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Guusto Logo

Recognition that reaches everyone, from office to frontline

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Table of Contents

Guusto - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: August 2026

Guusto overview

Based on 3789 verified user reviews

What is Guusto?

Guusto is an employee recognition tool offering key features such as employee reward programs, a rewards catalog, manager-to-employee recognition, eCards, recognition tracking, and peer-to-peer recognition, among others.

Who uses Guusto?

Reviews for Guusto come from a wide variety of industries, including insurance (13% of reviewers), financial services (8%), and hospital & health care (6%). The most frequent use case for Guusto cited by reviewers is employee recognition (92% of reviewers).

What do users say about Guusto pricing?

Most reviewers indicate that Guusto delivers strong value for money, highlighting transparent pricing, pay-as-you-go flexibility, and fair billing. Some users report that fees, limited free plans, and lack of bulk discounts can be drawbacks.

Starting price

4.8per user /
per month
view pricing plans
try for free

Pros & Cons

Gift Cards

Rewards

Pricing

Redemption

Cumbersome account and login process

Guusto’s user interface

Ease of use rating:

Guusto review summaries overview

Verified reviewer profile picture

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(2)
3-4(214)
5(3,573)

What do users say about Guusto?

Reviewers indicate Guusto makes employee recognition and rewards simple, flexible, and meaningful, especially for distributed teams. They appreciate the wide variety of gift card options, the ability for recipients to choose and split rewards, and the convenience of instant digital delivery. They find the platform easy to use, with a user-friendly interface and helpful customer support that responds quickly to issues. Most feel it saves time and boosts morale across organizations.

Some say there are occasional drawbacks, such as limited customization, regional restrictions on reward options, and minor navigation or redemption challenges. They mention that onboarding can take some getting used to, and a few wish for more advanced reporting and branding features.

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Who uses Guusto?

Based on 3,789 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Insurance
Hospital & Health Care
Consumer Services
Computer Software
Others

Use cases

Employee Recognition
Customer Loyalty

Guusto's key features

GetApp's analysis of 563 verified user reviews collected between July 2021 and October 2024 identifies Guusto's most critical features and summarizes user sentiment about those features.

Employee reward programs

Reviewers appreciate Guusto's Employee Reward Programs for their flexibility and variety of gift card options. They highlight the ease of redeeming rewards and the ability to combine gift cards. Users report that this program allows employees to feel appreciated and recognized, which boosts morale and engagement. They find it particularly valuable for remote employees and appreciate the centralized, user-friendly interface. Reviewers also mention the positive impact on employee motivation and retention. Of the 265 Guusto users who gave detailed accounts of their use of Employee Reward Programs, 98% rated this feature as important or highly important.


Rewards catalog

Reviewers highlight Guusto's extensive Rewards Catalog, noting the wide range of vendors and options available. They appreciate the flexibility it offers, allowing recipients to choose rewards that suit their preferences. Users report that the variety of choices enhances the feeling of appreciation and ensures that everyone can find something they like. They also mention the importance of having options for different locations, including smaller cities and remote areas. Of the 236 Guusto users who gave detailed accounts of their use of Rewards Catalog, 95% rated this feature as important or highly important.


Manager-to-Employee recognition

Reviewers indicate that Guusto's Manager-to-Employee Recognition capabilities are effective in boosting morale and productivity. They appreciate the immediate and visible recognition, which can be shared company-wide. Users report that this capability is particularly useful for remote employees and helps build stronger relationships between managers and their teams. They find it motivating to receive personalized notes from management and value the ease of use and quick delivery of rewards. Of the 216 Guusto users who gave detailed accounts of their use of Manager-to-Employee Recognition, 94% rated this feature as important or highly important.


eCards

Users report that Guusto's eCards are a convenient and eco-friendly way to recognize employees. They appreciate the immediate delivery and the ability to redeem eCards at a wide range of merchants. Reviewers highlight the flexibility of splitting or combining gift cards and the convenience of managing rewards digitally. They find this capability particularly valuable for remote teams and appreciate the customizable options for personalizing eCards. Of the 213 Guusto users who gave detailed accounts of their use of eCards, 92% rated this feature as important or highly important.


Recognition tracking

Reviewers appreciate Guusto's Recognition Tracking capabilities for providing transparency and accountability. They highlight the ability to track sent and received rewards, which helps in performance reviews and planning future initiatives. Users report that this capability allows them to see their progress and feel motivated by their achievements. They also mention the importance of having a record of recognitions for both employees and managers. Of the 125 Guusto users who gave detailed accounts of their use of Recognition Tracking, 81% rated this feature as important or highly important.


Peer-to-Peer recognition

Reviewers find Guusto's Peer-to-Peer Recognition capabilities valuable for fostering a positive work environment. They appreciate the ability to publicly recognize colleagues and build a supportive team culture. Users report that this capability boosts morale and encourages collaboration. They highlight the ease of sending and receiving recognitions and the positive impact on employee engagement and motivation. Some users mention that it is not as frequently used as manager-to-employee recognition but still find it beneficial. Of the 138 Guusto users who gave detailed accounts of their use of Peer-to-Peer Recognition, 78% rated this feature as important or highly important.


All Guusto features

Features rating:

Activity dashboard
AI/Machine learning
Alerts/Notifications
API
Awards management
Budget control
Chat/Messaging
Commenting/Notes
Customer activity tracking
Customer history
Customer profiles
Customizable branding
Customizable dashboard
Customizable reports
Customizable templates
Gamification
Gift card management
Goal management
Leaderboards
Loyalty cards
Loyalty program
Member portal
Mobile access
Multi-Language
Nominations
Performance metrics
Referral tracking
Reminders
Reporting/Analytics
Rewards management
Single sign on
Social recognition
Third-Party integrations
Workflow automation

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Starting from

29

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Guusto pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Lite

150

Per month

Features included:

  • Send Rewards (Email, SMS)
  • Offline Print and QR Codes
  • 100+ Merchant Options
  • Mobile App
  • Multiple Languages
  • Automate Milestones and Birthdays
  • Bulk Rewards
  • Schedule Rewards
  • Prepaid Mastercard
  • Cancel Unclaimed Rewards
  • Automate Claim Periods
  • Custom Branding
  • Reports and Analytics
  • Non-Monetary Recognition

Essential

4.8

/user

Per month

Features included:

  • Up to 5 workspaces
  • HRIS integrations
  • Real-Time Social Feeds
  • Leaderboards
  • Automate Random Draws
  • Route to Manager for Delivery
  • Charity Donation
  • Manager Insights - Direct
  • Amazon Gift Cards

Premium

6

/user

Per month

Features included:

  • Single sign-on (SSO)
  • Unlimited Workspaces
  • Microsoft Teams Integration
  • Sharepoint Integration
  • TV / Kiosk Display
  • Global Rewards
  • Custom Reports
  • Dedicated Account Manager
  • Outlook Integration
  • Budget Automation
  • Approvals
  • Manager Insights - Indirect
  • Custom Data Fields
  • Custom Rewards
  • Swag Program
  • Custom Report Automation
  • Enhanced Budget Controls
  • API

User opinions about Guusto price and value

Value for money rating:

To see what individual users think of Guusto's price and value, check out the review snippets below.

“I love that they receive a text message when they are sent a gift card (due to our workday integration) and I also love that we can print out a QR code so that they can redeem that way versus having to check their email.”
HM

HAYLEY M.

Manager, Supply Chain Employee Enablement

“With our previous digital gift card vendor, we could send gifts in pounds, euros, etc. and it would show that amount on the front end prior to sending (e.g. if I was sending a $100 value GC in pounds, it would charge me $75 USD and convert the funds before I hit send.).”
HM

HAYLEY M.

Manager, Supply Chain Employee Enablement

Guusto integrations (21)

Integrations rated by users

We looked at 3,789 user reviews to identify which products are mentioned as Guusto integrations and how users feel about them.

Integration rating: 4.7 (14)

Much needed, as we use Teams for our meetings.

AC

Avery C.

Founder

Slack logo
Slack

Integration rating: 5.0 (4)

Dev Tech Team Comms and Quick Chat responses

JR

Jenis R.

IT Admin

Axonify logo
Axonify

Integration rating: 5.0 (1)

This allows us to automate our training rewards program. This has taken a lot of manual work/time off of my team's plate.

HM

HAYLEY M.

Manager, Supply Chain Employee Enablement

Integration rating: 4.0 (1)

Highly important for file storage

Verified reviewer profile picture

Beatrice K.

Marketing Specialist

Carepatron logo
Carepatron

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

It could help to create a reward program to motivate good workers

Verified reviewer profile picture

Cesar N.

Chef

Guusto customer support

What do users say about Guusto customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Guusto customer support.

Widespread user sentiment highlights Guusto's customer support as fast, responsive, and consistently helpful when issues arise.

A significant portion of users mention support is easy to contact, with prompt replies via email and quick resolution of problems.

Multiple users appreciate the professionalism and dedication of the support team, noting they stay engaged until issues are fully resolved.

A fair number of users value the support team's guidance for onboarding, technical questions, and navigating the platform.

Support options

Email/help desk
Chat
Knowledge base
Faqs/forum

Training options

Webinars
Videos
Documentation
Live online

To see what individual users say about Guusto's customer support, check out the review snippets below.

“I had a very good experience, customer service was very helpful, and resolved my issue rapidly and completely, and stayed with me the entire process until everything was resolved.”

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Cindy G.

Licensed Hearing Instrument Specialist

“I especially appreciate the customer support team at Guusto, as they are very responsive and helpful whenever I have questions or encounter issues.”

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Che Y.

National Talent Acquisition Specialist

Guusto FAQs

Q. Who are the typical users of Guusto?

Guusto has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers

These products have better value for money


Q. What is Guusto used for?

Guusto is an employee recognition and rewards solution built for organizations with frontline, deskless, and distributed workforces, the industries where most recognition platforms fall flat. With 5,000+ five-star reviews, recognition as a G2 Top 50 HR Product, and Capterra Best Value & Best Ease of Use wins, Guusto scales naturally, reaches people others can't, and drives adoption long after launch without creating more admin for HR. Simple and Scalable: Start Where You Are, Grow When You're Ready Most vendors charge for your entire workforce on day one, whether people give recognition or not. Guusto works differently. You pay for the employees who are actually sending recognition, and far less to include everyone else. Unclaimed rewards are credited back, with savings that can fully offset the cost of the program. Start with any core recognition or incentive program and scale when you're ready, with no big upfront rollout required. Reach People Others Can't Most recognition platforms are built around email, which leaves out much of the workforce. Guusto delivers recognition to frontline, contingent, and offline workers without requiring email, an app, or contact details upfront. Reach employees via SMS, push notifications, QR codes, printed cards, intranet, TV displays, or integrations with existing frontline communication tools. When no contact information is on file, recognition routes to a manager for in-person handoff, so it reaches the people actually doing the work. Drive Adoption Without the Admin If a recognition program fails, it's often because participation drops after the excitement of the launch. Guusto is designed to drive sustained participation. AI recognition scores help employees get better at recognition, while proactive nudges suggest people who are due for it. Manager insights and first-line approval workflows help leaders act without a central admin. Automated milestones ensure anniversaries, birthdays, and key moments are never missed, so the program stays alive without creating more work. Programs We Power: - Milestones, Anniversaries, and Birthdays: Automated recognition for every personal achievement, so no moment is missed. - Manager-Led Recognition, Shoutouts, Nominations, and Peer-to-Peer: Equip leaders to recognize core values in real time, and build a culture of appreciation with company-wide shoutouts and visible social praise. - Performance and Incentive Awards: Reward high performance and incentivize key behaviors like safety streaks, attendance, learning milestones, and KPIs. Flexible Rewards People Actually Want Guusto rewards can be redeemed for hundreds of gift cards from around the world, branded company swag, charity donations, and custom rewards, giving every employee a choice they value. Connects With the Systems You Already Use Guusto integrates with the HRIS platforms your team runs on, including Dayforce, UKG, Paycor, ADP, BambooHR, Workday, and 50+ more, so employee data, anniversaries, and milestones sync automatically. It also connects with Slack, Microsoft Outlook, and Microsoft Teams, and an open API supports custom integrations with any platform in your stack. Guusto is SOC 2 compliant, keeping employee data secure. Award-Winning Support, Every Step of the Way Guusto backs every implementation with Stevie Award-winning customer support, whether you're launching a new program or scaling an existing one, to help you get it right and keep it running. The result is a single system that brings every recognition program together and reaches every employee, wherever and however they work.


Q. Does Guusto support mobile devices?

Guusto supports the following devices:
iPhone, iPad, Android


Q. What level of support does Guusto offer?

Guusto offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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