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Brandwatch
The social suite of the future.
Last updated: March 2025
Table of Contents
Brandwatch - 2025 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2025
Starting from
No pricing info
Brandwatch’s pros and cons based on 236 verified reviews
To identify what users like and dislike about Brandwatch, our data scientists apply advanced modeling techniques to our proprietary reviews data. We've sorted the resulting list of pros and cons based on the percentage of users who expressed positive sentiment toward the given topic in their reviews.



Comprehensive social media management
89% of reviewers feel positive about Falcon's social media management capabilities. Users think it streamlines the approvals process, offers multi-account management, and provides a robust dashboard for organizing social media efforts. They appreciate features like scheduling posts, cross-posting, and social listening, which help in planning and executing campaigns efficiently. Reviewers also highlight the tool's ability to analyze large amounts of social media data quickly, aiding in data-driven decision-making.
Responsive customer support
77% of reviewers feel positive about Falcon's customer support. Reviewers appreciate the readily available support staff who offer great advice and follow up to ensure issues are resolved. They value the continual free training from personal account managers and the ease of accessing customer service through the help feature. Users also mention the personable and fast support team, which enhances their overall experience with the product.

See related user reviews
High Cost Concerns
59% of reviewers feel negative about Brandwatch's value for money/pricing. Some users say Brandwatch offers a lot of value for its price. They find the modular pricing makes it affordable for various needs. However, some users report that Brandwatch can be prohibitively expensive. They also mention hidden fees and non-standardized pricing as drawbacks.
Brandwatch's key features
Most critical features, based on insights from Brandwatch users:
All Brandwatch features
Features rating:
Brandwatch awards
Brandwatch alternatives
Brandwatch pricing
Value for money rating:
Starting from
No pricing info
Brandwatch integrations (18)
Integrations rated by users
We looked through 236 user reviews, to identify which products are mentioned as Brandwatch integrations, and what is the users perception.
“Without Instgagram integration there's no point in using a service like this.”
Jeb Brilliant
Project Manager
“Without Facebook integration there's no point in using a service like this.”
Jeb Brilliant
Project Manager
“This was new to us integrating WhatsApp with Brandwatch and it's been amazing.”
Jeb Brilliant
Project Manager
Other top integrations
Brandwatch support options
Typical customers
Platforms supported
Support options
Training options
Brandwatch reviews
Overall rating
4.2
/5
236
Positive reviews
85
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.61/10
102
98
29
4
3
Brandwatch FAQs
Brandwatch has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Brandwatch?
Brandwatch has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations
Q. What languages does Brandwatch support?
Brandwatch supports the following languages:
Spanish, Portuguese, English, Danish, French, Polish, Finnish, Japanese, Turkish, Norwegian (Bokmal), Dutch, Czech, Chinese (Simplified), Swedish, Arabic, German, Russian, Indonesian, Chinese (Traditional), Italian
Q. Does Brandwatch offer an API?
Yes, Brandwatch has an API available for use.
Q. What other apps does Brandwatch integrate with?
Brandwatch integrates with the following applications:
Khoros Marketing, QBank, Hootsuite
Q. What level of support does Brandwatch offer?
Brandwatch offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support