Sopoints - 2026 Pricing, Features, Reviews & Alternatives

Sopoints is a universal loyalty system and rewards program software designed for Canadian businesses and consumers seeking a coalition-based points earning and redemption platform. The software enables merchants to launch customer loyalty programs while providing consumers access to a shared network spanning over one thousand participating merchants across Canada. It caters to retail businesses, restaurants, service providers, and multi-location franchises that require an integrated rewards solution rather than building isolated programs. The platform supports a network of over fifty thousand active members.

Sopoints consolidates loyalty points, tier status, and rewards into a single digital card compatible with Apple Wallet and Google Pay. The platform supports multiple point collection methods including QR code scanning, near field communication tap-to-earn technology compatible with modern mobile devices, and manual lookup through a merchant point of sale interface. The system implements a tiered membership structure with Bronze, Silver, Gold, and Platinum levels that unlock progressive point multipliers ranging from a standard single multiplier to one and a half times based on cumulative point earnings. Automated birthday rewards scale according to member tier levels, and achievement badges recognise specific challenges.

Merchants access campaign management tools for creating targeted promotions with point multipliers, time-based bonuses, and automated win-back offers segmented by customer tier, spending patterns, or location. The platform includes a waitlist and reservation management module with live queue tracking, SMS and push notifications, deposit collection for no-show protection, capacity limits, blackout date configuration, and embeddable booking widgets. Real-time analytics dashboards display visit frequency, average transaction value, redemption patterns, return on investment, wait times, peak hours, and customer flow data with exportable and custom reporting options.

Sopoints operates on a pooled settlement system where points earned at one merchant can be redeemed at any participating location without additional cost to the issuing merchant, with cross-network redemptions settled from pre-funded merchant accounts. The software supports full API access for custom integrations and webhook configurations for real-time event notifications. Multi-location management features include per-location staff permissions, customizable earn rates, and consolidated reporting while customers maintain a unified points balance across all sites within a franchise. Bank-level security protocols include end-to-end encryption, optional two-factor authentication, regular security audits, and compliance with industry standards and regulatory frameworks.