Help.center - 2026 Pricing, Features, Reviews & Alternatives

Help.center is an AI-enabled knowledge base and chatbot platform built to simplify customer support. It allows businesses to create branded self-service portals on their own domain, where customers can find answers to common questions. By combining intelligent search, AI chat, and SEO-optimized help articles, Help.center ensures that support is always available without overwhelming support teams.

The AI engine automatically learns from help articles and external resources, providing instant and accurate responses to customer inquiries. It can be trained further to refine answers, making it a reliable virtual assistant for support teams. Multilingual support allows businesses to serve global audiences, while SEO optimization ensures your help content is discoverable on search engines. For support teams, Help.center is designed with productivity in mind. A clean doc-style editor makes creating and updating content simple, while bulk import tools let you migrate existing articles from other platforms. Teams can also manage conversations with a shared inbox and streamline workflows with keyboard shortcuts. The platform is mobile-friendly, ensuring customers can access support on any device.

Analytics and reporting give businesses visibility into what customers are searching for, which articles perform best, and where content gaps exist. This feedback loop helps companies continuously improve their knowledge base and reduce the need for repetitive support tickets. Help.center is ideal for SaaS companies, e-commerce brands, startups, agencies, and enterprises that want to scale customer support without scaling headcount. Whether you want to set up a self-service portal, deploy an AI chatbot, or reduce ticket volume, Help.center provides an all-in-one solution that is affordable, flexible, and easy to use.