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First Due Pricing, Features, Reviews and Alternatives
First Due product overview
What is First Due?
First Due is an incident management solution designed to help Fire and EMS agencies pre-plan, manage and streamline fire prevention, NFIRS & ePCR, personnel scheduling, and incident response. operations. Key features include inspections, mobile response, community engagement, asset management and more.
Typical customers
Platforms supported
Support options
Training options
First Due pricing information
Value for money
4.5
/5
13
Starting from
Free
Pricing options
Value for money contenders
First Due features
Functionality
4.4
/5
13
Total features
34
2 categories
Most valued features by users
Functionality contenders
First Due users reviews
Overall Rating
4.5
/5
13
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.46/10
9
2
2
0
0
Overall rating contenders
Leddyanne D.
Public Safety, 201-500 employees
Used daily for 6-12 months
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It has been great! I really like that I can turn my notifications off and turn them on right before I go back on duty with in an hour. Previous applications I couldn't do that, this way I know if my unit just went on a call or if they will be do back shortly.
That we can customize our responses to meet our needs and that it doesn't have to be a generic response because the program is non-customizable.
I haven't found anything that I really "don't" like about the software... everything seems to be an upgrade from the software we were using.
David J.
Public Safety, 51-200 employees
Used daily for less than 6 months
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Overall First Due has provided a our department with a program that is more efficient then what we have used in the past. The ability to have multiple data points pulled into one program was needed. Completing preplans are simple to do in the field that allows information to be shared quickly through our workflow process. The addition of Community Connect and the information it provides about our residential addresses is extremely valuable to our mission.
First Due has been easy to integrate into our current operations. The platform via the computer and application are easy to use and teach to our members. This software provides a location for collected information to live and be accessed in a timely manner. The notification and mapping to incidents helps get our member started to the call. The dashboard provides quick tiles that allow responders to quickly identify hazards that can be encountered at the emergency incident.
Some more customization abilities would be nice to allow the administrator and users the ability to make timely changes not having to rely on the company who is busy with multiple clients.
Jeff J.
Nonprofit Organization Management, 11-50 employees
Used daily for 2+ years
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Everything is in one place.
Software pulls from Google Maps on the initial alarm, Which is wrong a majority of the time. You then have to go to the main menu and hunt the call to the get the GIS Alarm. Now when you click for support it just takes you too a list of possible problems or solutions. No phone number or email. The only way to make contact is by leaving a review and hoping someone contacts you.
Carter B.
Public Safety, 1,001-5,000 employees
Used daily for 2+ years
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This app improves overall situational awareness for each call, and it also improves overall community safety and reduces call response times. It's very useful for firefighters to read call notes while in the back of a fire engine going to a call, even without access to a CAD. The ability to overlay a vast amount of data onto the map helps tactical decision making.
Easy to use and fast navigation, preplans, previous call history for a location, hydrant locations, water main sizes, read call notes, and track units via a map.
Can sometimes be slow to load, so preplan density must be adjusted to only populate on the map when zoomed in close to a building.
Chris A.
Public Safety, 51-200 employees
Used daily for 2+ years
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This software is all encompassing. It has everything that a first responder would need while en route to an emergency. The ease of use makes it easy to implement to all crews. I would highly recommend to any Fire/PD department to help have a true "live" library of target hazards. The information can be updated on the fly and be immediately available.
None, anything that we feel is missing, First Due easily develops and implements.
First Due FAQs
First Due has the following pricing plans:
Pricing model: Free
Q. Who are the typical users of First Due?
Q. Does First Due support mobile devices?
Common First Due comparisons
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