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Plumsail HelpDesk
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk solution for Microsoft 365 and SharePoint systems
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Plumsail HelpDesk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Plumsail HelpDesk overview
What is Plumsail HelpDesk?
Plumsail HelpDesk is an advanced ticketing management system for Microsoft 365, SharePoint Online, and On-premises. It is packed with features that empower your customer support.
It allows you to handle support tickets instantly, e-mail communications from your customers display at the help desk right away.
Repetitive activities automation with triggers and schedulers saves your team a lot of time.
Ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk are truly customizable with Plumsail.
It has a handy web widget with a ticket submission form for external sites to prevent your customers leave from your site.
Evaluate the efficiency and intensity of HelpDesk usage based on tickets, requesters, and agent data. Data analysis and reports for each agent's productivity. An overview of customer satisfaction surveys, identification of the most active requesters, and other types of data analysis.
Use Plumsail HelpDesk with Power Automate (Microsoft Flow) to connect your help desk to social media and other sources.
Plumsail HelpDesk’s user interface
Plumsail HelpDesk reviews
Overall rating
5.0
/5
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Positive reviews
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%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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Plumsail HelpDesk's key features
Most critical features, based on insights from Plumsail HelpDesk users:
All Plumsail HelpDesk features
Features rating:
Plumsail HelpDesk alternatives
Plumsail HelpDesk
Starting from
33
Zendesk Suite
Starting from
39
/user
Per month
Milvus
Starting from
25
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Plumsail HelpDesk pricing
Value for money rating:
Starting from
33
User opinions about Plumsail HelpDesk price and value
Value for money rating:
Plumsail HelpDesk support options
Typical customers
Platforms supported