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Nextiva Contact Center Logo
Nextiva Contact Center
4.4
(99)

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Omni-Channel Customer Relationship Management.

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(3)

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Nextiva Contact Center Pricing, Features, Reviews and Alternatives

Nextiva Contact Center product overview

Price starts from

50

Per month

What is Nextiva Contact Center?

Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships, empower your agents, and delight your customers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
24/7 (Live rep)
Knowledge Base

Training options

Videos
Live Online
In Person
Documentation

Nextiva Contact Center pricing information

Value for money

4.4

/5

99

Starting from

50

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Nextiva Contact Center features

Functionality

4.4

/5

99

Total features

47

9 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Multi-Channel Communication
Alerts/Escalation
Activity Tracking
Monitoring

Functionality contenders

Nextiva Contact Center users reviews

Overall Rating

4.4

/5

99

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.09/10
Rating distribution

5

4

3

2

1

69

17

4

3

6

Pros
It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.
It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider.
Cons
To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.
It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.
Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them.

Overall rating contenders

Nextiva Contact Center FAQs

Q. What type of pricing plans does Nextiva Contact Center offer?

Nextiva Contact Center has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription


Q. Who are the typical users of Nextiva Contact Center?

Nextiva Contact Center has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Nextiva Contact Center support?

Nextiva Contact Center supports the following languages:
English


Q. Does Nextiva Contact Center support mobile devices?

Nextiva Contact Center supports the following devices:
Android, iPad, iPhone


Q. Does Nextiva Contact Center offer an API?

No, Nextiva Contact Center does not have an API available.


Q. What level of support does Nextiva Contact Center offer?

Nextiva Contact Center offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base

Common Nextiva Contact Center comparisons

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