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Milvus
5
257
4
36
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT management system and help desk solution
Table of Contents
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Milvus - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Milvus overview
What is Milvus?
Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management.
In addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation.
Designed for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure.
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.
Milvus's IT asset management solution allows users to generate a list of client devices, view real-time terminal statuses, and access full device information. Devices can be added and removed as necessary from a remote location through the remote access feature. Alerts are generated automatically for device variables being monitored including RAM, disk storage, temperature, and more. Users can also manage asset life cycles, software licenses, asset locations, link monitoring, and remote file transfer.
The help desk functionality of Milvus includes multi-channel support for chat, phone, web, email, and in-app support requests. Users can manage tickets, link duplicate tickets together, and support multiple customers at the same time. SLAs are managed automatically with ticket prioritization and contract management tools to configure service contracts. Milvus also integrates with Bom Controle, allowing users to automate the sending of monthly customer invoices.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Streamlined task organization
Operational efficiency and control
Instability in remote access
Milvus’s user interface
Milvus review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about Milvus?
Reviewers appreciate Milvus for its intuitive interface, centralized ticket and call management, and comprehensive inventory tools, which streamline IT operations and daily workflows. They say the platform offers robust reporting, flexible remote access, and useful automation features, making it easy to organize requests, monitor assets, and improve team productivity. Support is generally responsive, and they value the continuous updates and integration options.
Some indicate that the initial learning curve can be steep due to the platform’s many features, and they mention occasional slowness, limited customization in reports and dashboards, and areas for improvement in the mobile app and remote access stability.
Select to learn more
Who uses Milvus?
Based on 298 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Milvus's key features
Most critical features, based on insights from Milvus users:
All Milvus features
Features rating:
Milvus alternatives
Milvus
Starting from
35
/user
Per month
LiveAgent
Starting from
15
/user
Per month
SysAid
Starting from
89
/user
Per month
Freshservice
Starting from
19
/user
Per month
Milvus pricing
Value for money rating:
Starting from
35
/user
Per month
User opinions about Milvus price and value
Value for money rating:
Milvus integrations (1)
Integrations rated by users
We looked at 298 user reviews to identify which products are mentioned as Milvus integrations and how users feel about them.
Integration rating: 4.7 (19)
Integration rating: 5.0 (5)
Integration rating: 4.5 (4)
“It just became a little too complicated and didn’t follow through.”
Howard K.
Owner and founder
Integration rating: 3.5 (4)
“Sistema deixa muito a desejar para proposta comerciais e personalizações.”
Rennan S.
Gestor de TI
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Milvus customer support
What do users say about Milvus customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Milvus customer support.
The majority of users highlight fast, attentive, and efficient support, with quick resolutions and helpful guidance during implementation.
A significant portion of users appreciate the support team's willingness to help, consistent availability, and proactive approach to improvements.
Certain users mention occasional delays in response times and instances where support provided generic or insufficiently detailed answers.
Support options
Training options
Milvus FAQs
Milvus has the following typical customers:
Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. Does Milvus support mobile devices?
Milvus supports the following devices:
iPhone, Android, iPad
Q. What level of support does Milvus offer?
Milvus offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
