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TwelveLabs Logo

Cloud API video intelligence platform for enterprises

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TwelveLabs - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: September 2026

TwelveLabs overview

What is TwelveLabs?

TwelveLabs is a cloud-based video intelligence platform that provides developers and enterprises with REST APIs and Python SDKs for extracting structured meaning from video content. The platform indexes multimodal signals — visual, audio, speech, and text — within video files, enabling downstream tasks such as natural language search, automated summarization, chapter generation, and highlight extraction. Deployment is API-first, with infrastructure managed by TwelveLabs, allowing teams to integrate video understanding capabilities into existing applications without building or maintaining custom models.

TwelveLabs supports a range of industries including media and entertainment, sports analytics, security, education, and enterprise knowledge management. Core API surfaces include the Embed API for generating video embeddings compatible with vector databases, the Search API for semantic and exact-match queries across indexed video libraries, and the Generate API for producing text outputs such as summaries, titles, and open-ended answers grounded in video content. The platform handles long-form video natively, processing content at the multimodal level rather than relying on frame sampling or transcript-only pipelines. Configuration options include index-level settings for modality selection, enabling teams to tune indexing behavior to match specific retrieval or generation use cases.

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TwelveLabs's key features

Most critical features, based on insights from TwelveLabs users:

AI/Machine learning
Image classification

All TwelveLabs features

AI/Machine learning
Image classification

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TwelveLabs support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Documentation
Webinars
Videos
Live Online

TwelveLabs FAQs

Q. Who are the typical users of TwelveLabs?

TwelveLabs has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises

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Q. What level of support does TwelveLabs offer?

TwelveLabs offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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