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Nextiva Contact Center

Omni-Channel Customer Relationship Management.

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Nextiva Contact Center - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Nextiva Contact Center?

Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships, empower your agents, and delight your customers.

Serve customers where they are and when they want with true omni-channel communications.

Get smarter, faster with generative AI capabilities.

Drive higher productivity with dynamic agent scripting that takes repetitive tasks out of agent’s hands.

Simplify operations and cut costs with a cloud-based, all-in-one technology stack.

Solve problems quickly with Nextiva’s trademark Amazing Service®.

Starting from

/user

Per month

view pricing plans

book a demo

Nextiva Contact Center's key features

Most critical features, based on insights from Nextiva Contact Center users:

Call Recording

4.7

(31)

Call Logging

4.5

(26)

Call Center Management

4.7

(25)

Call Routing

4.6

(26)

Automatic Call Distribution

4.5

(22)

Reporting/Analytics

4.7

(23)

All Nextiva Contact Center features

Features rating:

4.4

(112)

Activity Dashboard

4.7

(3)

Customer History

5.0

(1)

Third-Party Integrations

5.0

(1)

Automated Routing

5.0

(4)

Performance Management

4.7

(3)

Multi-Channel Communication

4.5

(8)

Communication Management

5.0

(5)

For Call Centers

5.0

(3)

Queue Management

4.8

(11)

Call Monitoring

4.6

(21)

Voice Mail

4.9

(9)

Call Transfer

4.7

(18)

Activity Tracking

5.0

(4)

Caller ID

4.2

(8)

Computer Telephony Integration

4.8

(10)

Call Tracking

4.5

(2)

Auto-Dialer

4.6

(5)

Employee Scheduling

4.0

(2)

Labor Forecasting

4.5

(2)

CRM

4.0

(4)

Performance Metrics

5.0

(2)

IVR

4.6

(5)

Workflow Management

(0)

VoIP Connection

5.0

(1)

Alerts/Escalation

4.5

(2)

Automated Attendant

(0)

Blended Call Center

(0)

Progressive Dialer

(0)

Predictive Dialer

(0)

Call Reporting

(0)

PBX

(0)

Outbound Call Center

(0)

Multi-Channel Data Collection

(0)

Call Scripting

4.5

(2)

Monitoring

(0)

Manual Dialer

(0)

Callback Scheduling

(0)

Interaction Tracking

(0)

Inbound Call Center

(0)

Campaign Management

(0)

Feedback Management

(0)

Chat/Messaging

(0)

Contact Management

(0)

Nextiva Contact Center awards

Customer Communications Management

85/100

Customer Experience

81/100

Business Phone Systems

87/100

IVR

88/100

Nextiva Contact Center alternatives

Nextiva Contact Center

4.5

(112)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.4

Customer Support

4.5

Convoso

4.5

(326)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.5

JustCall

4.2

(212)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.3

Customer Support

4.3

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Nextiva Contact Center pricing

Value for money:

4.4

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Nextiva Contact Center integrations (2)

Integrations rated by users

We looked through 112 user reviews, to identify which products are mentioned as Nextiva Contact Center integrations, and what is the users perception.

Microsoft Teams

Integration rating: 5.0 (1)

“We adopted Microsoft Teams for internal communication and we were able to integrate our Calls into Teams with a product that Nextiva recommended.”

Jesse Reyna

Director of Information Technology

HubSpot CRM

Integration rating: 5.0 (1)

Nextiva Contact Center support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Chat

FAQs/Forum

24/7 (Live rep)

Knowledge Base

Training options

Videos

Live Online

In Person

Documentation

Nextiva Contact Center reviews

Overall rating

4.5

112

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.13/10

Rating distribution

Pros

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

Verified reviewer

Anonymity request

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

Elizabeth D.

IT engineer

Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider.

Alvarado R.

Marketing Admin

Cons

To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.

Verified reviewer

Anonymity request

It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.

Daniel V.

Business Owner

Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them.

Rene J.

President

Read all reviews

Nextiva Contact Center FAQs

Q. What type of pricing plans does Nextiva Contact Center offer?

Nextiva Contact Center has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription

Q. Who are the typical users of Nextiva Contact Center?

Nextiva Contact Center has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Nextiva Contact Center support?

Nextiva Contact Center supports the following languages:
English

Q. Does Nextiva Contact Center support mobile devices?

Nextiva Contact Center supports the following devices:
Android, iPad, iPhone

Q. Does Nextiva Contact Center offer an API?

No, Nextiva Contact Center does not have an API available.

Q. What level of support does Nextiva Contact Center offer?

Nextiva Contact Center offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base