JustCall vs Fathom

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Gong.io

Dialpad

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Aircall

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Compare JustCall and Fathom based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software, now UP TO 75% OFF. Start for free with a 30-day trial.

Effortlessly record, manage, and organize calls with real-time controls, compliance features, AI summaries, and CRM integration.

2-Way Messaging

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Automatic Transcription

Blended Call Center

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scoring

Call Screening

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Call Whispering

Campaign Analytics

Campaign Management

Campaign Specific Caller ID

Chat/Messaging

Commenting/Notes

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversation Intelligence

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Deal Management

Drip Campaigns

Employee Directory

Event Triggered Actions

Feedback Management

File Sharing

For Cloud Phone Systems

FTC Compliance

HIPAA Compliant

Inbound Call Center

Integrations Management

Interaction Tracking

International Calling

Lead Management

List Management

Manual Dialer

Mass Texting

Message Personalization

Mobile Access

Mobile Keywords

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-User Collaboration

Natural Language Processing

Onboarding

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Power Dialer

Predictive Dialer

Process/Workflow Automation

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting/Analytics

Reporting & Statistics

Scheduled Messaging

Some users say JustCall offers fair pricing and appreciate lower-cost plans for basic needs. Reviewers indicate it is affordable compared to competitors, but some reviewers feel pricing is high for small businesses and extra users. Some users report frustration with unclear billing and required upgrades, which they say reduces value for money.

Value for money

The JustCall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.3 out of 5 for its integration with JustCall) and Pipedrive (a CRM product, 4.2).

Integrations

Reviews for JustCall come from a wide variety of industries, including computer software (9% of reviewers), information technology and services (7%), and financial services (6%). The most frequent use case for JustCall cited by reviewers is customer service (31% of reviewers).

JustCall

Web-based

Windows

iPad

Android

iPhone

Team

Pro Plus

Business 

Associate Director

Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests.

The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use.

Client Service Specialist II

We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful.

Sales Development Representative

It is a good telephony solution, it comes with integration to different CRMs, making it easier to record information and maintain control over the number of contacts.

Chief Technology Officer

I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons.

I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.

The sales dialer is extremely useful, we are able to dial about 40-50% more numbers and can effectively manage the leads we are calling as well.

Partner

There is no way to speak to a real person by phone—you’re routed to an AI agent and then disconnected.

IT Manager

The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

owner

the application had a lot of features that are similar to competitors in their industry, These features worked for the most part

That should never be necessary for a paying customer, especially one who’s been with the company for years. Because of the lack of support and follow-through, I will be cancelling my services.

Operations Manager

They do have 2 factor authentication and google login which is helpful.

My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable.

VP of Partnerships

We love the seamless integration with Pipedrive drive. Plus the AI generated call summaries are a game changer for my team.

The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources.

At times the quality of the calls becomes choppy.

Insurance Advisor

Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.

I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs.

Inside Sales

The team immediately noticed the high call quality, we didn't have any more dropped calls or weird connections with people, which is a big win when dealing with possible clients.

The support team is from another country, and it is only possible to communicate with them in English. Despite this, communication is often complicated because none of them are native English speakers, so I sometimes feel that they don't understand what I mean or that they respond with things unrelated to my request

Sales Director

Use of features is not as easily accessible or understandable, mainly because of less demand in some features, but also because of the technology used to implement those features with your CRM.

I tried their AI agent, which handled calls poorly.

It's super easy to add employees as well or buy a new phone number.

Owner

Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into.

Aside from that, it was a standard dialer similar to others

Medical Receptionist-Medical Assistant

I spent a lot of time scheduling and rescheduling our patients, which was crucial for treatment appointments and tests.

My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it.

Very aggressive sales process with lacking fulfillment team.

The integration to CRM was easy to setup and not the issue.

We also are able to schedule the lines to be ring only during our office hours which is also very convenient.

Grants Administrator and Trauma Programs Coordinator

Our organization captures all phone communication through JustCall's integration with our CRM.

Solar Concierge

Sometimes it crashes, especially when I dial a bad number or the like, but it's so fast it fires back up in a fraction of a second.

Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent.

Business Development Executive

Calling is like how you make a call on WhatsApp, there is a little 1-2 second delay in the response.

We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so.

It also records the calls that way you or a coworker can go back and listen to conversation.

Sales development represenative

Features like call scheduling and SMS automation save time.

Customer Support Specialist

Another would be consistent issues with the software and my my microphone

Finance Manager

It says "error unable to send SMS to landline" although it's a cellphone number

Sales Representative

Due to familiarity, the sales team I work in is able to quickly utilize JustCall for daily calls and SMS communication with inbound leads.

It’s unacceptable to require customers to pay for something they can't monitor or verify on their own.

Clinical Director

It has all of the functionality we need to run successful lead management.

Call Quality: High-quality voice calls with minimal latency.

Recruitment Success Manager

Was looking for a solution to allow us to reach towards customers from all over Europe.

We also utilize the fax feature which is convenient to have all on one login.

I rarely leave negative reviews, but this experience warrants it.

There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always.

Client Experience Coordinator

I do not like that I am not provided with a user guide and can not have my questions answered quickly.

Coldcaller

It's only when it sometimes lags, but it could be because of my internet connection, too.

Sometimes it freezes or asks me to stop calling so fast in a row, let it breathe.

JustCall vs Fathom Comparison (2026)

JustCall

Fathom

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives