Laneway Reception - 2026 Pricing, Features, Reviews & Alternatives

Laneway Reception is a cloud-based AI phone receptionist built for Australian healthcare clinics running Cliniko or Nookal as their practice management system. It answers inbound patient calls conversationally, reads live practitioner availability directly from the clinic's booking system, and writes confirmed appointments into the calendar in real time. Each clinic receives a dedicated Australian phone number, never shared with other practices. Call diversion is configured via a single code on the clinic's existing phone hardware, so the clinic retains its own number and provider. No software installation is required, and most clinics are live within one business day of signup.

The platform covers after-hours calls automatically, ensuring patient inquiries and booking requests are handled outside staffed hours without additional overhead. A web-accessible dashboard logs every call with a recording, transcript, and AI-generated summary, alongside metrics including calls answered, bookings made, conversion rate, after-hours calls handled, and revenue recovered. Automated no-show win-back texts prompt patients to rebook cancelled or missed appointments, and a waitlist management feature offers freed-up slots to waitlist patients automatically. Appointment reminders are also included. Booking-system API keys and call recordings are encrypted at rest, and patient data is isolated per clinic with no pooled infrastructure.

Laneway Reception targets growing clinics across chiropractic, osteopathy, physiotherapy, podiatry, psychology, allied health, and dental verticals that require consistent phone coverage without the cost or commitment of a full-time receptionist. Monthly plans carry no lock-in contract, with the option to cancel at any time.