OpenTable vs DoorDash for Merchants

TouchBistro

Yelp Guest Manager

GrubHub

SevenRooms

Resy OS

Roadcast

Compare OpenTable and DoorDash for Merchants based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Simplify front-of-house busywork while growing your following with our high-intent network, so you can focus on guest flow and providing a consistent experience.

ResyOS is a cloud-based restaurant management system that enables businesses in the hospitality industry to manage reservations, waitlists, tables, ticketing, and more. It lets users control schedules, employee shifts, availability, and other activities from within a centralized dashboard.

SevenRooms is a web-based direct reservations, guest experience, marketing automation, and operations management solution for restaurants, hotels, nightclubs, sports clubs, and other membership organizations. Businesses can manage guest experience with a native iOS app and multiple POS integrations.

The best restaurant management platform to help you fill seats, run smoother shifts, grow guest relationships, and drive more revenue.

Access Controls/Permissions

Activities Booking

Alerts/Notifications

Availability Management

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Booking Notes

Calendar Management

Contact Database

Credit Card Processing

Customer Database

Customer History

Customer Support

Customizable Reports

Customizable Templates

Delivery Estimate

Delivery Management

Electronic Payments

Email Reminders

Employee Management

Event Scheduling

Food Delivery Dispatching

For Restaurants

Forecasting

Gift Card Management

Group Reservations

Inventory Management

Kitchen/Menu Management

Loyalty Program

Menu Builder

Mobile Access

Mobile Booking

Mobile Payments

Online Booking

Online Ordering

Online Payments

Online Reservations

Order Entry

Order Management

Order Tracking

Payment Processing

Performance Metrics

Point of Sale (POS)

Point of Sale (POS) Integration

Promotions Management

QR Codes

Rate Management

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Updates

Reminders

Reporting & Statistics

Reporting/Analytics

Reservations Management

Reviews Management

Rewards Management

Room Booking

Sales Trend Analysis

SMS Messaging

Social Media Integration

Social Promotion

Table Management

Third Party Booking

Third-Party Integrations

Wait List Management

Website Integration

OpenTable

Android

Web-based

Windows

iPad

iPhone

Photography

This is the best website/app when making reservations. It is seamless and super easy to see what your options are when looking at places to go.

Decision science analyst

The app is user friendly and intuitive, it keeps track of your reservations and is much more secure and hassle free than calling the restaurant and hoping  they pick up the phone.

Customer Service 

I like the design of the app and the user friendly it has become they did some great improvements.

Pharmacist

Open Table was a useful program that helped me to make reservations at my favorite restaurants. It was easy to make the reservations and I liked the alerts when the table was ready.

Member Services Associate

I love using OpenTable because the reviews allow me to find great restaurants in my area and I love how it automatically updates my calendar when I make a reservation.

Private PA

The ease and organization of reservations is impeccable and there are so many brilliant features like adding notes to clients and their bookings so you can easily remember birthdays/anniversaries etc.

Director of Sales 

OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday.

Self

Difficult at first to locate the specefic restaurant I was looking for. Unable to change reservation from site, can only cancel.

Clinical Research Coordinator

I have enjoyed the recent upgrades, it makes the website more user friendly and less complicated. I particularly enjoy the feature that allows me to make a reservation depending on my party size.

I've had a great experience and the customer support is very helpful when i needed it.

teacher

It is easy and quick to make restaurant reservations. I like that I can earn rewards for dining out.

My only problem with OpenTable is the cuisine categories aren't always accurate which can make it slightly difficult to find what you're looking for when you're in the mood for something specific.

Chef

It has been a good experience working with them. We also use Resy and feel it has better value for money than open table.

PhD Student

I love that it is integrated with Google and therefore very easy to use. I use it to make reservations regularly.

Lead Developer

The cancellation is also super easy to do. It integrates with google calendar, which I use religiously.

Outreach Worker

There is nothing that I have encountered as of yet that makes me dislike this app.

A few miscommunication errors at times between restaurants and open table.

Team Leader

I like being able to filter restaurants around the area by type of food, cost, distance, etc.

OpenTable screenshot: Manage your floor plan from anywhere. Available across all devices, the restaurant management app lets your keep tabs on the floor to seat VIPs, update table status, block tables, and more.

OpenTable screenshot: Organize and view all guest data in one place with guestbook. Get intel on guests across the platform, merge duplicate guest profiles, archive old or irrelevant profiles so staff can find the right guests, and more.

OpenTable screenshot: Launch an automated email marketing campaign in just 2 clicks to send personalized messages to guests based on their behavior. Let guests you haven't seen in a while know you miss them and turn new guests into regulars.

OpenTable screenshot: Get visibility into all guest communications and reach them faster with Direct Messaging. Each SMS includes a preview of a custom message set by the restaurant, with a link for guests to see full content and easily reply. *terms apply.

OpenTable screenshot: Appear higher in the search results and get noticed quicker when you launch a marketing campaign to elevate your positioning or offer more bonus points to guests based on your individual restaurant needs.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Grubhub is a takeout and delivery software for corporates and restaurants to build food orders, manage payments, and track delivery on a digital platform. It helps manage large orders and its distribution, scheduling recurring requests, generating monthly invoices, and setting up guidelines.

TouchBistro’s All-in-One Restaurant Management system offers all the technology you need to run your restaurant on one easy-to-use platform. Designed for and by restaurant service staff, TouchBistro meets the specific needs of the industry with 24/7 expert support.

Roadcast's Unified portal for tracking offers companies a centralised hub to monitor and manage their fleet effectively. By integrating all the vendors involved, the platform provides real-time visibility into the location, status, and performance of each vehicle.

DoorDash is a food delivery service that provides a fleet of delivery drivers to pick up and deliver food and other items from restaurants, nearby grocery and convenience stores, and more.

Activity Dashboard

Activity Tracking

Delivery Tracking

Inventory Tracking

Restaurant POS

DoorDash for Merchants

Job site management

This was my secondary source of income for a little while before COVID. It was a lot of fun to have a good balance of being by myself and interacting with "customers.

Group Fitness Instructor

Sometimes it takes a while for the food to be delivered or they take it to the wrong place, etc. So there is definitely some room for human error when using this app.

Graduate Student

I love how this has helped increase the sales of the restaurant I am working as a cashier. Really easy to use and attract more customers.

Home Inspector

This software is so easy to use. It is clear, bold and bright colored, easy on the eyes and very well laid out.

Lead Technician

I like the overall ease of ordering food from the comfort of my home.

Financial Analyst

The ability to deliver food in a timely manner whilst still being warm is a great features as well as occasional discount on select restaurants.

Machine learning engineering - Intern

There application user interface is fantastic and very easy to use. There are a wide variety of options.

Volunteer Engagement and Events Manager

It allows for people to work when its convenient for them, or to hold a second job. I love the opportunities it gives to so many people.

House Cleaner 

Love the luxury of grabbing what you need without getting out of your PJs.

Tech analyst

Their customer service is terrible and difficult to reach.

Assistant 

Sometimes they make mistakes and when you call customer service, they don’t take responsibility for the mistakes of the drivers.

Client relation director 

Great service overall and definitely recommend to my friends and family.

None

Nope, Doordash said no refund. The pizza had not been made, but they still refused to refund me. I deleted my account.

Civil engineer 

Good customer service and ease of functionality.

Owner of AER'S APPAREL

So I would be sitting there at the checkout page with $10 worth of extra charges plus my $15 of my food charges. So all together I'm spending $25 on doordash, which is way too much for me.

Freelance Marketer

I like most the features of mobile access, online ordering, and record analytics. Integration with existing businesses was easy.

Interface designer

Unfortunately the app has a very limited database of restaurants and service locations. My present location still only serves 9 restaurants.

Office Manager 

It integrates with Toasttab and makes my job easier.

DoorDash for Merchants screenshot: Showcase your menu and start receiving orders right from the DoorDash Marketplace. Customers discover your restaurant, place orders, and Dashers handle delivery.

DoorDash for Merchants screenshot: Easily track sales and menu breakdowns in the Merchant Portal. 

DoorDash for Merchants screenshot: Analyze sales, access financials, respond to reviews, and check out customer insights including zip codes for delivery.

OpenTable vs DoorDash for Merchants Comparison (2026)

OpenTable

DoorDash for Merchants

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives