Rivvi - 2026 Pricing, Features, Reviews & Alternatives

Rivvi is a cloud-based, HIPAA-grade conversational AI platform built for healthcare operations across organizations of all sizes, from independent practices to large health systems. Rivvi handles inbound and outbound patient calls autonomously, covering appointment scheduling and reminders, prescription refill requests, lab and test result inquiries, insurance verification, and billing support. The platform integrates with existing EHR and practice management systems, allowing patient data to flow between Rivvi and clinical workflows without manual re-entry.

Rivvi is designed to address the persistent challenge of high call volumes and staff capacity constraints in healthcare contact centers. By automating routine voice interactions, the platform reduces hold times and after-hours missed calls while freeing clinical and administrative staff to focus on complex patient needs. Outbound capabilities include proactive recall campaigns, appointment reminders, and chronic care outreach, supporting both patient engagement and revenue cycle performance. Configurable conversation flows allow organizations to tailor call handling logic to their specific service lines, patient populations, and compliance requirements, making Rivvi adaptable across specialties including primary care, behavioral health, and multi-site group practices.