Neohelden - 2026 Pricing, Features, Reviews & Alternatives

Neohelden delivers an AI-based digital assistant platform (Neo) that allows enterprise employees and customers to control processes and systems through conversational text and voice input. The platform spans use cases including support and helpdesk, sales process assistance, and voice-controlled maintenance and inspection workflows. Deployment options cover Neohelden-hosted cloud, third-party cloud aligned to a customer's existing cloud strategy, or on-premises installation. Accessible across smartphone, desktop, web, and telephone channels, the platform supports both chat and voicebot interaction modes.

At the core of the platform is the Neo Enterprise Assistant Platform (NEAP), a web-based low-code configuration environment through which business departments can build, expand, and adapt digital AI assistants without heavy technical overhead. NEAP handles dialog management, telephone integration, and access control, while IT integrations are managed through Neo Sentinels, which connect external systems as individual microservices. This architecture allows enterprises to connect existing IT infrastructure without significant investment in new interfaces. Natural language processing (NLP) translates and extracts meaning from natural language input, while speech-to-text and text-to-speech capabilities enable fully voice-driven interactions.

Target industries include banking, insurance, the public sector, energy supply, and industrial manufacturing, with the platform suited to enterprises of all sizes. Field workers in maintenance and inspection scenarios benefit from hands-free and eyes-free voice-controlled process execution. Customer-facing deployments support service delivery independent of physical location, time zone, or branch availability, extending operational reach without proportional increases in staffing or infrastructure cost.