Maspeak - 2026 Pricing, Features, Reviews & Alternatives

Maspeak is a cloud-based AI phone agent built for hotels that handles guest calls around the clock using a natural voice. It answers guest questions, captures direct reservations with zero commission per booking, and transfers calls to front-desk staff with full context when human intervention is required. Deployment takes days and requires no changes to existing IP or analogue phone infrastructure, no hardware installation, and no number change. Billing is based solely on AI conversation time.

Maspeak operates across three coverage modes — full-day, scheduled, and front-desk-backup — and supports up to three simultaneous calls. The agent conducts conversations in Spanish (Rio de la Plata accent), English, and Portuguese, making it relevant for hotels across multiple markets. It integrates natively with Opera Cloud PMS as an official Oracle partner, as well as AdminTour PMS, allowing reservation capture to flow directly into existing property management workflows. Post-call output includes structured transcripts, summaries, and call-reason logs delivered to the hotel team after every interaction.

Two core intelligence features differentiate Maspeak from standard IVR or call-routing tools. Guest memory identifies returning callers by name and recalls prior interaction history to personalize each conversation. Continuous learning allows the agent to retain answers provided by hotel staff to previously unknown questions, resolving identical queries autonomously in future calls. Together, these capabilities allow the system to expand its knowledge base over time through normal staff input, without requiring dedicated training sessions or technical configuration.