Growki - 2026 Pricing, Features, Reviews & Alternatives

Growki is a customer relationship management platform and shared team inbox designed to centralize conversations on WhatsApp for sales teams. It consolidates all enquiries into a searchable workspace where authorized team members assign leads, track follow ups, and maintain conversation history. The platform addresses business use cases in industries where WhatsApp functions as a primary channel for sales and customer engagement such as e-commerce, healthcare, education, real estate, and hospitality.

Growki synchronizes incoming WhatsApp messages into a unified inbox accessible within the shared workspace. Conversation routing can be configured to distribute chats to specific team members based on intent tags and predefined rules while preserving handoff history and ownership tracking. The system supports contact segmentation through custom tags and notes and applies lead scoring by evaluating qualification criteria and conversational patterns. A searchable archive enables rapid retrieval of past interactions, contact profiles, and communication metadata through keyword or filter queries. Management dashboards provide automated reporting on response times, conversation volumes, and team performance without manual status updates.

Growki integrates two AI agents named Maya and Leo that operate under human oversight and send outbound messages only after template approval. Maya engages new enquiries with brand aligned messaging, conducts structured qualification dialogues, applies intent tags, and routes qualified leads to designated team members. Leo monitors the shared inbox around the clock, synchronizes CRM data, generates brand consistent responses to incoming messages, and initiates personalized follow up sequences for conversations that have gone dormant.

The platform connects to WhatsApp Business accounts through the WhatsApp Business API to enable multi user access to a single business number. An interactive setup wizard guides administrators through profile configuration, channel integration, auto reply template creation, and routing rule definition with approval checkpoints at each stage. Broadcast functionality supports bulk messaging to segmented contact lists for use cases such as shipping updates, appointment reminders, and notifications. Industry specific workflows are included for abandoned cart recovery, appointment booking, inquiry management, and guest check in automation. Analytics dashboards display conversion tracking and agent performance metrics for operational oversight.