Jawab24 - 2026 Pricing, Features, Reviews & Alternatives

Jawab24 is a cloud-based AI auto-reply platform that automatically responds to customer messages and comments across WhatsApp Business numbers, Facebook business pages, and Instagram business accounts around the clock. Designed for small businesses, e-commerce merchants, and agencies, it handles bilingual Arabic and English conversations without flow building, decision trees, or coding. Merchants configure the platform by supplying business information; the AI handles customer interactions from there. It works with or without an online store. An Android app provides merchant notifications and inbox management on the go.

The platform consolidates all incoming messages and comments into a shared inbox and applies a range of AI capabilities to handle complex customer inputs. Voice messages are automatically transcribed and processed as text. Customer-sent images are described by AI vision so the reply can answer from what the image shows. Conversation context is retained across the last 12 messages, allowing follow-up questions to resolve correctly without re-prompting. A reply that gives an item another item's listed price is held for the merchant to review instead of being sent. Angry customer detection identifies escalation signals and notifies the merchant immediately. Merchants can choose to hold low-confidence comment replies for their own review, and the platform auto-pauses AI replies for any conversation where the merchant intervenes manually.

Jawab24 is particularly suited to merchants and businesses operating in the Middle East and North Africa region, with Arabic support spanning 6 dialect families. Additional capabilities include dual reply mode for comments (a public reply plus a simultaneous private DM with full product details), lead capture from conversations, smart follow-up for unresponsive customers, upsell prompts tied to orders, message consolidation to group rapid successive messages before generating a single reply, and detection of customer questions that the merchant's business information does not yet answer. Performance tracking is available from a central dashboard.

Coming soon: Shopify, Salla and Zid store integrations and an iOS app (built, pending app-store release), plus TikTok comment replies (in pilot).