OneTouch Health - 2026 Pricing, Features, Reviews & Alternatives

OneTouch Health is a cloud-based care management platform that consolidates all operational and clinical functions into a single digital system for care providers of all sizes. Accessible via any web-enabled browser and through dedicated iOS and Android mobile apps for field-based staff, OneTouch Health serves home care, domiciliary care, residential care, day care, reablement, disability support, complex care, and learning disability services across the UK, Ireland, and Australia. Target organisations range from startups post-CQC registration through to multi-site, multi-service providers, local authorities, and councils.

Core functionality spans scheduling and rostering with drag-and-drop tools and automated rota adjustments; digital care plans with customisable templates and live updates; medication management connected to the NHS medication database with dose scheduling, missed-dose alerts, and real-time stock monitoring; an HR toolkit consolidating staff documentation; and automated invoicing and payroll supporting multi-rate pay, travel time, and expense calculations via an open API for payroll software export. Compliance and audit tools deliver time-stamped audit trails, CQC-readiness reports, incident logs, and Power BI export. Additional modules cover eLearning with face-to-face, virtual, and hybrid training; recruitment with custom application forms and Right to Work tracking; a configurable family and client portal; and a real-time call monitoring dashboard with colour-coded status indicators and automated late-call alerts. Over 50 configurable reports cover medication administration, staff performance, and care outcomes.

OneTouch Health incorporates AI-powered care note summaries that provide staff with at-a-glance overviews of service user records, and AI-powered run-route and time-route optimisation for scheduling. The product roadmap references further AI and machine learning capabilities for shift-cover carer matching and health trend prediction. The platform is certified to ISO 9001, ISO 27001, and Cyber Essentials Plus, and is fully UK GDPR compliant, with all data shared in real time across every stakeholder involved in care delivery.