralizing operations, offering extensive customization, and improving efficiency over previous systems. They find it adaptable to various department needs and appreciate that it modernizes workflows, though some mention challenges with templates, integration, and occasional issues after switching platforms.
Users say customer support is responsive, helpful, and open to feedback, with staff often going above and beyond to resolve issues. They note that support listens to requests and adapts the product accordingly, but some experience delays in ticket resolution or unresolved problems.
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Who uses First Due?
Based on 58 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
First Due's key features
Most critical features, based on insights from First Due users:
All First Due features
Features rating:
First Due alternatives
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First Due integrations (0)
Integrations rated by users
We looked at 58 user reviews to identify which products are mentioned as First Due integrations and how users feel about them.
Integration rating: 4.0 (1)
“Easier to create estimates from the eagleview measurements.”
“Cost is too high. Most suppliers like GAF provide a better product at a far lower cost.”
Joella M.
CFO
Integration rating: 4.0 (1)
“The information on their response page is a little easier to follow and pick out key information.”
Jason F.
Fire Chief
Integration rating: 5.0 (1)
First Due support options
Typical customers
Platforms supported
Support options
Training options
First Due FAQs
Q. Does First Due support mobile devices?
First Due supports the following devices:
iPad, Android, iPhone
Q. What level of support does First Due offer?
First Due offers the following support options:
24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, Chat
