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Helios

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AI-native RMM and PSA for MSPs and IT teams

Table of Contents

Helios - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: September 2026

Helios overview

What is Helios?

Helios is an AI-native RMM and PSA platform for managed service providers. Monitoring, patching, security, remote access, Microsoft 365 and a full service desk run in one hosted platform.

The difference is Helio, the AI that does the work rather than reporting it. It investigates an alert on the machine, finds the cause, writes a reversible fix and waits for your approval. When the alert clears it closes the ticket and records what changed.

Every plan includes everything: Windows and third-party patching, Microsoft Defender status, Microsoft 365 health, browser-based remote access, branded client portals, generated QBRs, asset lifecycle and backup monitoring. One code-signed agent covers Windows, Windows Server, macOS and Linux.

Pricing is per plan, not per technician. Launch £4 per device (5 to 25, £20 minimum), Starter £99 for 50 devices, Growth £199 for 250, Scale £399 unlimited. White-label portal on Growth and Scale. 14-day trial, no card.

Starting price

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Helios’s user interface

Ease of use rating:

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Helios's key features

Most critical features, based on insights from Helios users:

Access controls/permissions

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Active directory integration

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Activity dashboard

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Activity tracking

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Adaptive learning

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AI copilot

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Alerts/Notifications

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Anti virus

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API

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Application deployment

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All Helios features

Access controls/permissions

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Active directory integration

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Activity dashboard

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Activity tracking

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Adaptive learning

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AI copilot

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Alerts/Notifications

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Anti virus

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API

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Application deployment

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Asset tracking

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Audit trail

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Automatic backup

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Autonomous task execution

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Backup and recovery

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Billing & invoicing

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Build automation

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Compliance management

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Configuration management

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Contract/License management

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Cross-system integration

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Customizable branding

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Customizable reports

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Dashboard

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Decision making

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Deployment management

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Device auto discovery

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Device management

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Endpoint protection

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Event logs

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For msps

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Generative ai

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Help desk management

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Inventory management

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Issue management

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IT asset management

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IT asset tracking

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IT incident management

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Maintenance scheduling

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Mobile access

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Multi-step planning

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Natural language interaction

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Network monitoring

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Network security

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Patch management

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Performance metrics

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Policy management

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Proactive assistance

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Real-time alerts

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Real-Time analytics

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Real-Time data

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Real-Time monitoring

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Real-Time reporting

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Real-Time updates

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Remediation management

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Remote access/control

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Reporting/Analytics

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Scheduling

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Security tools

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Self service portal

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Server monitoring

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Service level agreement (sla) management

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Service management (issue prioritization)

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Support ticket management

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Task management

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Task scheduling

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Third-Party integrations

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Ticketing

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Uptime reporting

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Usage tracking/analytics

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User management

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Vulnerability scanning

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Workflow management

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Helios support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Knowledge Base

FAQs/Forum

Training options

Documentation

Helios FAQs

Q. Who are the typical users of Helios?

Helios has the following typical customers:
Freelancers, Small Business

Q. What level of support does Helios offer?

Helios offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, FAQs/Forum

Related categories

Remote Monitoring and Management