Gmail Pricing, Features, Reviews & Comparison of Alternatives

Gmail

Free email and inbox management app, from Google

4.82/5 (2,730 reviews)

Gmail overview

What is Gmail?

Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite). With 15GB of email storage provided for free, users can access Gmail as secure webmail, as well as via POP3 or IMAP4.

Gmail automatically sorts emails into separate, customizable tabs (e.g. Primary, Social, Promotions, Updates) which users can add or remove as desired. Both inbound and outbound messages can be translated into other languages in Gmail, where users can also respond to invites, track packages, and leave reviews, without leaving the app.

Starring and custom color labels let users neatly organize email threads (conversations), while Google-powered search allows users to locate messages from any thread, quickly and easily.

With Gmail's Hangouts, users can instant message with others, as well as host video calls with up to 15 participants, straight from their inbox. The platform is accessible from any mobile device, via either native mobile apps for Android or iPhone/iPad, or via a native mobile web app.

Pricing

Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
Gmail screenshot: Choose from Gmail's inbox themes, or select your own image to use as a custom themeGmail screenshot: RSVP to event invites, track packages, review products, and more, without opening any emailsGmail screenshot: Maintain visibility on your inbox while you compose new messagesGmail screenshot: View attachments instantly, without leaving GmailGmail screenshot: Access your inbox from any device via native mobile apps or the Gmail mobile web appGmail screenshot: Read and respond to messages online & offline

Gmail reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.5
Sejal Sahni

Gmail Review about the folders

Used daily for 1-2 years
Reviewed 2020-06-08
Review Source: Capterra

It is good but they have a huge competition with icloud from Apple.

Pros
The best part is that the most important emails are in my primary inbox, and the rest of them go into updates or promotions.

Cons
When I am waiting for an email and it is in updates or any folder but primary. Make your system stronger to categorize emails. One time I was waiting on an email from my job which was due in 48 hours but it was shifted to updates instead of primary and I did not receive the email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Stephanie Carlozzi

Gmail Integrations and Functionality Set it Apart

Used daily for 2+ years
Reviewed 2020-07-21
Review Source: Capterra

Overall, I'm very happy using Gmail, and continue to learn more about its extensive range of features and integrations.

Pros
I appreciate how easy it is to have multiple gmail accounts and switch back and forth between them. From personal accounts to professional accounts, it just takes a couple clicks to get whatever information I need.

Cons
I appreciate the google chrome plugin, but I prefer a computer app to using a browser-based platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Very sophisticated, happy user

Used daily for 2+ years
Reviewed 2020-09-10
Review Source: Capterra

Very easy to user simple. With added security features no one can hack your email.

Pros
Ease of use, you can easily sort emails according to its category. Gmail also sorts your social promotions emails away from important emails.

Cons
No option to select multiple emails at once or with one long swipe to delete from mobile. I have to literally select once by one to delete.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aasis Yadav

Reliable and easy to navigate email service

Used daily for 6-12 months
Reviewed 2020-03-26
Review Source: Capterra

My Organization has been using Gmail for the last 3-4 years. I have been personally using Gmail since it was launched in 2005-06. For personal use, I always advocated the use of Gmail over other email service providers. On the professional front, I think Gmail is a good tool and they are making progress in the right direction. They still have a long way to go to compete with MS Outlook that is specifically used for official purposes. I believe that Gmail needs to work on its ability to showcase the email threads in a better manner, provide the flexibility to include one email in another as an attachment by simple drag and drop and finally there are a lot of options available in Gmail which are not easy to find. For example: meeting schedules, how to delay sending an email in Gmail.

Pros
1) Nudges: Gmail sends prompters for emails where a follow-up may be required. It comes in very handy especially when you have multiple emails to respond to every day. 2) Emails can easily be categorized based on the filter rules provided. It makes my life very easy since I get close to 500+ emails every day. 3) It can easily be used with other Google Suite products like Google Docs, Google Sheets etc. 4) hangouts integrated directly with Gmail makes it very easy to know who is online and directly reach out to them via chat/call.

Cons
1) You cannot embed one email inside another email like an attachment. Many times, I have to refer to another mail while talking to colleagues or client and it is not possible to include that email in the form of an attachment by just dragging and dropping the email. this feature is available in Outlook and comes in very handy. 2) When there is a lot of back and forth on a single email thread, it is difficult to follow the mail thread in Gmail since it gets clustered.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Jules Motschall

Strong email platform with exceptional integrations

Used daily for 2+ years
Reviewed 2020-08-01
Review Source: Capterra

find GMAIL to be overwhelmingly easy to use, well designed and thoughtful. It's an excellent mail client and I've been very happy. I also like the the suite of programs that are all available - for free- when you open a gmail account. They all work really easily together.

Pros
The best feature is the fact that GMAIL is overwhelmingly easy to use, both as a standalone email client and as a full suite of programs that are all available - for free- when you open a Gmail account. They all work really easily together. I didn't anticipate using Google Drive when I began using GMAIL, but soon, I couldn't remember a time when I didn't utilize it. All in all, the software is very well designed, user friendly, and intuitive.

Cons
One area where I think Google could improve GMAIL is with the functionality for Label and Move. Many times, I have carefully selected dozens (or even hundreds) of individual emails, and then attempted to Move them to a folder, only to realize I've selected Label instead. At this point, all emails have been (incorrectly) labeled, and worse, all have now been deselected. At this point, I have to go back through and re-select the emails one by one, unlabeled them, then select them all again, one by one and move them to the folder. I can't be the only person who has struggled with this, can I?

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Gmail pricing

Pricing options
Free
Subscription
View Pricing Plans

Gmail is a free email service.

Gmail is also rolled into Google Workspace.

Gmail features

API
Collaboration Tools
Contact Management
Instant Messaging

Activity Dashboard (146 other apps)
Automatic Notifications (114 other apps)
Call Monitoring (100 other apps)
Call Recording (151 other apps)
Call Routing (112 other apps)
Call Transfer (102 other apps)
Caller ID (93 other apps)
Chat (140 other apps)
Communication Management (113 other apps)
Conferencing (107 other apps)
Customizable Branding (89 other apps)
Real Time Reporting (88 other apps)
Reporting & Statistics (154 other apps)
Third Party Integration (181 other apps)
Video Conferencing (105 other apps)
Voice Mail (92 other apps)

Additional information for Gmail

Key features of Gmail

  • View attachments instantly
  • 15GB storage
  • Custom inbox themes
  • Mobile apps
  • Get custom email @yourcompany.com
  • 24/7 support
  • Vacation responders
  • Calendar sync with Google
  • Email archiving
  • Instant messaging with Hangouts
  • Labeling
  • Google-powered search functionality
  • Shared contacts
  • Task tracking
  • To-do list
  • Priority Inbox
  • Rest API
  • Email templates
  • Email filtering & labeling
  • Multiple inboxes in one view
  • Email invitations & reminders
  • Video meetings for up to 15 people via Hangouts
  • Deadline tracking
  • Spam filter
  • Contact management
  • Collaboration tools
  • Inbox management
View All Features

Benefits

• Choose a professional looking custom email - e.g. joe@yourcompanyname.com - for your company and team members to use.

• Host video meetings with up to 15 participants, straight from your Gmail inbox, with Hangouts.

• Access your email account on Android, iPhone, and Blackberry devices, via native mobile apps or the Gmail mobile web app.

• Automatically sort and label incoming emails with Gmail's color-coded inbox filters, similar to 'folders' in old email programs, but emails can have multiple labels applied.

• Recall or 'unsend' emails for a short period of time after you've clicked "send".