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Remote Monitoring and Management Software

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ConnectWise Automate logo
4.1
126

IT Automation for Today’s IT World

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.6
    Features
    4.3
    Customer support
    3.6
Pros and Cons from ConnectWise Automate users   
avatar
avatar
+15
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Stay away from this product. You will always need technical support, but the support is very very poor.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.
I am amazed at the great features and function-ability of the software. We are building a new department around this software and couldn't be happier.
ConnectWise Automate - box of LEGO with no instructions.
The scripting features are very good. The ability to create custom processes is exceptional.
Also noticed when a user is inside a ticket and they change it the notes disappear.
I really enjoy using the tool and the vast amount of solutions it allows us to assist our clients in solving. The automation genuinely saves time for all of our team with the functionality it offers.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better.
Scripting works well when it works but it's difficult to figure out if it's not worked and why.
Overall, I am very happy with Connectwise Automate and would continue to use the product.
The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
The software allows for ease of use when deploying pushes to the field.
Powerful but inexpensive IT service and control platform.
NinjaOne logo
4.8
203

The Easiest-to-Use Unified IT Operations Solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from NinjaOne users   
avatar
avatar
avatar
+15
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
The patch management works great, clients feel confident that we are proactive with important security updates.
If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell.
If I have to come up with a con though, it's that there is no billing portal.
Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore.
We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product.
Great - good trial , great staff, good pricing - ever changing and evolving product.
Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team.
NinjaRMM is fantastic, our engineers productivity have increased.
A great tool, cannot fault it. Has massively helped me in managing end point security and patches and the remote access splashtop streamer tool is excellent.
I love how affordable and easy to use this software is.
Excellent portal interface, that is so clear and concise for everyone to use.
Overall pleasant experience. Webroot and teamviewer integration makes setup of new managed systems quick and easy.
ActivTrak logo
4.6
547

Work Wiser by Activating Intelligent Insights

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.5
Pros and Cons from ActivTrak users   
avatar
avatar
avatar
+15
Very positive, covers all the expected functionality of a product like this with some good additions.
The initial installation and configuration process is too long and causes trouble with some of our staff.
I loved the user interface and the ease of learning it. The customer service is good and it's a full-featured system.
I would like the software to have suggested lists for websites to block or trigger an alarm known to contain malware or commonly blocked by other businesses.
Overall the tool is great for tracking employes. With clean interface and good pricing.
At the check out you find out you have to pay a price higher than advertised.
It is easy to install and does the job of monitoring productivity effectively. I like the screen shot feature and the ability to easily identify productive versus unproductive sites.
It was a little difficult getting it set up on one of our computers.
This is a reliable solution and is one of our most important investments yearly.
I enjoyed the ease of use and the timing of the screenshots. This allows me to see how productive my team is being and when they are most productive.
It's also nice to be able to see what the top websites are that employees are going to as well as the programs that are being used and how much time is being spent on each one.
Activtrak is a great tool. During the pandemic it gave us visibility to user activity and continues to assist us daily in process improvement.
It has very easy to use interface and track the productive time effectively. It also provides two factor authentication along with Active directory integration which completed the feature list.
The setup and installation was easy. Customer Service is always willing to help and the data I received is phenomenal.
Loved the easy to use interface, makes monitoring staff members activity a breeze.
Easy to use and effective way to monitor and report on productivity.
Software was easy to use and adapt to. I have not integrated it with other apps.
I really would have like to use this services. It was my first choice and would have use it if not for the cost.
Very positive, covers all the expected functionality of a product like this with some good additions.
The initial installation and configuration process is too long and causes trouble with some of our staff.
I loved the user interface and the ease of learning it. The customer service is good and it's a full-featured system.
I would like the software to have suggested lists for websites to block or trigger an alarm known to contain malware or commonly blocked by other businesses.
Overall the tool is great for tracking employes. With clean interface and good pricing.
At the check out you find out you have to pay a price higher than advertised.
It is easy to install and does the job of monitoring productivity effectively. I like the screen shot feature and the ability to easily identify productive versus unproductive sites.
It was a little difficult getting it set up on one of our computers.
This is a reliable solution and is one of our most important investments yearly.
I enjoyed the ease of use and the timing of the screenshots. This allows me to see how productive my team is being and when they are most productive.
It's also nice to be able to see what the top websites are that employees are going to as well as the programs that are being used and how much time is being spent on each one.
Activtrak is a great tool. During the pandemic it gave us visibility to user activity and continues to assist us daily in process improvement.
It has very easy to use interface and track the productive time effectively. It also provides two factor authentication along with Active directory integration which completed the feature list.
The setup and installation was easy. Customer Service is always willing to help and the data I received is phenomenal.
Loved the easy to use interface, makes monitoring staff members activity a breeze.
Easy to use and effective way to monitor and report on productivity.
Software was easy to use and adapt to. I have not integrated it with other apps.
I really would have like to use this services. It was my first choice and would have use it if not for the cost.
Very positive, covers all the expected functionality of a product like this with some good additions.
The initial installation and configuration process is too long and causes trouble with some of our staff.
I loved the user interface and the ease of learning it. The customer service is good and it's a full-featured system.
I would like the software to have suggested lists for websites to block or trigger an alarm known to contain malware or commonly blocked by other businesses.
Overall the tool is great for tracking employes. With clean interface and good pricing.
At the check out you find out you have to pay a price higher than advertised.
It is easy to install and does the job of monitoring productivity effectively. I like the screen shot feature and the ability to easily identify productive versus unproductive sites.
It was a little difficult getting it set up on one of our computers.
This is a reliable solution and is one of our most important investments yearly.
I enjoyed the ease of use and the timing of the screenshots. This allows me to see how productive my team is being and when they are most productive.
It's also nice to be able to see what the top websites are that employees are going to as well as the programs that are being used and how much time is being spent on each one.
Activtrak is a great tool. During the pandemic it gave us visibility to user activity and continues to assist us daily in process improvement.
It has very easy to use interface and track the productive time effectively. It also provides two factor authentication along with Active directory integration which completed the feature list.
The setup and installation was easy. Customer Service is always willing to help and the data I received is phenomenal.
Loved the easy to use interface, makes monitoring staff members activity a breeze.
Easy to use and effective way to monitor and report on productivity.
Software was easy to use and adapt to. I have not integrated it with other apps.
I really would have like to use this services. It was my first choice and would have use it if not for the cost.
Email Meter Enterprise  logo
4.8
19

Improve response times, monitor SLAs, and boost revenue

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.4
    Customer support
    5.0
Pros and Cons from Email Meter Enterprise users   
+11
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails.
The integration of email meter into our business was seamless and I have found it to be very user friendly.
The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count.
Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.
The only thing that we had problems with were some of the limitations that Google put on our email routing solution.
We are very happy with the visibility we have into our email response times.
The filtering can be problematic and time consuming.
When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person.
It is incredibly easy to use and gives me an excellent way to track our customer service response time.
It's very simple and you can start analyzing in now time. Plus customer service is "good.
Email Meter has been great for us to manage our customer service and account management team.
The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails.
The integration of email meter into our business was seamless and I have found it to be very user friendly.
The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count.
Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.
The only thing that we had problems with were some of the limitations that Google put on our email routing solution.
We are very happy with the visibility we have into our email response times.
The filtering can be problematic and time consuming.
When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person.
It is incredibly easy to use and gives me an excellent way to track our customer service response time.
It's very simple and you can start analyzing in now time. Plus customer service is "good.
Email Meter has been great for us to manage our customer service and account management team.
The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails.
The integration of email meter into our business was seamless and I have found it to be very user friendly.
The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count.
Overall our Email Meter experience has been great, quick customer service, reliable platform and valuable insights.
The only thing that we had problems with were some of the limitations that Google put on our email routing solution.
We are very happy with the visibility we have into our email response times.
The filtering can be problematic and time consuming.
When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person.
It is incredibly easy to use and gives me an excellent way to track our customer service response time.
It's very simple and you can start analyzing in now time. Plus customer service is "good.
Email Meter has been great for us to manage our customer service and account management team.
The features of this software are very easy to navigate. They've helped us throughout the process to make sure the components are compatible to what we're needing within our team.
Atera logo
4.6
343

Ultimate All-In-One RMM Tool Suite for MSPs & IT Departments

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Atera users   
avatar
avatar
+15
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
Support was unable to explain, poor "documentation" No go.
It's a great and easy tool, just a few more features and will be perfect.
I still find the patching and scripting tools to be a bit of a bother.
And then quickly help the customer. We are very satisfied with the product and all the new additions to come.
The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.
The great pricing lured me in, the nice colorful menus were a plus also.
Basic inventory and application service pack installation is very easy. I like the ability to integrate with a variety of support products -such as multiple AV and Endpoint security tools.
Overall experience has been very good. There is a well supported and goal focus'd member forum.
Speed, Reliability, Information, it works quickly, adding users & clients is easy, remote agents and reporting works great.
Their support is excellent and they are very willing to listen to feedback.
Tech Support from Atera is also outstanding providing timely live chat interaction.
I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.
Really easy to use and perfect fit for the MSP industry.
I like the intuitive nature of it and how it is always evolving.
Cost effective and rapid development of features.
N-sight logo
4.3
74

Get going. Keep growing.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.1
    Features
    4.4
    Customer support
    4.0
Pros and Cons from N-sight users   
avatar
avatar
+15
They are responsive, helpful, and reliable. Their forum is full of advise from other users and it is a great resource not just for solarwinds products, but in general.
I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel.
What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.
SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
The biggest problem is that the agent can really take over CPU and memory.
We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.
Some menus can be clunky. Searching and changing large amount of items can be hard to find interface could be more modern.
The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.
I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.
Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues. Customer support is very professional.
My experience is great so far - definitely worth the buck.
Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.
Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.
The ease of use, and how everything just works.
It's easy to use and deploy and is packed with functionality.
You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc.
Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me.
They are responsive, helpful, and reliable. Their forum is full of advise from other users and it is a great resource not just for solarwinds products, but in general.
I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel.
What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.
SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
The biggest problem is that the agent can really take over CPU and memory.
We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.
Some menus can be clunky. Searching and changing large amount of items can be hard to find interface could be more modern.
The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.
I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.
Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues. Customer support is very professional.
My experience is great so far - definitely worth the buck.
Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.
Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.
The ease of use, and how everything just works.
It's easy to use and deploy and is packed with functionality.
You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc.
Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me.
They are responsive, helpful, and reliable. Their forum is full of advise from other users and it is a great resource not just for solarwinds products, but in general.
I got a call that we would get extra charges and the value of the product dropped. I paid and asked to cancel.
What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
Needs training to use, so many things to do, it can become easy to get lost or forget where the lesser tools are placed or what their called.
SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
The biggest problem is that the agent can really take over CPU and memory.
We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.
Some menus can be clunky. Searching and changing large amount of items can be hard to find interface could be more modern.
The ability to connect and manage client PC's was reliable and functional. Also, adding anti-virus, backup and web protection was a good feature.
I like that this software is cost effective for a startup and can expand with many features to use. I can be sure that the clients have their machines up and running all the time.
Provides excellent traffic analysis evaluation that greatly assists in resolving network performance issues. Customer support is very professional.
My experience is great so far - definitely worth the buck.
Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.
Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.
The ease of use, and how everything just works.
It's easy to use and deploy and is packed with functionality.
You can set parameters for the monitoring both local and devices over the network. Other features available are anti-virus, help desk, notifications, etc.
Several years ago, before Solar Winds acquired this product from the vendor I was using, the features and pricing model worked well for me.
Syncro logo
4.7
75

Integrated RMM, PSA, and remote access platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Syncro users   
avatar
avatar
avatar
+15
It is great to help our customers, as easy to connect and watch live what they are doing. Also, helping them, without affecting their job, working in the background.
Correcting Errors on Paid Invoices with Online Credit Card or ACH Payments is Impossible Without Removing the Payment. With Serialized Products Attached it's a REAL Pain.
The platform has been nothing short of fantastic. The team behind the product are passionate, responsive and growth minded.
The interface is a little outdated and confusing.
I am very happy and the community support is excellent, great value for money.
Scripts don't always work. Some devices show offline even though they are online.
I like i have all in one box, its for good value that you can just deploy one agent. Then you have remote and monitoring.
Integration with Quickbooks Online is sometimes a hit and miss.
Love you scripting tool you get here very handy and the built in Documentation center that's built in is also a nice touch.
I like the ease of use and implementation. Very smooth and easy to navigate.
Syncro has saved me a ton of time. I manage just over 200 computers and servers by myself for 15+ clients, and Syncro helps me keep it all organized and maintained.
Very friendly staff waiting to help grow and support you and your business for the all included price.
The best feature of the system is the complete integration of both the RMM and PSA.
Syncro provides a lot of tools for a lower price than most others. We've never really had any serious issues with the software and it works great for our business.
Ease of use, things are where you think they should be.
The user community is engaged and helpful. We have never looked back from our move to Syncro.
Ease of use and logical navigation between modules.
Many new integrations have been added recently to make Syncro more like the heavy hitters, such as adding Splashtop to the RMM.
It is great to help our customers, as easy to connect and watch live what they are doing. Also, helping them, without affecting their job, working in the background.
Correcting Errors on Paid Invoices with Online Credit Card or ACH Payments is Impossible Without Removing the Payment. With Serialized Products Attached it's a REAL Pain.
The platform has been nothing short of fantastic. The team behind the product are passionate, responsive and growth minded.
The interface is a little outdated and confusing.
I am very happy and the community support is excellent, great value for money.
Scripts don't always work. Some devices show offline even though they are online.
I like i have all in one box, its for good value that you can just deploy one agent. Then you have remote and monitoring.
Integration with Quickbooks Online is sometimes a hit and miss.
Love you scripting tool you get here very handy and the built in Documentation center that's built in is also a nice touch.
I like the ease of use and implementation. Very smooth and easy to navigate.
Syncro has saved me a ton of time. I manage just over 200 computers and servers by myself for 15+ clients, and Syncro helps me keep it all organized and maintained.
Very friendly staff waiting to help grow and support you and your business for the all included price.
The best feature of the system is the complete integration of both the RMM and PSA.
Syncro provides a lot of tools for a lower price than most others. We've never really had any serious issues with the software and it works great for our business.
Ease of use, things are where you think they should be.
The user community is engaged and helpful. We have never looked back from our move to Syncro.
Ease of use and logical navigation between modules.
Many new integrations have been added recently to make Syncro more like the heavy hitters, such as adding Splashtop to the RMM.
It is great to help our customers, as easy to connect and watch live what they are doing. Also, helping them, without affecting their job, working in the background.
Correcting Errors on Paid Invoices with Online Credit Card or ACH Payments is Impossible Without Removing the Payment. With Serialized Products Attached it's a REAL Pain.
The platform has been nothing short of fantastic. The team behind the product are passionate, responsive and growth minded.
The interface is a little outdated and confusing.
I am very happy and the community support is excellent, great value for money.
Scripts don't always work. Some devices show offline even though they are online.
I like i have all in one box, its for good value that you can just deploy one agent. Then you have remote and monitoring.
Integration with Quickbooks Online is sometimes a hit and miss.
Love you scripting tool you get here very handy and the built in Documentation center that's built in is also a nice touch.
I like the ease of use and implementation. Very smooth and easy to navigate.
Syncro has saved me a ton of time. I manage just over 200 computers and servers by myself for 15+ clients, and Syncro helps me keep it all organized and maintained.
Very friendly staff waiting to help grow and support you and your business for the all included price.
The best feature of the system is the complete integration of both the RMM and PSA.
Syncro provides a lot of tools for a lower price than most others. We've never really had any serious issues with the software and it works great for our business.
Ease of use, things are where you think they should be.
The user community is engaged and helpful. We have never looked back from our move to Syncro.
Ease of use and logical navigation between modules.
Many new integrations have been added recently to make Syncro more like the heavy hitters, such as adding Splashtop to the RMM.
N-central logo
3.9
46

On-premise and hosted RMM software for MSPs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.5
    Ease of use
    3.5
    Features
    4.0
    Customer support
    3.2
Pros and Cons from N-central users   
avatar
avatar
+13
It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.
They are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.
The patch management feature is far superior compared to any other platform I have used. They are partnered with BitDefender offering an integrated AV solution providing a true complete RMM solution.
After using it for 3 years, N-Able was a frustrating experience.
Great tool for network monitoring, good at what it's built for.
Limited reporting functionalities. The API is also very limited.
N-Central is a great administrator tool to provide maximum network solutions for your environment. This tool does it all remotely manages everything.
The patch management needs to be simplified abit more. License compliance report is extremely confusing.
N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.
Sometimes the Take Control access intermittently doesnt work for no reason. Event logs and log parsing is difficult to configure and doesnt quite work as expected.
Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.
The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic.
N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring.
Every added option has a cost. This makes it very difficult to cost price for taking on new customers.
Nice interface with LOTS of features. Fast remote access with lots of control options.
Solarwinds has so far been working great for my network administration needs. I kinda miss the old days.
It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.
They are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.
The patch management feature is far superior compared to any other platform I have used. They are partnered with BitDefender offering an integrated AV solution providing a true complete RMM solution.
After using it for 3 years, N-Able was a frustrating experience.
Great tool for network monitoring, good at what it's built for.
Limited reporting functionalities. The API is also very limited.
N-Central is a great administrator tool to provide maximum network solutions for your environment. This tool does it all remotely manages everything.
The patch management needs to be simplified abit more. License compliance report is extremely confusing.
N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.
Sometimes the Take Control access intermittently doesnt work for no reason. Event logs and log parsing is difficult to configure and doesnt quite work as expected.
Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.
The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic.
N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring.
Every added option has a cost. This makes it very difficult to cost price for taking on new customers.
Nice interface with LOTS of features. Fast remote access with lots of control options.
Solarwinds has so far been working great for my network administration needs. I kinda miss the old days.
It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.
They are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.
The patch management feature is far superior compared to any other platform I have used. They are partnered with BitDefender offering an integrated AV solution providing a true complete RMM solution.
After using it for 3 years, N-Able was a frustrating experience.
Great tool for network monitoring, good at what it's built for.
Limited reporting functionalities. The API is also very limited.
N-Central is a great administrator tool to provide maximum network solutions for your environment. This tool does it all remotely manages everything.
The patch management needs to be simplified abit more. License compliance report is extremely confusing.
N-Central staff has gone above and beyond what was expected to make sure our deployment is successful.
Sometimes the Take Control access intermittently doesnt work for no reason. Event logs and log parsing is difficult to configure and doesnt quite work as expected.
Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales.
The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic.
N-Central is very powerful and customizable. Configuration is very granular and allows experienced administrators to configure almost limitless monitoring.
Every added option has a cost. This makes it very difficult to cost price for taking on new customers.
Nice interface with LOTS of features. Fast remote access with lots of control options.
Solarwinds has so far been working great for my network administration needs. I kinda miss the old days.
ConnectWise RMM logo
4.3
6

An RMM built to take your business to new heights

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.5
    Ease of use
    4.2
    Features
    4.0
    Customer support
    3.2
Pros and Cons from ConnectWise RMM users   
No pros & cons found
Site24x7 logo
4.7
223

All-in-one performance monitoring tool for DevOps and IT

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.5
Pros and Cons from Site24x7 users   
avatar
avatar
avatar
+15
Excellent Tool with wonderful built in options which help in easy monitoring and management.
Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes.
It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.
I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support.
It's easy to set up (and adjust as needed) and it just works - I get text alerts when I need them. The system works and is easy and simple - what more could you want.
I love the network traffic feature and how accurate it tracks data.
Effective server monitoring, easy to deploy and manage.
Fast alerting of any sites or services that are not accessible is critical & done well. Notification of coming possible problems such as SSL certificate expiry is great for business continuity.
Seemless monitoring experience with ease of use , alot of features included with customization.
Low waiting times in getting technical support from them. Lots of tools and features.
Excellent Tool with wonderful built in options which help in easy monitoring and management.
Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes.
It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.
I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support.
It's easy to set up (and adjust as needed) and it just works - I get text alerts when I need them. The system works and is easy and simple - what more could you want.
I love the network traffic feature and how accurate it tracks data.
Effective server monitoring, easy to deploy and manage.
Fast alerting of any sites or services that are not accessible is critical & done well. Notification of coming possible problems such as SSL certificate expiry is great for business continuity.
Seemless monitoring experience with ease of use , alot of features included with customization.
Low waiting times in getting technical support from them. Lots of tools and features.
Excellent Tool with wonderful built in options which help in easy monitoring and management.
Does not work on any site using a proxy or on cloudflare give false fake ips. I tried it on my site and after 40 tries i never got a real ip.
Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes.
It works flawlessly for network management and I recommend checking what your exact needs are from the software before purchasing. If it checks your needs, I endorse getting it.
Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
We use it just for the monitoring of our critical servers and applications. We get notified almost as soon as outages happen and we also get another notification when the app/ site is back up online.
Purchased this product fornour one of the customer. They liked this product because we are getting everything related to monitoring in less cost and this product is effective like as other old tools.
Easy to use and pretty cost effective, also like the fact that it integrates with Terraform.
I like the features and ease of use. Makes it very easy for our engineers to use and leverage on a daily basis.
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support.
It's easy to set up (and adjust as needed) and it just works - I get text alerts when I need them. The system works and is easy and simple - what more could you want.
I love the network traffic feature and how accurate it tracks data.
Effective server monitoring, easy to deploy and manage.
Fast alerting of any sites or services that are not accessible is critical & done well. Notification of coming possible problems such as SSL certificate expiry is great for business continuity.
Seemless monitoring experience with ease of use , alot of features included with customization.
Low waiting times in getting technical support from them. Lots of tools and features.
Insightful logo
4.7
96

Workforce Productivity and Analytics Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.7
Pros and Cons from Insightful users   
avatar
avatar
avatar
+13
Best feature that i like about it is the realtime view where i can get see what all everyone is doing at a particular time. Our company efficiency has increased immensely after this.
A while ago we were calculating all this on our own, but it wasn't that precise and we stopped doing it since it was time-consuming, but now we have it all out of the box.
We significantly improved our time management skills with this tool. Key for success is to have control over your time and its consumption proves again to be true.
It lacks a few features but they price they advertise is the price you pay. No hidden cost written in size 2 font.
The ability to easily set up the software and bring the team online using a very user friendly interface has greatly impacted the ability to roll out the software throughout the organization.
It gave me perspective to spot bad pattern so I could react on time and give it a proper boost.
Loved the simple and appealing UI only. The customer support is great.
I think it is the limited access on how you want to adjust the idle time.
Simple and useful software, easy to use and great value for the money.
It's light, easy to set up, no downtime, great tech support, great features, especially Real Time Monitor with screen shots.
The best thing about this software is that it's extremely easy to use.
Workpuls is one of the best software I have used to increase productivity.
You can have projects and put in the cost of the project so this tracks the hours and what the bill needs to be. It has both admin and user control panels and I got great support for my questions.
I use daily online tracking, timesheet and activities. The software is easy to use with friendly interface.
The tracking tool is easy to understand and it is very light. It is possible to see what the team is doing and measure how much time they are spending in each project.
Support was quick to reply. This is the service I decided to use.
Best feature that i like about it is the realtime view where i can get see what all everyone is doing at a particular time. Our company efficiency has increased immensely after this.
A while ago we were calculating all this on our own, but it wasn't that precise and we stopped doing it since it was time-consuming, but now we have it all out of the box.
We significantly improved our time management skills with this tool. Key for success is to have control over your time and its consumption proves again to be true.
It lacks a few features but they price they advertise is the price you pay. No hidden cost written in size 2 font.
The ability to easily set up the software and bring the team online using a very user friendly interface has greatly impacted the ability to roll out the software throughout the organization.
It gave me perspective to spot bad pattern so I could react on time and give it a proper boost.
Loved the simple and appealing UI only. The customer support is great.
I think it is the limited access on how you want to adjust the idle time.
Simple and useful software, easy to use and great value for the money.
It's light, easy to set up, no downtime, great tech support, great features, especially Real Time Monitor with screen shots.
The best thing about this software is that it's extremely easy to use.
Workpuls is one of the best software I have used to increase productivity.
You can have projects and put in the cost of the project so this tracks the hours and what the bill needs to be. It has both admin and user control panels and I got great support for my questions.
I use daily online tracking, timesheet and activities. The software is easy to use with friendly interface.
The tracking tool is easy to understand and it is very light. It is possible to see what the team is doing and measure how much time they are spending in each project.
Support was quick to reply. This is the service I decided to use.
Best feature that i like about it is the realtime view where i can get see what all everyone is doing at a particular time. Our company efficiency has increased immensely after this.
A while ago we were calculating all this on our own, but it wasn't that precise and we stopped doing it since it was time-consuming, but now we have it all out of the box.
We significantly improved our time management skills with this tool. Key for success is to have control over your time and its consumption proves again to be true.
It lacks a few features but they price they advertise is the price you pay. No hidden cost written in size 2 font.
The ability to easily set up the software and bring the team online using a very user friendly interface has greatly impacted the ability to roll out the software throughout the organization.
It gave me perspective to spot bad pattern so I could react on time and give it a proper boost.
Loved the simple and appealing UI only. The customer support is great.
I think it is the limited access on how you want to adjust the idle time.
Simple and useful software, easy to use and great value for the money.
It's light, easy to set up, no downtime, great tech support, great features, especially Real Time Monitor with screen shots.
The best thing about this software is that it's extremely easy to use.
Workpuls is one of the best software I have used to increase productivity.
You can have projects and put in the cost of the project so this tracks the hours and what the bill needs to be. It has both admin and user control panels and I got great support for my questions.
I use daily online tracking, timesheet and activities. The software is easy to use with friendly interface.
The tracking tool is easy to understand and it is very light. It is possible to see what the team is doing and measure how much time they are spending in each project.
Support was quick to reply. This is the service I decided to use.
GoTo Resolve logo
4.4
197

All-in-one IT support

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.2
Pros and Cons from GoTo Resolve users   
avatar
avatar
avatar
+15
The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.
What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.
I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.
I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature.
Recently there have been some issues with devices duplicating in the console for seemingly no reason.
The video and sound quality is super.its a powerful IT innovation tool.
I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software.
GoToAssist is a fantastic tool for IT and customer support teams.
GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult.
Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized.
The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution.
Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.
I really like the products,it's value for your money and it's weath per cent.
The product itself works well, easy to use, reliable, but the cost is just too high to keep using it. Especially when their are alternatives out there that have the same functionality but are cheaper.
Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues.
The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.
What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.
I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.
I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature.
Recently there have been some issues with devices duplicating in the console for seemingly no reason.
The video and sound quality is super.its a powerful IT innovation tool.
I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software.
GoToAssist is a fantastic tool for IT and customer support teams.
GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult.
Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized.
The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution.
Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.
I really like the products,it's value for your money and it's weath per cent.
The product itself works well, easy to use, reliable, but the cost is just too high to keep using it. Especially when their are alternatives out there that have the same functionality but are cheaper.
Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues.
The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.
Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.
I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.
What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.
I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.
I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature.
Recently there have been some issues with devices duplicating in the console for seemingly no reason.
The video and sound quality is super.its a powerful IT innovation tool.
I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software.
GoToAssist is a fantastic tool for IT and customer support teams.
GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult.
Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized.
The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution.
Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.
I really like the products,it's value for your money and it's weath per cent.
The product itself works well, easy to use, reliable, but the cost is just too high to keep using it. Especially when their are alternatives out there that have the same functionality but are cheaper.
Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues.
Pulseway logo
4.7
182

All-in-one remote IT monitoring and management platform.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Pulseway users   
avatar
avatar
avatar
+15
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.
Difficult to uninstall sometimes. I am having trouble uninstalling from one particular PC.
The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.
The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.
Good monitoring tools and automation of tasks, good combination of features overall. Especially like having the PSA integration.
I do miss grouping capabilities when working with antivirus menu.
Biggest pro is the ease of use, the good web-app and the great mobile-app.
Some lag in functionality as it is a cloud product but not enough to put me off.
The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource. Overall for the price, Pulseway is an exceptional value.
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes. Patching servers is super easy.
Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.
Mobile app is awesome, implementation is easy - so anyone should be able to configure this, even those less experienced people.
Monitoring and reporting are very customisable. I like the ability to be in touch with logged in users using remote chat.
It is managing all of our distributed computers. Even more impressive has been the customer support.
What I like about Pulseway is that it is easy to use.
This is the best product for my small business. With the integration of StorageCraft and Remote Desktop I am able to keep an eye on all my clients needs.
Its easy to monitor whatever we chose. Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem.
Solves my most used services and helpes me keep an very easy overview. I use Pulseway to install antivirus due to the fast implentation.
TeamViewer Remote logo
4.6
11.4K

Remote support, remote access & online meetings software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.3
Pros and Cons from TeamViewer Remote users   
avatar
avatar
+15
The VPN feature is amazing i use it with usb redirector and it works great i can control the computer and the usb eith the vpn and usb director yogether i love that feature.
Occasionally there are errors, we get bumped from a server, or we have to restart a machine locally to re-connect -- but those issues are few & fear between. This is an issue maybe ~2% of the time.
It helps on easy to use interface with a powerful remote features. Its fast and easy to navigate through the interface with a quick support to desktop, which is amazing.
I tried to cancel last year just be told it was done incorrectly (wasn’t processed by them) not that they admitted this. I was forced to pay a credit agency with the threat of penalties.
The easy to use application is so simple to learn and navigate. The ability to tackle projects even when your not physically at the office is fantastic.
Sometimes it gets a little unstable, but I think the problem is more on the internet than on the program itself.
The capability of TeamViewer of being available everywhere is a great plus of the program. We are able to resolve IT challenges in realtime no matter the distance between the technician and the user.
Support team is not enough technically proficient. Documentation on their website is sometimes obsolete or misleading.
IT is good to use in production. You need a stable internet connection and a good working computer with good hardware in it.
Great remote desktop software, easy to use for both controller and controlled parties, nice secure and generally great software.
It is a reliable software with high reputation so it works flawlessly with lots of functions so its nice to own.
I love being able to seamlessly access my computer from my laptop or cell phone with ease. Having the freedom to use a lower cost device to remote access a more powerful computer makes life simpler.
What I like most about this application is the ease with which I can use it to remote into computers which we manage in our student lab environment. It is seamless and quick.
It's a great low cost option for small business which is why we enjoy it. Very user friendly and easy for introduce to new team members.
I like TeamViewer because it is a very stable remote tool. And at that time using this, I was with technical support helping out folks remotely with their system.
This product helps in the office if a colleague needs some technical help on the pc. They can either allow or invite someone they know and trust to access their PC.
The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool.
Easy to use, easy to set up. Also suitable for more advanced scenarios using their APIs.
The VPN feature is amazing i use it with usb redirector and it works great i can control the computer and the usb eith the vpn and usb director yogether i love that feature.
Occasionally there are errors, we get bumped from a server, or we have to restart a machine locally to re-connect -- but those issues are few & fear between. This is an issue maybe ~2% of the time.
It helps on easy to use interface with a powerful remote features. Its fast and easy to navigate through the interface with a quick support to desktop, which is amazing.
I tried to cancel last year just be told it was done incorrectly (wasn’t processed by them) not that they admitted this. I was forced to pay a credit agency with the threat of penalties.
The easy to use application is so simple to learn and navigate. The ability to tackle projects even when your not physically at the office is fantastic.
Sometimes it gets a little unstable, but I think the problem is more on the internet than on the program itself.
The capability of TeamViewer of being available everywhere is a great plus of the program. We are able to resolve IT challenges in realtime no matter the distance between the technician and the user.
Support team is not enough technically proficient. Documentation on their website is sometimes obsolete or misleading.
IT is good to use in production. You need a stable internet connection and a good working computer with good hardware in it.
Great remote desktop software, easy to use for both controller and controlled parties, nice secure and generally great software.
It is a reliable software with high reputation so it works flawlessly with lots of functions so its nice to own.
I love being able to seamlessly access my computer from my laptop or cell phone with ease. Having the freedom to use a lower cost device to remote access a more powerful computer makes life simpler.
What I like most about this application is the ease with which I can use it to remote into computers which we manage in our student lab environment. It is seamless and quick.
It's a great low cost option for small business which is why we enjoy it. Very user friendly and easy for introduce to new team members.
I like TeamViewer because it is a very stable remote tool. And at that time using this, I was with technical support helping out folks remotely with their system.
This product helps in the office if a colleague needs some technical help on the pc. They can either allow or invite someone they know and trust to access their PC.
The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool.
Easy to use, easy to set up. Also suitable for more advanced scenarios using their APIs.
The VPN feature is amazing i use it with usb redirector and it works great i can control the computer and the usb eith the vpn and usb director yogether i love that feature.
Occasionally there are errors, we get bumped from a server, or we have to restart a machine locally to re-connect -- but those issues are few & fear between. This is an issue maybe ~2% of the time.
It helps on easy to use interface with a powerful remote features. Its fast and easy to navigate through the interface with a quick support to desktop, which is amazing.
I tried to cancel last year just be told it was done incorrectly (wasn’t processed by them) not that they admitted this. I was forced to pay a credit agency with the threat of penalties.
The easy to use application is so simple to learn and navigate. The ability to tackle projects even when your not physically at the office is fantastic.
Sometimes it gets a little unstable, but I think the problem is more on the internet than on the program itself.
The capability of TeamViewer of being available everywhere is a great plus of the program. We are able to resolve IT challenges in realtime no matter the distance between the technician and the user.
Support team is not enough technically proficient. Documentation on their website is sometimes obsolete or misleading.
IT is good to use in production. You need a stable internet connection and a good working computer with good hardware in it.
Great remote desktop software, easy to use for both controller and controlled parties, nice secure and generally great software.
It is a reliable software with high reputation so it works flawlessly with lots of functions so its nice to own.
I love being able to seamlessly access my computer from my laptop or cell phone with ease. Having the freedom to use a lower cost device to remote access a more powerful computer makes life simpler.
What I like most about this application is the ease with which I can use it to remote into computers which we manage in our student lab environment. It is seamless and quick.
It's a great low cost option for small business which is why we enjoy it. Very user friendly and easy for introduce to new team members.
I like TeamViewer because it is a very stable remote tool. And at that time using this, I was with technical support helping out folks remotely with their system.
This product helps in the office if a colleague needs some technical help on the pc. They can either allow or invite someone they know and trust to access their PC.
The overall image quality is good and the integrated chat, options to update remotely, reboot, block remote enter, etc makes teamviewer a great support tool.
Easy to use, easy to set up. Also suitable for more advanced scenarios using their APIs.
Malwarebytes for Business logo
4.7
2.4K

Complete cybersecurity software for businesses

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.4
Pros and Cons from Malwarebytes for Business users   
avatar
avatar
avatar
+15
Malwarebytes is seamless to integrate, extremely affordable, and protects our systems better than more expensive options.
The critical issue for me is if the do the job without being annoying. Some of them seem to bring up warning windows so often that I get tired of them.
It is very easy to use and there is a wealth of information on the internet to help with any new threats. This is my top recommendation for any essential software on computers and tablets.
When at a user's computer, we are unable to view logs while at that computer and instead have to go login to the UI at the IT desk to view those logs which is inconvenient.
Malwarebytes offered a stable, reliable and affordable solution for us while we used it. We ultimately moved away from it to Sophos.
Lack of a feature to inspect emails and there is no option for a quick scan.
It is a very helpful antivirus the provides great security when surfing the web keeping away bad virus from your system. The features can be navigated and configured if desired with ease.
I really have not discovered anything I don't like.
I am very happy being a Malwarebytes customer and would highly recommend them to anyone.
I thinks it great software when you use it together with other antivirus software, because it integrate other famous software.
Over all I would recommend this software to other users. Its decently priced and does a really good job at finding malware and other viruses.
It's a useful and reliable software for protecting computers against malware.
They have the best support team online and offline. I highly recommend this easy to use software to everyone.
Quality computer protection, affordable and easy to use.
Malwarebytes is a good option for protecting users from malware. It is easy to install and to use.
Ease of installation, reasonable pricing and real time monitoring of all web activities and PUP alerts.
When the company is small and doesn't have a lot of groups built into the needs. It does a great job for basic cyber defense.
Customer service seems to be offshore but the reps are very knowledgeable and helpful.
Malwarebytes is seamless to integrate, extremely affordable, and protects our systems better than more expensive options.
The critical issue for me is if the do the job without being annoying. Some of them seem to bring up warning windows so often that I get tired of them.
It is very easy to use and there is a wealth of information on the internet to help with any new threats. This is my top recommendation for any essential software on computers and tablets.
When at a user's computer, we are unable to view logs while at that computer and instead have to go login to the UI at the IT desk to view those logs which is inconvenient.
Malwarebytes offered a stable, reliable and affordable solution for us while we used it. We ultimately moved away from it to Sophos.
Lack of a feature to inspect emails and there is no option for a quick scan.
It is a very helpful antivirus the provides great security when surfing the web keeping away bad virus from your system. The features can be navigated and configured if desired with ease.
I really have not discovered anything I don't like.
I am very happy being a Malwarebytes customer and would highly recommend them to anyone.
I thinks it great software when you use it together with other antivirus software, because it integrate other famous software.
Over all I would recommend this software to other users. Its decently priced and does a really good job at finding malware and other viruses.
It's a useful and reliable software for protecting computers against malware.
They have the best support team online and offline. I highly recommend this easy to use software to everyone.
Quality computer protection, affordable and easy to use.
Malwarebytes is a good option for protecting users from malware. It is easy to install and to use.
Ease of installation, reasonable pricing and real time monitoring of all web activities and PUP alerts.
When the company is small and doesn't have a lot of groups built into the needs. It does a great job for basic cyber defense.
Customer service seems to be offshore but the reps are very knowledgeable and helpful.
Malwarebytes is seamless to integrate, extremely affordable, and protects our systems better than more expensive options.
The critical issue for me is if the do the job without being annoying. Some of them seem to bring up warning windows so often that I get tired of them.
It is very easy to use and there is a wealth of information on the internet to help with any new threats. This is my top recommendation for any essential software on computers and tablets.
When at a user's computer, we are unable to view logs while at that computer and instead have to go login to the UI at the IT desk to view those logs which is inconvenient.
Malwarebytes offered a stable, reliable and affordable solution for us while we used it. We ultimately moved away from it to Sophos.
Lack of a feature to inspect emails and there is no option for a quick scan.
It is a very helpful antivirus the provides great security when surfing the web keeping away bad virus from your system. The features can be navigated and configured if desired with ease.
I really have not discovered anything I don't like.
I am very happy being a Malwarebytes customer and would highly recommend them to anyone.
I thinks it great software when you use it together with other antivirus software, because it integrate other famous software.
Over all I would recommend this software to other users. Its decently priced and does a really good job at finding malware and other viruses.
It's a useful and reliable software for protecting computers against malware.
They have the best support team online and offline. I highly recommend this easy to use software to everyone.
Quality computer protection, affordable and easy to use.
Malwarebytes is a good option for protecting users from malware. It is easy to install and to use.
Ease of installation, reasonable pricing and real time monitoring of all web activities and PUP alerts.
When the company is small and doesn't have a lot of groups built into the needs. It does a great job for basic cyber defense.
Customer service seems to be offshore but the reps are very knowledgeable and helpful.
Wrike logo

Wrike

4.3
2.5K

Manage your projects from start to finish with Wrike

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.1
    Features
    4.3
    Customer support
    4.3
Pros and Cons from Wrike users   
avatar
avatar
avatar
+15
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
There are countless examples of this annoying aspect.
Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.
Who knows that I did not use the service, because there are access logs, and still maintain the unauthorized charges.
Super easy to use from the non-creative/briefer side and I hear the same from the creative side. Easy to see version histories and follow up with edits.
For a private venture, this is the main problem in my view. This is likewise the situation for extra highlights, a considerable lot of which are just utilized by Admin yet are invoiced for each seat.
Logging the bugs was very easy and I liked how I got automated messages back when the dev team took care of my tickets so I could keep up with progress.
If you have someone who is super organized and sets a good example for what to put in each task, it can go a long way. It makes a manageable and organized to-do list for everyone in your org.
A great project management tool, with lots of features and a great interface.
The support staff was very pleased, who, when using Wrike, helped us quickly configure the interface and create an individual and appropriate workflow for my team.
The thing that I like most about this software is that it is pretty easy to use and set up for projects.
It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.
I've use ripe software for over 5 years collaborated on multiple projects with multiple end users and vendors and can only say that is phenomenal software with a very good price in the market.
Overall, I think it is a solid tool. I have heard from champions that it is costly, and that most integrations come at an incremental additional cost.
Very complete project management tool. I like the direct integration with the calendar, which ensures everyone is aligned on the relevant tasks.
Looks amazing, hard to use in practice, with unresponsive community support.
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
There are countless examples of this annoying aspect.
Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.
Who knows that I did not use the service, because there are access logs, and still maintain the unauthorized charges.
Super easy to use from the non-creative/briefer side and I hear the same from the creative side. Easy to see version histories and follow up with edits.
For a private venture, this is the main problem in my view. This is likewise the situation for extra highlights, a considerable lot of which are just utilized by Admin yet are invoiced for each seat.
Logging the bugs was very easy and I liked how I got automated messages back when the dev team took care of my tickets so I could keep up with progress.
If you have someone who is super organized and sets a good example for what to put in each task, it can go a long way. It makes a manageable and organized to-do list for everyone in your org.
A great project management tool, with lots of features and a great interface.
The support staff was very pleased, who, when using Wrike, helped us quickly configure the interface and create an individual and appropriate workflow for my team.
The thing that I like most about this software is that it is pretty easy to use and set up for projects.
It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.
I've use ripe software for over 5 years collaborated on multiple projects with multiple end users and vendors and can only say that is phenomenal software with a very good price in the market.
Overall, I think it is a solid tool. I have heard from champions that it is costly, and that most integrations come at an incremental additional cost.
Very complete project management tool. I like the direct integration with the calendar, which ensures everyone is aligned on the relevant tasks.
Looks amazing, hard to use in practice, with unresponsive community support.
The benefit of having all in one place is a great promise. And helps a lot that the entire team is using one single place for all organizational stuff.
It also makes the relevant conversations and files more difficult to track down, since they might be lost in any of these subtasks.
I also love that they added a free plan for people to try out the platform before committing. But what I love the most is the new templates feature.
There are countless examples of this annoying aspect.
Good for managing high level projects and milestones. Gantt charts help visualize progress and keep our teams on top of their work.
Who knows that I did not use the service, because there are access logs, and still maintain the unauthorized charges.
Super easy to use from the non-creative/briefer side and I hear the same from the creative side. Easy to see version histories and follow up with edits.
For a private venture, this is the main problem in my view. This is likewise the situation for extra highlights, a considerable lot of which are just utilized by Admin yet are invoiced for each seat.
Logging the bugs was very easy and I liked how I got automated messages back when the dev team took care of my tickets so I could keep up with progress.
If you have someone who is super organized and sets a good example for what to put in each task, it can go a long way. It makes a manageable and organized to-do list for everyone in your org.
A great project management tool, with lots of features and a great interface.
The support staff was very pleased, who, when using Wrike, helped us quickly configure the interface and create an individual and appropriate workflow for my team.
The thing that I like most about this software is that it is pretty easy to use and set up for projects.
It has excellent integration with Apple operating systems, both with Mac and iPhone, which allows us to be connected at all times.
I've use ripe software for over 5 years collaborated on multiple projects with multiple end users and vendors and can only say that is phenomenal software with a very good price in the market.
Overall, I think it is a solid tool. I have heard from champions that it is costly, and that most integrations come at an incremental additional cost.
Very complete project management tool. I like the direct integration with the calendar, which ensures everyone is aligned on the relevant tasks.
Looks amazing, hard to use in practice, with unresponsive community support.
ESET Endpoint Security logo
4.7
1.1K

Network security, network monitoring & endpoint protection

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.4
Pros and Cons from ESET Endpoint Security users   
avatar
avatar
avatar
+15
This is most important - they are continually improving their SW to be best on market and help their customer. They do their business very well - so we may do our safe and protected.
It didn't seem to help us against modern threats and anomously and machine learning threats. Deep dive into process trees was missing.
The antivirus solution from ESET is currently the best on the market. It is more expensive, but you get perfect protection for your money.
Occasionally we will have a problem with security updates in Outlook. This can cause the Outlook plugin to not start.
I feel better knowing it's running. Has great features as well to make me more protected and backed up.
The licensed to purchase this software is a bit troubling. It does give your license keys.
Very good antivirus, works perfect, is effective and has good technical support.
So difficult to find something bad in the software I like.
Excellent, since we have tested new products with additional new features but when we got it, we definitely felt it was the best out there.
Oldies but goodies, One of the most effective antivirus out there since a who lot of years ago. Has a nice clean interface with low ads to make you bump up plan.
I use this every day and it works perfectly. I love its simplicity so anyone at home could check for threat however it is still very powerful tool.
Our clinic loves this software and its always been reliable and trustworthy.
Its integration has been very important in the company as it helps us to be safe when sending and receiving data from our customers and partners. This software makes our job easier.
Easy to use, good trial period and effective detecting viruses.
Very good detection of viruses. The remote management is easy to use.
I like how easy it is to set up and it integrates with our environment nicely. The cost was very reasonable versus many of its competitors.
Easy to set up and configure across multiple devices. Great tool for the price.
Doing a great job for Internet browsing and always aware of all kinds of threatens. The virus database updates are frequent and we can customer service availability is 24/7.
This is most important - they are continually improving their SW to be best on market and help their customer. They do their business very well - so we may do our safe and protected.
It didn't seem to help us against modern threats and anomously and machine learning threats. Deep dive into process trees was missing.
The antivirus solution from ESET is currently the best on the market. It is more expensive, but you get perfect protection for your money.
Occasionally we will have a problem with security updates in Outlook. This can cause the Outlook plugin to not start.
I feel better knowing it's running. Has great features as well to make me more protected and backed up.
The licensed to purchase this software is a bit troubling. It does give your license keys.
Very good antivirus, works perfect, is effective and has good technical support.
So difficult to find something bad in the software I like.
Excellent, since we have tested new products with additional new features but when we got it, we definitely felt it was the best out there.
Oldies but goodies, One of the most effective antivirus out there since a who lot of years ago. Has a nice clean interface with low ads to make you bump up plan.
I use this every day and it works perfectly. I love its simplicity so anyone at home could check for threat however it is still very powerful tool.
Our clinic loves this software and its always been reliable and trustworthy.
Its integration has been very important in the company as it helps us to be safe when sending and receiving data from our customers and partners. This software makes our job easier.
Easy to use, good trial period and effective detecting viruses.
Very good detection of viruses. The remote management is easy to use.
I like how easy it is to set up and it integrates with our environment nicely. The cost was very reasonable versus many of its competitors.
Easy to set up and configure across multiple devices. Great tool for the price.
Doing a great job for Internet browsing and always aware of all kinds of threatens. The virus database updates are frequent and we can customer service availability is 24/7.
This is most important - they are continually improving their SW to be best on market and help their customer. They do their business very well - so we may do our safe and protected.
It didn't seem to help us against modern threats and anomously and machine learning threats. Deep dive into process trees was missing.
The antivirus solution from ESET is currently the best on the market. It is more expensive, but you get perfect protection for your money.
Occasionally we will have a problem with security updates in Outlook. This can cause the Outlook plugin to not start.
I feel better knowing it's running. Has great features as well to make me more protected and backed up.
The licensed to purchase this software is a bit troubling. It does give your license keys.
Very good antivirus, works perfect, is effective and has good technical support.
So difficult to find something bad in the software I like.
Excellent, since we have tested new products with additional new features but when we got it, we definitely felt it was the best out there.
Oldies but goodies, One of the most effective antivirus out there since a who lot of years ago. Has a nice clean interface with low ads to make you bump up plan.
I use this every day and it works perfectly. I love its simplicity so anyone at home could check for threat however it is still very powerful tool.
Our clinic loves this software and its always been reliable and trustworthy.
Its integration has been very important in the company as it helps us to be safe when sending and receiving data from our customers and partners. This software makes our job easier.
Easy to use, good trial period and effective detecting viruses.
Very good detection of viruses. The remote management is easy to use.
I like how easy it is to set up and it integrates with our environment nicely. The cost was very reasonable versus many of its competitors.
Easy to set up and configure across multiple devices. Great tool for the price.
Doing a great job for Internet browsing and always aware of all kinds of threatens. The virus database updates are frequent and we can customer service availability is 24/7.
Zoho Assist logo
4.7
942

Instant Remote Support. Unattended Remote Access.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Zoho Assist users   
avatar
avatar
avatar
+15
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Great, Simple Product, Fantastic Integration with Zoho Desk.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Great, Simple Product, Fantastic Integration with Zoho Desk.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Great, Simple Product, Fantastic Integration with Zoho Desk.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
ISL Light logo
4.7
705

Remote support software & unattended remote access

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from ISL Light users   
+15
Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
Easy and great remote support solution , secure and stable for our remote connection needs.
Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
It is a little bit difficult to set up the On Prem version and personalize it.
I love most that there is no connection issues and its like you were there using the computers.
Occasionally I sometimes struggle to transfer a document from the PC I am remotely logged into, back to my own computer but it is very occasional.
It works well, quite reliable and support is outstanding.
Easy use, groups, good organization. Good support team in every language.
It is very helpful and pays for itself every time we can resolve an issue without sending a tech on location. Especially during the COVID 19 pandemic.
Overall great product for what you get in the price I really like the live chat and Remote Desktop.
Cross platform connection to provide remote support, easily, quickly and reliably every time we need it. Always on option out performs other remote support options and offers good value for money.
Having never worked remotely before we have found the product easy to set up, reliable and easy to use.
We use ISL on a daily basis, we find it extremely good, easy to use, and always available when we need it.
Top features for us: Ease of use for end users (language localization), unattended access, integration into our sw.
Easy integration with our existing business processes and easy to use. Overall satisfaction by all users.
Our support team support alot of customers from tech savvy to inexperienced all out customers have little problems using the software saving us alot of time.
Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
Easy and great remote support solution , secure and stable for our remote connection needs.
Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
It is a little bit difficult to set up the On Prem version and personalize it.
I love most that there is no connection issues and its like you were there using the computers.
Occasionally I sometimes struggle to transfer a document from the PC I am remotely logged into, back to my own computer but it is very occasional.
It works well, quite reliable and support is outstanding.
Easy use, groups, good organization. Good support team in every language.
It is very helpful and pays for itself every time we can resolve an issue without sending a tech on location. Especially during the COVID 19 pandemic.
Overall great product for what you get in the price I really like the live chat and Remote Desktop.
Cross platform connection to provide remote support, easily, quickly and reliably every time we need it. Always on option out performs other remote support options and offers good value for money.
Having never worked remotely before we have found the product easy to set up, reliable and easy to use.
We use ISL on a daily basis, we find it extremely good, easy to use, and always available when we need it.
Top features for us: Ease of use for end users (language localization), unattended access, integration into our sw.
Easy integration with our existing business processes and easy to use. Overall satisfaction by all users.
Our support team support alot of customers from tech savvy to inexperienced all out customers have little problems using the software saving us alot of time.
Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
Easy and great remote support solution , secure and stable for our remote connection needs.
Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
It is a little bit difficult to set up the On Prem version and personalize it.
I love most that there is no connection issues and its like you were there using the computers.
Occasionally I sometimes struggle to transfer a document from the PC I am remotely logged into, back to my own computer but it is very occasional.
It works well, quite reliable and support is outstanding.
Easy use, groups, good organization. Good support team in every language.
It is very helpful and pays for itself every time we can resolve an issue without sending a tech on location. Especially during the COVID 19 pandemic.
Overall great product for what you get in the price I really like the live chat and Remote Desktop.
Cross platform connection to provide remote support, easily, quickly and reliably every time we need it. Always on option out performs other remote support options and offers good value for money.
Having never worked remotely before we have found the product easy to set up, reliable and easy to use.
We use ISL on a daily basis, we find it extremely good, easy to use, and always available when we need it.
Top features for us: Ease of use for end users (language localization), unattended access, integration into our sw.
Easy integration with our existing business processes and easy to use. Overall satisfaction by all users.
Our support team support alot of customers from tech savvy to inexperienced all out customers have little problems using the software saving us alot of time.
Jamf Pro logo
4.7
521

Apple device management & security for IT professionals

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Jamf Pro users   
avatar
+15
Jamf Pro has been reliable and a great Apple management solution for us. We are assured that any Mac coming in the door will be managed and managed reliably.
It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.
I implemented Jamf pro blind, relying on the support team and good old documentation to help me out. The support team was fantastic and also teached me how to accomplish various tasks on the platform.
I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS.
Super easy to use, makes Apple TV deployment super easy. The integration with DEP and all that fun stuff is pretty awesome.
The interface can become confusing and overwhelming to novice user.
The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.
I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100.
I love the ability to customize and the ability to create a phenomenal end user experience.
I am very thankful how easy Jamf was to learn, the online resources Jamf provides as well as 200+ level classes you can go to. The ease of year and how modular things were a major help.
It's both a time saver, and a extra layer of confidence, while increasing our ability to secure and control computer policies.
Cost effective, user friendly, easy to learn for first time users. Love the cloud solution.
Easy to use and easy to follow documentation. Automated software deployment, integration with Apple DEP are just some of the great features.
The ease of use for users to have the ability to update or install software, at the click of the button.
The thing I like most is the ease of use. We have used other MDMs and JAMF is by far the easiest to use and navigate.
The customer service is top notch and they will help you quickly sort things out.
Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short.
Jamf Pro is easy to use, quick to setup, priced right, and is almost an industry standard. The community forums are extensive and helpful.
Jamf Pro has been reliable and a great Apple management solution for us. We are assured that any Mac coming in the door will be managed and managed reliably.
It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.
I implemented Jamf pro blind, relying on the support team and good old documentation to help me out. The support team was fantastic and also teached me how to accomplish various tasks on the platform.
I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS.
Super easy to use, makes Apple TV deployment super easy. The integration with DEP and all that fun stuff is pretty awesome.
The interface can become confusing and overwhelming to novice user.
The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.
I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100.
I love the ability to customize and the ability to create a phenomenal end user experience.
I am very thankful how easy Jamf was to learn, the online resources Jamf provides as well as 200+ level classes you can go to. The ease of year and how modular things were a major help.
It's both a time saver, and a extra layer of confidence, while increasing our ability to secure and control computer policies.
Cost effective, user friendly, easy to learn for first time users. Love the cloud solution.
Easy to use and easy to follow documentation. Automated software deployment, integration with Apple DEP are just some of the great features.
The ease of use for users to have the ability to update or install software, at the click of the button.
The thing I like most is the ease of use. We have used other MDMs and JAMF is by far the easiest to use and navigate.
The customer service is top notch and they will help you quickly sort things out.
Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short.
Jamf Pro is easy to use, quick to setup, priced right, and is almost an industry standard. The community forums are extensive and helpful.
Jamf Pro has been reliable and a great Apple management solution for us. We are assured that any Mac coming in the door will be managed and managed reliably.
It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.
I implemented Jamf pro blind, relying on the support team and good old documentation to help me out. The support team was fantastic and also teached me how to accomplish various tasks on the platform.
I'm in education so they're not making any money off is (given the high level of support everyone receives). There are no tiers of service, no packages for support, and no BS.
Super easy to use, makes Apple TV deployment super easy. The integration with DEP and all that fun stuff is pretty awesome.
The interface can become confusing and overwhelming to novice user.
The feature I like the most is the ease of using prestage enrollments. Being able to just push a few times and the device is ready to go is of the utmost importance in a school with over 5000 devices.
I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100.
I love the ability to customize and the ability to create a phenomenal end user experience.
I am very thankful how easy Jamf was to learn, the online resources Jamf provides as well as 200+ level classes you can go to. The ease of year and how modular things were a major help.
It's both a time saver, and a extra layer of confidence, while increasing our ability to secure and control computer policies.
Cost effective, user friendly, easy to learn for first time users. Love the cloud solution.
Easy to use and easy to follow documentation. Automated software deployment, integration with Apple DEP are just some of the great features.
The ease of use for users to have the ability to update or install software, at the click of the button.
The thing I like most is the ease of use. We have used other MDMs and JAMF is by far the easiest to use and navigate.
The customer service is top notch and they will help you quickly sort things out.
Jamf Pro is far and away the best product I have used to manage Apple computers in an enterprise environment. Its easy to use, the learning curve is short.
Jamf Pro is easy to use, quick to setup, priced right, and is almost an industry standard. The community forums are extensive and helpful.
Supremo Remote Desktop  logo
4.7
439

Remote assistance, IT professionals, System administrators

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Supremo Remote Desktop users   
+13
It is powerful, easy to use, with great options such as calendar, administration, etc. It is a great choice at a good price.
To put some downside, perhaps it could be that there is no service or support in Spanish.
Thanks to that and other aspects I mentioned before like its ease of use, security, efficiency and multiplatform support it is my remote access software par excellence.
It does not support printer. Connectivity problem irritates therefore users need strong internet connection.
A very good experience, both in the use of the remote control and the attention received by the technical support. An excellent program that I recommend to all my clients.
Some problems with connection stability, really thin interface, it looks "old.
It is a simple and good tool to remotely control all the devices at your disposal. It is easy to use and its pricing is also competitive.
Sometimes it becomes difficult to operate as it lags. It is user friendly, however, mobile version is not so simple.
It is powerful, easy and complete solution that supports Windows, Linux, MacOS, iOS, and Android therefore it allows connection to any machine anywhere in the world.
What we like the most about Supremo is its ease of use for both the administrator and the client, in addition to its economical price.
We liked the ease of use and easy integration with our customer base. We had it installed and running in minutes.
Since I've gotten used to the latency and 30FPS is not necessary for my use, I'm quite satisfied with Supremo Remote and will be happy to renew my license.
Great piece of software that does exactly what we need it to do.
The best remote desktop , and portable, easy to download.
The experience is very good and I use it every day.
We have not had to contact technical support very often (perhaps twice in five years) but when we did they were prompt, efficient and helpful.
It is powerful, easy to use, with great options such as calendar, administration, etc. It is a great choice at a good price.
To put some downside, perhaps it could be that there is no service or support in Spanish.
Thanks to that and other aspects I mentioned before like its ease of use, security, efficiency and multiplatform support it is my remote access software par excellence.
It does not support printer. Connectivity problem irritates therefore users need strong internet connection.
A very good experience, both in the use of the remote control and the attention received by the technical support. An excellent program that I recommend to all my clients.
Some problems with connection stability, really thin interface, it looks "old.
It is a simple and good tool to remotely control all the devices at your disposal. It is easy to use and its pricing is also competitive.
Sometimes it becomes difficult to operate as it lags. It is user friendly, however, mobile version is not so simple.
It is powerful, easy and complete solution that supports Windows, Linux, MacOS, iOS, and Android therefore it allows connection to any machine anywhere in the world.
What we like the most about Supremo is its ease of use for both the administrator and the client, in addition to its economical price.
We liked the ease of use and easy integration with our customer base. We had it installed and running in minutes.
Since I've gotten used to the latency and 30FPS is not necessary for my use, I'm quite satisfied with Supremo Remote and will be happy to renew my license.
Great piece of software that does exactly what we need it to do.
The best remote desktop , and portable, easy to download.
The experience is very good and I use it every day.
We have not had to contact technical support very often (perhaps twice in five years) but when we did they were prompt, efficient and helpful.
It is powerful, easy to use, with great options such as calendar, administration, etc. It is a great choice at a good price.
To put some downside, perhaps it could be that there is no service or support in Spanish.
Thanks to that and other aspects I mentioned before like its ease of use, security, efficiency and multiplatform support it is my remote access software par excellence.
It does not support printer. Connectivity problem irritates therefore users need strong internet connection.
A very good experience, both in the use of the remote control and the attention received by the technical support. An excellent program that I recommend to all my clients.
Some problems with connection stability, really thin interface, it looks "old.
It is a simple and good tool to remotely control all the devices at your disposal. It is easy to use and its pricing is also competitive.
Sometimes it becomes difficult to operate as it lags. It is user friendly, however, mobile version is not so simple.
It is powerful, easy and complete solution that supports Windows, Linux, MacOS, iOS, and Android therefore it allows connection to any machine anywhere in the world.
What we like the most about Supremo is its ease of use for both the administrator and the client, in addition to its economical price.
We liked the ease of use and easy integration with our customer base. We had it installed and running in minutes.
Since I've gotten used to the latency and 30FPS is not necessary for my use, I'm quite satisfied with Supremo Remote and will be happy to renew my license.
Great piece of software that does exactly what we need it to do.
The best remote desktop , and portable, easy to download.
The experience is very good and I use it every day.
We have not had to contact technical support very often (perhaps twice in five years) but when we did they were prompt, efficient and helpful.
JIRA Service Management logo
4.5
650

The only ITSM solution built on the Jira platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.3
Pros and Cons from JIRA Service Management users   
avatar
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
PDQ Deploy & Inventory logo
4.8
334

Created by sysadmins, for sysadmins.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.8
Pros and Cons from PDQ Deploy & Inventory users   
+15
Overall this is an excellent software. With ease of use and one click solutions it has produced less headaches then other solutions.
It can sometimes be hard to find MSI versions of software installers which are required by PDQ Deploy, and making an MSI version can often be painful and tedious.
Outstanding value at the price point for the product capabilities.
Patch Tuesday from Microsoft, the updates for Microsoft Office are left off. Only bad thing I can say.
Ability to target by queries, OUs or just about anything. Good integration between the prodcts (Deploy and Inventory).
Sometimes a google search can get you the answer, sometimes not. This can make it hit or miss if you do not have the correct switches for the parameters.
Pretty easy to use and customer support is responsive and reliable.
PDQ Deploy easely let me deploy uninstallers for software that I was having problems with. With it I was able to uninstall remotely multiple versions of Dell SupportAssist.
Amazing solution for automating deployment of software, tools and other changes.
Outstanding software, low priced and perfect for schools.
Especially great for those vendors with constant updates or supplemental tweaks after the install, which can be built into the deployment.
PDQ is an amazing tool that I could not live without, it provides the helpdesk with one click installation of custom MSI packages, pre-built MSI packages to make software deployment a breeze.
Pdq software has been a live saver. Super cheap and easy to use.
Creating packages was easy, and my favourite feature was that I didn't need to install any software on the remote PCs in order to get them working.
PDQ is a great interface. It's agentless and sits on a server internally.
Very positive and lots of online resources with this product and company.
I have the free version of PDQ Deploy which is more than enough when deploying software app across your organization.
Integration with Active Directory comes handy. Scheduling package push using Heartbeat Deployment is added convenience.
Overall this is an excellent software. With ease of use and one click solutions it has produced less headaches then other solutions.
It can sometimes be hard to find MSI versions of software installers which are required by PDQ Deploy, and making an MSI version can often be painful and tedious.
Outstanding value at the price point for the product capabilities.
Patch Tuesday from Microsoft, the updates for Microsoft Office are left off. Only bad thing I can say.
Ability to target by queries, OUs or just about anything. Good integration between the prodcts (Deploy and Inventory).
Sometimes a google search can get you the answer, sometimes not. This can make it hit or miss if you do not have the correct switches for the parameters.
Pretty easy to use and customer support is responsive and reliable.
PDQ Deploy easely let me deploy uninstallers for software that I was having problems with. With it I was able to uninstall remotely multiple versions of Dell SupportAssist.
Amazing solution for automating deployment of software, tools and other changes.
Outstanding software, low priced and perfect for schools.
Especially great for those vendors with constant updates or supplemental tweaks after the install, which can be built into the deployment.
PDQ is an amazing tool that I could not live without, it provides the helpdesk with one click installation of custom MSI packages, pre-built MSI packages to make software deployment a breeze.
Pdq software has been a live saver. Super cheap and easy to use.
Creating packages was easy, and my favourite feature was that I didn't need to install any software on the remote PCs in order to get them working.
PDQ is a great interface. It's agentless and sits on a server internally.
Very positive and lots of online resources with this product and company.
I have the free version of PDQ Deploy which is more than enough when deploying software app across your organization.
Integration with Active Directory comes handy. Scheduling package push using Heartbeat Deployment is added convenience.
Overall this is an excellent software. With ease of use and one click solutions it has produced less headaches then other solutions.
It can sometimes be hard to find MSI versions of software installers which are required by PDQ Deploy, and making an MSI version can often be painful and tedious.
Outstanding value at the price point for the product capabilities.
Patch Tuesday from Microsoft, the updates for Microsoft Office are left off. Only bad thing I can say.
Ability to target by queries, OUs or just about anything. Good integration between the prodcts (Deploy and Inventory).
Sometimes a google search can get you the answer, sometimes not. This can make it hit or miss if you do not have the correct switches for the parameters.
Pretty easy to use and customer support is responsive and reliable.
PDQ Deploy easely let me deploy uninstallers for software that I was having problems with. With it I was able to uninstall remotely multiple versions of Dell SupportAssist.
Amazing solution for automating deployment of software, tools and other changes.
Outstanding software, low priced and perfect for schools.
Especially great for those vendors with constant updates or supplemental tweaks after the install, which can be built into the deployment.
PDQ is an amazing tool that I could not live without, it provides the helpdesk with one click installation of custom MSI packages, pre-built MSI packages to make software deployment a breeze.
Pdq software has been a live saver. Super cheap and easy to use.
Creating packages was easy, and my favourite feature was that I didn't need to install any software on the remote PCs in order to get them working.
PDQ is a great interface. It's agentless and sits on a server internally.
Very positive and lots of online resources with this product and company.
I have the free version of PDQ Deploy which is more than enough when deploying software app across your organization.
Integration with Active Directory comes handy. Scheduling package push using Heartbeat Deployment is added convenience.
LiquidPlanner logo
4.3
662

Prioritize What Matters

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    3.9
    Features
    4.1
    Customer support
    4.4
Pros and Cons from LiquidPlanner users   
avatar
avatar
avatar
+15
Experience has been good. The customer service is responsive and determined to find the answers.
It can become difficult to manage a work space with many projects (50+). Details can get lost and it can be overwhelming to users.
I love how easy this software is to use and how organized everything is. Nothing falls through the cracks, I LOVE how organized LP is.
I found some of the screens such as "My Work" rather constrained.
The best part of the software is that it provide you best idea for best product.
There are so many ways to miss something that impacts the flow of the project. You have to be REALLY meticulous in order to use this software.
The software is easy to use, organized, and helps me know what my day and week are going to look like. It also provides helpful analytics when gauging profitability of clients.
It's a bit of a struggle getting used to the flow of things.
Schedule is powerful and is always up to date. You can also have virtual members which are not "seats" and is perfect for clients.
The software is a bit expensive compared to similar alternatives, and there are no integrated billing or invoicing options at this time.
What I like most about LiquidPlanner is that I have noticed an increase in my productivity from using this software.
Interface presents a learning curve compared to conventional project management software. Limited integrations with other software.
Amazing tool to keep track of project progress and budget.
This streamlined our training and minimized our project management overhead. LiquidPlanner did a great job at what it claimed to do - project management.
The customer support from LiquidPlanner has been excellent. We recently had some very helpful web conferences with the customer support team and found some new features we were previously unaware of.
Overall, my experience with LiquidPlanner has been positive.
With an agile team of 11 employees, this tool has allowed us to balance employee workloads, better predict time-to-market, and analyze our department efficiency and cost-effectiveness.
This keeps our firms client tasks easy to find and easy to integrate into our billing system.
Experience has been good. The customer service is responsive and determined to find the answers.
It can become difficult to manage a work space with many projects (50+). Details can get lost and it can be overwhelming to users.
I love how easy this software is to use and how organized everything is. Nothing falls through the cracks, I LOVE how organized LP is.
I found some of the screens such as "My Work" rather constrained.
The best part of the software is that it provide you best idea for best product.
There are so many ways to miss something that impacts the flow of the project. You have to be REALLY meticulous in order to use this software.
The software is easy to use, organized, and helps me know what my day and week are going to look like. It also provides helpful analytics when gauging profitability of clients.
It's a bit of a struggle getting used to the flow of things.
Schedule is powerful and is always up to date. You can also have virtual members which are not "seats" and is perfect for clients.
The software is a bit expensive compared to similar alternatives, and there are no integrated billing or invoicing options at this time.
What I like most about LiquidPlanner is that I have noticed an increase in my productivity from using this software.
Interface presents a learning curve compared to conventional project management software. Limited integrations with other software.
Amazing tool to keep track of project progress and budget.
This streamlined our training and minimized our project management overhead. LiquidPlanner did a great job at what it claimed to do - project management.
The customer support from LiquidPlanner has been excellent. We recently had some very helpful web conferences with the customer support team and found some new features we were previously unaware of.
Overall, my experience with LiquidPlanner has been positive.
With an agile team of 11 employees, this tool has allowed us to balance employee workloads, better predict time-to-market, and analyze our department efficiency and cost-effectiveness.
This keeps our firms client tasks easy to find and easy to integrate into our billing system.
Experience has been good. The customer service is responsive and determined to find the answers.
It can become difficult to manage a work space with many projects (50+). Details can get lost and it can be overwhelming to users.
I love how easy this software is to use and how organized everything is. Nothing falls through the cracks, I LOVE how organized LP is.
I found some of the screens such as "My Work" rather constrained.
The best part of the software is that it provide you best idea for best product.
There are so many ways to miss something that impacts the flow of the project. You have to be REALLY meticulous in order to use this software.
The software is easy to use, organized, and helps me know what my day and week are going to look like. It also provides helpful analytics when gauging profitability of clients.
It's a bit of a struggle getting used to the flow of things.
Schedule is powerful and is always up to date. You can also have virtual members which are not "seats" and is perfect for clients.
The software is a bit expensive compared to similar alternatives, and there are no integrated billing or invoicing options at this time.
What I like most about LiquidPlanner is that I have noticed an increase in my productivity from using this software.
Interface presents a learning curve compared to conventional project management software. Limited integrations with other software.
Amazing tool to keep track of project progress and budget.
This streamlined our training and minimized our project management overhead. LiquidPlanner did a great job at what it claimed to do - project management.
The customer support from LiquidPlanner has been excellent. We recently had some very helpful web conferences with the customer support team and found some new features we were previously unaware of.
Overall, my experience with LiquidPlanner has been positive.
With an agile team of 11 employees, this tool has allowed us to balance employee workloads, better predict time-to-market, and analyze our department efficiency and cost-effectiveness.
This keeps our firms client tasks easy to find and easy to integrate into our billing system.
LogMeIn Central logo
4.5
320

Endpoint management for desktops, servers & mobile laptops

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.2
Pros and Cons from LogMeIn Central users   
avatar
avatar
avatar
+13
It's really good at adapting to internet speeds, and it truly feels like you are sitting in front of the computer that you're trying to control. All of the restart options are also really nice.
The only thing I don't like about log me in, is that I worry someone in the office can see me accessing my screen while not there.
How you can list all your equipment you need and save them to your users. It's fantastic when you are dealing with more than 100 computers remotely.
Sometimes if an area of one of the participants have a slow or shaky internet connection, it makes it difficult to interact with one another on-line.
If you need a reliable, dependable, great support if you need them I would highly recommend LogMeIn.
I ended up in this situation many times and found it a bit frustrating. I understand the security aspect of it.
I have used this several time to have people help me on my computer and it has worked great and is easy to use and install.
Really the only thing I disliked about this software was the pricing on some aspects of the program. Other than the price, I really couldn't complain about the software.
Amazing software and a must-have for IT staff/helpdesk who support their company's/client's software.
Getting into the system is difficult to navigate through.
I like the ability to use this from home or anywhere. I have to access the server which I can not get from home.
My favorite aspect about LogMeIn is the simplicity of the usability. Literally anyone with minimal experience can open this tool up and learn how to operate it within a matter of moments.
Software is very useful and fairly easy to use. Product is well worth it’s current pricing.
The best thing about LogMeIn is that I know what is happening from beginning to end.
Easy to use, centralized management, ease of deployment, easy to create groups, users, and admins. Uptime was never an issue.
The UI is clean and intuitive. Makes remote support a snap for the help desk.
It's really good at adapting to internet speeds, and it truly feels like you are sitting in front of the computer that you're trying to control. All of the restart options are also really nice.
The only thing I don't like about log me in, is that I worry someone in the office can see me accessing my screen while not there.
How you can list all your equipment you need and save them to your users. It's fantastic when you are dealing with more than 100 computers remotely.
Sometimes if an area of one of the participants have a slow or shaky internet connection, it makes it difficult to interact with one another on-line.
If you need a reliable, dependable, great support if you need them I would highly recommend LogMeIn.
I ended up in this situation many times and found it a bit frustrating. I understand the security aspect of it.
I have used this several time to have people help me on my computer and it has worked great and is easy to use and install.
Really the only thing I disliked about this software was the pricing on some aspects of the program. Other than the price, I really couldn't complain about the software.
Amazing software and a must-have for IT staff/helpdesk who support their company's/client's software.
Getting into the system is difficult to navigate through.
I like the ability to use this from home or anywhere. I have to access the server which I can not get from home.
My favorite aspect about LogMeIn is the simplicity of the usability. Literally anyone with minimal experience can open this tool up and learn how to operate it within a matter of moments.
Software is very useful and fairly easy to use. Product is well worth it’s current pricing.
The best thing about LogMeIn is that I know what is happening from beginning to end.
Easy to use, centralized management, ease of deployment, easy to create groups, users, and admins. Uptime was never an issue.
The UI is clean and intuitive. Makes remote support a snap for the help desk.
It's really good at adapting to internet speeds, and it truly feels like you are sitting in front of the computer that you're trying to control. All of the restart options are also really nice.
The only thing I don't like about log me in, is that I worry someone in the office can see me accessing my screen while not there.
How you can list all your equipment you need and save them to your users. It's fantastic when you are dealing with more than 100 computers remotely.
Sometimes if an area of one of the participants have a slow or shaky internet connection, it makes it difficult to interact with one another on-line.
If you need a reliable, dependable, great support if you need them I would highly recommend LogMeIn.
I ended up in this situation many times and found it a bit frustrating. I understand the security aspect of it.
I have used this several time to have people help me on my computer and it has worked great and is easy to use and install.
Really the only thing I disliked about this software was the pricing on some aspects of the program. Other than the price, I really couldn't complain about the software.
Amazing software and a must-have for IT staff/helpdesk who support their company's/client's software.
Getting into the system is difficult to navigate through.
I like the ability to use this from home or anywhere. I have to access the server which I can not get from home.
My favorite aspect about LogMeIn is the simplicity of the usability. Literally anyone with minimal experience can open this tool up and learn how to operate it within a matter of moments.
Software is very useful and fairly easy to use. Product is well worth it’s current pricing.
The best thing about LogMeIn is that I know what is happening from beginning to end.
Easy to use, centralized management, ease of deployment, easy to create groups, users, and admins. Uptime was never an issue.
The UI is clean and intuitive. Makes remote support a snap for the help desk.