JustCall vs Nextiva Contact Center

Salesforce Sales Cloud

LiveAgent

Zendesk Suite

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Founder

I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Partner

Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service.

Their customer service is also fantastic and they actually follow up with you on bug reports, questions, suggestions, etc.

Recruitment Success Manager

Was looking for a solution to allow us to reach towards customers from all over Europe.

Stop dialing manually. JustCall's Auto Dialer works through your contact lists so your reps can focus on selling. Free 14-day trial.

2-Way Messaging

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Automatic Transcription

Blended Call Center

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scoring

Call Screening

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Call Whispering

Campaign Analytics

Campaign Management

Campaign Specific Caller ID

Chat/Messaging

Commenting/Notes

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversation Intelligence

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Deal Management

Drip Campaigns

Employee Directory

Event Triggered Actions

Feedback Management

File Sharing

For Cloud Phone Systems

FTC Compliance

HIPAA Compliant

Inbound Call Center

Integrations Management

Interaction Tracking

International Calling

Lead Management

List Management

Manual Dialer

Mass Texting

Message Personalization

Mobile Access

Mobile Keywords

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-User Collaboration

Natural Language Processing

Onboarding

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Power Dialer

Predictive Dialer

Process/Workflow Automation

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Monitoring

Real-Time Reporting

Recording

Reporting/Analytics

Reporting & Statistics

Scheduled Messaging

Some users say JustCall offers fair pricing and helps them save money on basic plans, and reviewers appreciate the trial option. However, some users report higher costs than competitors and find the billing structure confusing.

Value for money

The JustCall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.3 out of 5 for its integration with JustCall) and Pipedrive (a CRM product, 4.2).

Integrations

Reviews for JustCall come from a wide variety of industries, including computer software (8% of reviewers), information technology and services (7%), and financial services (6%). The most frequent use case for JustCall cited by reviewers is customer service (31% of reviewers).

JustCall

Web-based

Windows

iPad

Android

iPhone

RingEX

Aircall

Dialpad

Five9

Twilio

Kixie PowerCall

CloudTalk

Google Voice

RingCX

Grasshopper

Ooma Office

Freshdesk

Freshcaller

Team

Pro Plus

Business 

Frequent technical glitches

Executive Assistant

There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times.  

It's also why they ask for videos of everything, so they can constantly fix the next broken feature.

71% of reviewers feel negative about JustCall’s bugs and issues. Some users report recurring technical problems, such as glitches, malfunctions, and unreliable features that disrupt their workflow. Reviewers mention experiencing sync issues with CRMs, buggy mobile and browser apps, and random connectivity problems. They find these issues inconvenient and time-consuming, often requiring workarounds or repeated troubleshooting. Users also express frustration with the need to repeatedly contact support for persistent problems, which they feel impacts their productivity and trust in the platform.

Complicated and costly plans

Owner

The one thing I dont like is the cost per seat.

Researcher

Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses.

47% of reviewers feel negative about JustCall’s pricing. Some users say the pricing structure is confusing, with unexpected charges and unclear billing practices. Reviewers mention that costs can escalate quickly, especially when adding users or features, making it less suitable for small businesses or individual users. They also highlight dissatisfaction with the need to pay for every add-on and the lack of transparency in how credits and charges are managed. Users feel that the value does not always justify the expense, particularly for those with limited budgets.

Unreliable call handling

Sales Representative

We never know how well JC will be working on any day and there have been times where the sales team was pushing towards a quota goal and instead of feeling a sense of energy and momentum, JC was lagging, finicky, and interrupted our flow and sense of progress towards greater goals.

40% of reviewers feel negative about JustCall’s call management. Some users report frequent dropped calls, lag, and poor call quality, which they say disrupts their workflow and affects customer interactions. Reviewers mention difficulties with transferring calls, lack of queue management, and issues with call logs and notifications. They find the mobile app and browser extension prone to freezing or crashing, and say these problems hinder their ability to manage calls efficiently. Users indicate that these call management challenges can lead to missed opportunities and frustration for their teams.

Comprehensive feature set

IT Manager

The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

91% of reviewers feel positive about JustCall’s features. Reviewers appreciate the platform’s wide range of functionalities, including analytics, voicemail transcription, IVR, and fax capabilities. They mention that the abundance of features allows them to consolidate multiple communication needs into a single platform. Users find the frequent release of new features beneficial, and many say the system’s robust toolset supports their business requirements effectively. They also value the ease of use and the ability to manage various communication tasks without needing additional software.

Streamlined onboarding experience

Senior Business Developer

Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.

100% of reviewers feel positive about JustCall’s setup process. Reviewers appreciate how quick and painless onboarding is, noting that it allows teams to get started with minimal hassle. They say the setup is intuitive, self-service, and adaptable to various team needs, making it easy to configure for different workflows. Users highlight the ease of integrating with CRMs and other platforms, which they find valuable for quickly transitioning from previous systems. They also mention that the straightforward installation and configuration process saves time and reduces the learning curve for new users.

Intuitive and accessible design

Sales development represenative

Ease of Use: Intuitive interface that's easy to navigate.

Simple and easy-to-understand user interface.

86% of reviewers feel positive about JustCall’s user interface. Reviewers indicate that the interface is simple, easy to navigate, and requires little technical skill to operate. They appreciate that both desktop and mobile versions are user-friendly, allowing them to manage calls and contacts efficiently. Users say the clear layout and logical organization of functions help them complete tasks quickly. Many highlight the ease of learning the system and integrating it into daily routines, which they find especially helpful for teams with varying levels of technical expertise.

Responsive support team

77% of reviewers feel positive about JustCall’s customer support. Reviewers say the support team is responsive, helpful, and available to address questions or resolve issues promptly. They value the team’s willingness to follow up on bug reports and provide practical solutions. Users mention that support is accessible through various channels and that the staff is knowledgeable and attentive. Many feel that the quality of customer service contributes to their overall satisfaction and confidence in using the platform for their business needs.

Associate Director

Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests.

The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use.

Client Service Specialist II

We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful.

Sales Development Representative

It is a good telephony solution, it comes with integration to different CRMs, making it easier to record information and maintain control over the number of contacts.

Chief Technology Officer

I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons.

I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.

There is no way to speak to a real person by phone—you’re routed to an AI agent and then disconnected.

owner

the application had a lot of features that are similar to competitors in their industry, These features worked for the most part

That should never be necessary for a paying customer, especially one who’s been with the company for years. Because of the lack of support and follow-through, I will be cancelling my services.

Operations Manager

They do have 2 factor authentication and google login which is helpful.

My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable.

The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources.

JustCall refused to refund the full amount, offering only a pro rata refund for the unused months.

At times the quality of the calls becomes choppy.

Insurance Advisor

Even if a client receive assistance from us, because of the call-back, we keep getting calls which increase the overall volume we have to deal with.

I don't know how hard to customize features but the management has been working on update/customize features over the course and I think JustCall has provided suitable features that our organization needs.

Inside Sales

The team immediately noticed the high call quality, we didn't have any more dropped calls or weird connections with people, which is a big win when dealing with possible clients.

The support team is from another country, and it is only possible to communicate with them in English. Despite this, communication is often complicated because none of them are native English speakers, so I sometimes feel that they don't understand what I mean or that they respond with things unrelated to my request

Sales Director

Use of features is not as easily accessible or understandable, mainly because of less demand in some features, but also because of the technology used to implement those features with your CRM.

I tried their AI agent, which handled calls poorly.

It's super easy to add employees as well or buy a new phone number.

Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into.

Aside from that, it was a standard dialer similar to others

Medical Receptionist-Medical Assistant

I spent a lot of time scheduling and rescheduling our patients, which was crucial for treatment appointments and tests.

JustCall vs Nextiva Contact Center Comparison (2026)

JustCall

Nextiva Contact Center

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives