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Sinch Engage Logo

All-in-one messaging platform for SMS, MMS, RCS & WhatsApp

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Sinch Engage - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Sinch Engage overview

What is Sinch Engage?

Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With support for SMS, MMS, RCS, and WhatsApp, we help you connect with your customers on the channels they love—boosting engagement, sales, and loyalty. Get global reach, 100% security and compliance, and 24/7 support.  



Thousands of top brands use us to send and automate marketing, sales, and customer support messages. Whether you want to send promo text campaigns, lead nurture, abandoned cart follow-ups, appointment reminders, or anything in-between—we have all the features you need:

- Simple, visual campaign builder 

- Bulk SMS 

- Automated texts 

- Two-way chat 

- Email-to-text  

- Unified team inbox 

- Templates 

- AI writing assistant 

- Analytics & delivery reports 

- Industry-leading deliverability  

We also have direct integrations with top CRMs and software like HubSpot, Salesforce, Zoho CRM, NetSuite, Shopify, BigCommerce, Zapier, and more—making it easy to add messaging into your existing workflow. 

Starting price

99flat rate /
per month
view pricing plans
try for free

Pros & Cons

Verified reviewer profile picture
Verified reviewer profile picture
Verified reviewer profile picture

Customer Support

Text Messaging

Client Communication

Bugs and Issues

Message Delivery Issues

Sinch Engage’s user interface

Ease of use rating:

Sinch Engage reviews

Overall rating

4.4

/5

97

Positive reviews

72

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.72/10
Rating distribution

5

4

3

2

1

63

20

11

0

3

Pros
“It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system”
KI

Karen I.

Facilitator

“I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply.”
KI

Karen I.

Facilitator

“Focus on Text messaging which is required.”
Verified reviewer profile picture

Mark O.

BD

Cons
“For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better”
Verified reviewer profile picture

Nicholas T.

Sales

“The Chatbot isn't that helpful and just sends a list of FAQs which is frustrating and impersonal especially as none of the FAQs were relevant to my request”
CC

Cherry C.

Support Services Senior Officer

“Because it is a global business it doesn't feel like SME customers and the local touch is a priority or focus.”
Verified reviewer profile picture

Mark O.

BD

Who uses Sinch Engage?

Based on 97 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Health, Wellness and Fitness
Aviation & Aerospace
Education Management
Staffing and Recruiting
Others

Use cases

SMS Marketing
Conversational Marketing Platform
Mobile Marketing

Sinch Engage's key features

Most critical features, based on insights from Sinch Engage users:

Reporting/Analytics
Communication management
Multi-Channel communication

All Sinch Engage features

Features rating:

2-Way messaging
Access controls/permissions
Activity dashboard
Activity tracking
Ad hoc reporting
Alerts/Notifications
API
Appointment management
Appointment scheduling
Audience targeting
Automated responses
Automated scheduling
Batch communications
Campaign analytics
Campaign management
Campaign planning
Campaign scheduling
Campaign segmentation
Chatbot
Chat/Messaging
Collaboration tools
Communication management
Compliance management
Consent management
Contact database
Contact management
Content management
CRM
Customer database
Customer experience management
Customer segmentation
Customizable fields
Customizable reports
Customizable templates
Dashboard
Data import/export
Drip campaigns
Engagement tracking
Event triggered actions
Feedback management
Inbox management
Interaction tracking
Interactive content
Key performance indicators
Keyword tracking
Landing pages/web forms
Lead capture
Lead distribution
Lead management
Lead nurturing
Lead qualification
Link shortening
Marketing automation
Mass texting
Message personalization
MMS
Mobile alerts
Mobile keywords
Monitoring
Multi-Campaign
Multi-Channel communication
Multi-Channel marketing
One-to-One messaging
Personalization
Polls/Voting
Push notifications
Real-Time analytics
Real-time conversations
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Reminders
Reporting/Analytics
Reporting & statistics
ROI tracking
Scheduled messaging
Shortcodes
SMS marketing
SMS messaging
Survey builder
Survey/Poll management
Surveys & feedback
Template management
Templates
Third-Party integrations
Visual analytics
Workflow management

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Sinch Engage pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basics

99

Per month

Features included:

  • 3,000 SMS/mo
  • 1 user
  • 3 automation workflows
  • Core engagement and automation tools

Conversations

249

Per month

Features included:

  • 10,000 SMS/mo
  • 2 users
  • Shared contacts, inbox and messaging tools
  • Role-based access
  • Mobile app

Pro

799

Per month

Features included:

  • 40,000 SMS/mo
  • 3 users
  • 1 subaccount
  • Single Sign On (SSO)
  • RCS messaging

Pro Plus

1,799

Per month

Features included:

  • 100,000 SMS/mo
  • 3 users
  • 2 subaccounts
  • Customer success onboarding
  • RCS messaging

Advanced

2,399

Per month

Features included:

  • 150,000 SMS/mo
  • 3 users
  • 3 subaccounts
  • RCS messaging

User opinions about Sinch Engage price and value

Value for money rating:

To see what individual users think of Sinch Engage's price and value, check out the review snippets below.

“It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system”
KI

Karen I.

Facilitator

“I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply.”
KI

Karen I.

Facilitator

Sinch Engage integrations (10)

Integrations rated by users

We looked at 97 user reviews to identify which products are mentioned as Sinch Engage integrations and how users feel about them.

Integration rating: 4.5 (4)

Zoho CRM integration helps to connect with customer for communication by the information already stored in this CRM and I can see customer details while handling calls instead of switching between different devices.

Verified reviewer profile picture

Goodwin g.

Customer Relation Manager

WhatsApp logo
WhatsApp

Integration rating: 4.5 (2)

Buena pero puede mejorar y utilizar mejor el idioma seleccionado

Verified reviewer profile picture

Bryan J.

.

Integration rating: 4.5 (2)

The Meta integration is valuable for viewing paid social activity alongside other marketing channels. It helps keep campaign analysis and planning in one place instead of moving between separate ad platforms.

GL

Garry L.

Analytics Director

Integration rating: 5.0 (1)

No longer using but the connection was great when I was.

Verified reviewer profile picture

James H.

CTO Co-Owner

Epic logo
Epic

Integration rating: 1.0 (1)

Having epic integration allows for medications and other diagnoses to be pulled in perfectly for better patient care

BD

Benjamin D.

Physician- Section Chief of Cardiac Electrophysiolopgy

Zapier logo
Zapier

Integration rating: 5.0 (1)

Sinch Engage support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat
24/7 (Live rep)
Knowledge Base
FAQs/Forum

Training options

Live Online
Webinars
Documentation
Videos

Sinch Engage FAQs

Q. Who are the typical users of Sinch Engage?

Sinch Engage has the following typical customers:
Mid-size Business, Large Enterprises, Small Business

These products have better value for money


Q. Does Sinch Engage support mobile devices?

Sinch Engage supports the following devices:
iPhone, Android, iPad


Q. What level of support does Sinch Engage offer?

Sinch Engage offers the following support options:
Email/Help Desk, Phone Support, Chat, 24/7 (Live rep), Knowledge Base, FAQs/Forum

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