Guusto Pricing, Features, Reviews & Comparison of Alternatives

Guusto

Real-Time Employee Recognition Platform

4.92/5 (50 reviews)

Guusto overview

What is Guusto?

Simple. Impactful. Free.

Guusto enables firms to run impactful recognition programs, and make employee appreciation a culture. Our mission is to empower HR leaders with the tools they need to recognize their people consistently and in real-time, as well as run modern milestones and service awards programs.

A great way to keep employees engaged in recognition is to run a peer-to-peer recognition program using Guusto's Nomination Box. This allows your people to recognize and celebrate their colleague’s contributions, and compete on a Nominations Leaderboard (which can be used by management for rewards). As the administrator, you can also display a Recent Activity Feed on a TV, so members can view their as well as other team member's Gifts and Nominations.

We understand that recognition isn't easy, and investing in expensive software doesn't always show that expected ROI. That's why Guusto does not bind you to a contract, charge any setup or service fees, and we do not mark up any rewards- instead we charge the merchants (so every $ you spend, actually makes it to your employees).
guusto.com

Pricing

Starting from
$3/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Guusto screenshot: Guusto buying gifts screenshotGuusto - Digital Gifting Platform - Explainer VideoGuusto screenshot: Guusto managing gifts screenshotGuusto screenshot: Guusto account fundsGuusto screenshot: Guusto gift preview

Guusto reviews

Excellent
46

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.9
  4.9
Anonymous

No more plastic cards, gifts are redeemable at any partner venue

Used occasionally for 2+ years
Reviewed 2019-10-01
Review Source: Capterra

Pros
My company uses Guusto to recognize employees for their great performance. It's really to receive little gift cards whenever I go the extra mile and deliver results. It makes me feel like the effort is appreciated. And I love that Guusto gifts provide flexibility and I get to choose where to redeem it! So much better than plastic cards!

Cons
Would be nice if it was available outside US and Canada as well. :)

Response from Guusto


Thank you for taking the time to share a review! We're glad to hear you're liking your company's Guusto program as a gift recipient. We recently added Prepaid Mastercards as a redemption option, which can be used in 160+ countries! Have your program administrator reach out to our customer success team so we can help them get it added to your company's program. Muucho Guusto :)

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Steve Lovig

Incredible Service - Very easy for Users and for Admins

Used daily for 6-12 months
Reviewed 2019-09-20
Review Source: Capterra

Instant Employee Recognition is the business problem, and Guusto has been a great tool for helping HOMESTAR Financial Corporation meet that need. It is simple enough to use; both managers and employees seem happy with how we're using it (went 'live' July 3rd of this yr). The Customer Support from CSR and his Team is INCREDIBLE! I sent a question about an issue yesterday - within 24 hours, their Tech-Design team had created a whole new solution, including adding two new feature 'buttons.'

Pros
Low cost and ease of set-up was great for getting started. And any time I have an issue or a "how can I do so-and-so...?" whatever question, I get a response and usually a solution within 30 minutes. A few times they've had to do an overnight 'update' to put in a "fix" but the next day, things have worked better.

Cons
there's limited flexibility with naming conventions, and that's a small thing (and I'm told they're looking into that). Reporting is OK, since you can dump lots of data into Excel, but it would be cool if I could choose the specific data I needed and not get "everything" at once.

Response from Guusto


Hi Steve, thank you for taking the time to write us a review. Our goal is to empower firms with affordable real-time solutions for recognizing your people, and we're so glad it's working!

We love hearing suggestions from customers that help us make the platform even better! I've passed your feedback along to our product team, and they are working to integrate some solutions.

Muucho Guusto :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dawn Roe Millard

Guusto makes on-the-spot recognition easy!

Used daily for less than 6 months
Reviewed 2019-12-20
Review Source: Capterra

Pros
This enables our managers to recognize people on the spot with gifts that they want. We can track and see the awards being made. Roll out was painless. Once you understand how it works, it is very easy to use as a manager awarding gifts. Empowers managers to add more funds to their accounts if they wish to do so.

Cons
The reporting capability could be improved to make it easier for us to take a standard report and share it across the leadership/management team. There are reports available and a dashboard with metrics, but I want to see common themes and statements. Or, would be nice to publish it to the whole organization so that they don't have to log in to see everyone's Guusto awards.

Response from Guusto


Hi Dawn, thank you so much for leaving us a review! It's great to hear that Guusto has made real-time recognition easy and impactful for you. We're so glad onboarding was a breeze :) As for the reporting feature, you can always export the Gift Report into an excel file that you can share with your team! Feel free to contact our support team and they'd be happy to help you find these reports. Muucho Guusto!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lydia Tay

Using Guusto for Employee Recognition

Used daily for 2+ years
Reviewed 2019-10-02
Review Source: Capterra

We implemented Guusto to enable us to recognize our employees when they go "above and beyond". We do send giftcards through Guusto as prizes for these recognition activities. We've enjoyed using the Guusto platform.

Pros
Guusto has been improving continuously since we started using it. We've really appreciated that the team is focused on optimizing the platform from a user and administrator standpoint and there have been so many small tweaks that have helped us (e.g. ability to update batches of records by uploading a new list, instead of making manual changes). The support we receive has been great. Our Account Manager (Skai) is extremely responsive and always gets back to me quickly if we're experiencing any challenges.

Cons
While new features are often in development, there's no regular update to hear about them. Sometimes, we literally stumble across them. We have our employees as one big team so that everyone can see all of the nominations. It might be nice to have a filter option so that users could choose to see nominations from their team / department / location. It is possible to do this as an administrator by downloading a list if you have user records configured accordingly. The platform is not optimized for use in Internet Explorer - although it is still functional.

Response from Guusto


Hi Lydia, Thank you kindly for the thoughtful feedback that gives us a valuable opportunity to improve and earn your 5th star! Glad to hear you appreciate our continuous efforts to improve the platform! We actually publish New Feature articles in our help centre, and based on your feedback, we'll add some notifications when new ones get written. Whenever possible, we always recommend using a modern web browser like Chrome, as Internet Explorer is not well supported by Microsoft anymore. Lastly, I'm happy to report that there is already a way to filter nominations by team/department/location. Reach out to our customer success team, as we're always happy to help customers get the most out of the product. Muucho Guusto :)

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Joyce Fung

Review

Used monthly for 6-12 months
Reviewed 2019-10-18
Review Source: Capterra

Overall, it was good but still trying to push for change in culture and as well as keeping up with administrative tasks (i.e. updating teams etc)

Pros
* the user interface is easy for employees to use. * Quick access * Flexibility in gift cards

Cons
* Requires more customization for organization * No ability to add an attachment (i.e. Form) * ability to integrate with HRIS system (Workday)

Response from Guusto


Hi Joyce, thank you for leaving us a review. It's great to hear that you find Guusto easy to use, and that you have been able to take advantage of our variety of merchant options! In case you haven't seen it, we recently released a branding feature that allows you to customize the platform with your colours and logo - to get the look and feel of your company brand. Also, you can attach PDFs to any gift on the Delivery step. Finally, in order to keep Guusto a free platform, we provide a smart upload tool instead of HRIS integrations. We will be launching HRIS integrations as a premium feature in the new year- stay tuned for updates! Muucho Guusto :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Guusto pricing

Starting from
$3/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Guusto is available for free with limited benefits. The Premium plan starts at $3 per team member per month for additional features, and the Preferred plan comes with custom pricing options for companies with larger gifting budgets.

Guusto features

API
Activity Tracking
Customizable Reporting
Employee Database
Employee Management
Employee Self Service
Performance Management
Real Time Reporting
Reporting & Statistics

Activity Dashboard (375 other apps)
Applicant Tracking (285 other apps)
Automatic Notifications (355 other apps)
Customizable Branding (276 other apps)
Data Import/Export (264 other apps)
Employee Onboarding (224 other apps)
Employee Portal (233 other apps)
Recruitment Management (230 other apps)
Reminders (246 other apps)
Self Service Portal (256 other apps)
Third Party Integration (292 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Guusto

Key features of Guusto

  • Gift Card Management
  • Goals
  • Loyalty Cards
  • Manager-to-Peer Recognition
  • Member Portal
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Recognition Tracking
  • Rewards Catalog
  • Social Recognition
  • eCards
View All Features

Benefits

1) Instant Delivery- Send OR Schedule 1-1000 Gifts in seconds
2) Give your people what they value- Flexible Redemption options for 60,000+ partner merchant locations
3) No Markups, Activation or Shipping Fees- we charge merchants, so every $ you spend actually makes it to your employees (saves 40-50% vs online catalogs)
4) Cost Savings Tool- account credited back if gifts aren't claimed in period (can be set by sender, saves 15-20%)
5) Custom Branding- get the look and feel of your brand on Gifts and Nominations sent
6) Track Expenses easily- Get quick and easy access to gift spending and taxable benefits reports