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JustCall

SMS survey software for the healthcare and eCommerce sectors

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JustCall Pricing, Features, Reviews and Alternatives

JustCall product overview

Price starts from

$

25

/momonth
Per User

What is JustCall?

JustCall is an SMS survey software designed to help sales and support teams in the healthcare, education, finance, eCommerce, and real estate sectors manage international calls via local phone numbers. Key features of the platform include call management, bulk SMS campaigns, appointment scheduling, auto dialer, call whispering, post-call surveys, and interactive voice response (IVR).

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Knowledge Base
Email/Help Desk
FAQs/Forum

Training options

Documentation
Live Online
Webinars

JustCall pricing information

Value for money

4.3

/5

83

Price starts from

$

25

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

JustCall features

Functionality

3.9

/5

83
Total Features73 9 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Mobile Access
Real Time Reporting

Functionality contenders

JustCall users reviews

Overall rating

4.1

/5

83

Positive reviews

76%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

38

25

11

5

4

Pros
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.

AR

Anonymous Reviewer

Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.

CL

Carina L.

Just call is a user friendly software. There are some good features like integrated with our crm and slack.

Jose Luis R.

Cons
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.

EP

Edrie P.

We implemented JustCall early on and at the time it was a bit buggy which was frustrating.

DM

David M.

Sometimes I get major lag on my calls and am forced to use my own phone to make calls.

JW

Jennifer W.

Overall rating contenders

Overall Rating

JustCall Review

Reviewed 9 months ago

Transcript

Sonja J: Hi, my name is Sonja. I am a customer support lead for a meal prep company, and I would give...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fast implementation, great support team

Reviewed 2 years ago

Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.

Pros

It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

Cons

Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Integrates well with most CRMs

Reviewed 2 years ago

We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts.

Pros

JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history.

Cons

The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Versatile Service

Reviewed 2 years ago

JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.

Pros

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Cons

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tight integration with Copper and Zapier

Reviewed 2 years ago

We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.

Pros

We selected JustCall because of its native integration with Copper CRM. We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful. Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10. What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Cons

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Changes the way you sell and manage

Reviewed 3 years ago

The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs. I have watched JustCall change the way salespeople work, for the better!

Pros

It visually integrates well with our CRM Easy to use in the CRM set up Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Cons

I just which the Premium package was more cost effective for teams and there was an SMS template functionality

Vendor response

Thank you so much for sharing your kind words and review. We do have SMS Template functionality. You can save text messages as templates and use them to reply quickly. Here is more information: https://justcall.io/updates/manage-saved-replies/ Hope this helps.

JustCall FAQs and common questions

JustCall has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription


JustCall has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


JustCall supports the following languages:
English


JustCall supports the following devices:
Android, iPhone, iPad


No, JustCall does not have an API available.


JustCall integrates with the following applications:
Vtiger CRM, amoCRM, Microsoft Outlook, Zoho Recruit, Dropbox Business, Zoho CRM, ActiveCampaign, Re:amaze, Zapier, Pipedrive, Outreach, Agile CRM, Gong.io, Freshdesk, Ontraport, Help Scout, Zoho Desk, EngageBay, Close, Slack, Nimble, Zendesk Sell, OnePageCRM, Groove, Copper, Kustomer, HubSpot CRM, Intercom, Synchroteam, Zendesk


JustCall offers the following support options:
24/7 (Live rep), Chat, Knowledge Base, Email/Help Desk, FAQs/Forum

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