Prodocom - 2026 Pricing, Features, Reviews & Alternatives

Prodocom is an Australian business messaging platform and bulk SMS provider, founded in Sydney in 1997. It supports SMS, MMS, email, voice and fax communication from a single system and is used by more than 4,000 businesses and government organisations. Prodocom is Certified Australian Owned.

The platform works as an SMS gateway, email marketing platform, voice broadcasting service and online fax service. Its Campaign Board is used to build campaigns and multi-stage sales funnels. Users can send one-off messages or create automated journeys that trigger messages based on customer actions and switch between channels. Features include two-way SMS, voice broadcasts, email campaigns, fax workflows, scheduling, secure document delivery and campaign reporting.

A built-in AI assistant lets users chat with AI to help write and refine their messages. The HTML Builder provides drag-and-drop email design with dark mode support.

Contacts can be managed in Prodocom's built-in CRM, which provides automated campaign updates, or synced from an external system. Prodocom integrates with over 200 CRMs and business applications, including Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, Pipedrive, Xero, MYOB, HotDoc and Healthengine, with connectivity via API, SFTP and Zapier.

Deliverability tools include email validation, which identifies invalid, risky, inactive and duplicate contacts before sending, and HTML Checker, which reviews email templates for issues that may affect display or inbox placement.

Data is stored onshore in Australia, on Prodocom's own infrastructure in NEXTDC's Sydney data centre. The platform is IBM-audited and independently penetration-tested, and Prodocom is registered with AFCA.

Support is provided by an in-house team based in Sydney, available 24/7, and covers campaign creation, technical setup, integrations and free training. Customers can run campaigns themselves or use Prodocom's professional services team to design, build and send them.

Common use cases include appointment reminders, patient communication, delivery updates, public notices, statements, member communication and marketing campaigns. Prodocom serves healthcare, government, logistics and transport, finance and insurance, associations and clubs, and marketing agencies, with white-label options for agencies and software providers.

Pricing is based on messages successfully delivered, with no lock-in contracts, setup fees, per-seat licences or upfront credit purchases. Failed sends are not billed. A free first send is available for new users.