Sudhanshu Tiwari - 2026 Pricing, Features, Reviews & Alternatives

Sudhanshu Tiwari is a cloud-based CRM built for Indian small and medium-sized service businesses with 1 to 15 salespeople who conduct sales primarily over phone calls and WhatsApp. The platform captures leads from WhatsApp, embeddable web forms, Meta (Facebook and Instagram) Ads, IndiaMART enquiries, and CSV imports into a single shared pipeline. A companion Android app logs every incoming and outgoing call against the correct lead by phone number and prompts for notes and a follow-up at the end of each call. Automated follow-up reminders are delivered across WhatsApp, Telegram, and email, with overdue leads remaining visible until actioned. A shared WhatsApp inbox, connected via the official WhatsApp Cloud API, stores all chats against the lead record rather than in a personal phone. Bulk WhatsApp broadcasts to segmented lists, with delivery and read tracking per lead, are also supported. Pricing is a flat team rate in INR, not per user, and a free-forever single-user plan with call tracking requires no credit card.

Sudhanshu Tiwari provides a visual drag-and-drop kanban pipeline with custom stages, shared across the team in real time. Lead ownership can be assigned manually or automatically, and managers access per-salesperson call logs, closure reports, lead source conversion rates, monthly volume trends, and team performance comparisons without requesting manual updates. A product and service catalogue stores offerings and prices for use by the platform's AI agents. An embeddable web form builder supports WordPress, Wix, Squarespace, and custom HTML, with submissions appearing in the pipeline instantly. Inbound webhooks and custom branding are available on Pro and higher plans.

The Max plan unlocks six AI agents: a lead qualifier, FAQ responder, follow-up agent, appointment booker, post-sale agent, and selector agent. The FAQ agent handles common WhatsApp questions around the clock and transfers conversations to a human when needed. The appointment booking agent checks availability against working hours and daily limits, assigns a team member, and books demo appointments directly within the WhatsApp chat. AI agents are trained on a configurable knowledge base, and a handoff API controls switching between AI and human handling. The Pro plan includes the FAQ AI agent capped at 50 responses per month. Target industries include coaching institutes, clinics, healthcare providers, agencies, real estate offices, and consulting and professional services firms.