Sutherland Agent Success - 2026 Pricing, Features, Reviews & Alternatives

Sutherland Agent Success is a cloud-based AI solution built for enterprise and global brand contact centers across financial services, banking, media, telecom, streaming, and technology verticals. The platform provides agents with a unified web interface that consolidates all interactions into a single workspace, integrating with omni-channel solutions, CRM platforms, and support applications. Built on Google Cloud and powered by Vertex AI and Agent Assist, it delivers real-time AI models for language understanding and speech recognition, alongside proprietary patented Augmentation technology and Generative AI capabilities.

Core functionality includes real-time next-best-action recommendations, GenAI-powered knowledge search and guided resolution, contextual information surfacing, automated call summarization, sentiment analysis, real-time translation, and intelligent response suggestions. Routine chat interactions can be fully automated or handed off to a virtual agent, reducing agent workload on repetitive tasks. The platform is available on both the Zendesk Marketplace and LivePerson Marketplace, supporting deployment within existing contact center technology stacks.

Sutherland Agent Success targets organizations seeking measurable improvements in agent productivity, reduced training time and costs, lower average handle time, and higher first-contact resolution rates. By delivering consistent AI-driven guidance at scale, the platform supports every agent in performing at the level of top performers, contributing to improved customer satisfaction across high-volume, complex contact center environments.