Vivant - 2026 Pricing, Features, Reviews & Alternatives

Vivant is a managed business connectivity platform that provides internet, phone, and network infrastructure services to multi-location organizations nationwide. The solution centralizes telecommunications functions under a single vendor, unifying connectivity, voice, and security services within a cohesive support framework. It is intended for sectors where operational continuity is essential, including restaurants, healthcare facilities, auto dealerships, professional offices, and home service contractors. The platform addresses the risks and inefficiencies associated with maintaining multiple service providers by streamlining vendor management and minimizing potential disruptions to revenue-critical systems.

Redundancy architecture and automatic failover underpin the platform’s core functionality. The SmartNETWORKS design applies consistent firewall configurations, security policies, and network devices across all sites to remove single points of failure. Internet connections are sourced from various networks, such as broadband, dedicated fiber, cellular wireless, and point-to-point circuits, with provider selection optimized for each location. When primary connectivity is lost, the system shifts traffic to backup links within seconds, sustaining point-of-sale operations, payment processing, and voice communications. The cloud-based voice solution delivers mobile application support, web client access, and comprehensive call analytics. A dedicated security layer encompasses managed firewall services, proactive vulnerability management, and compliance monitoring. Additional capabilities include software-defined wide area networking, artificial intelligence–enabled receptionist services, automated call deflection during outages, cloud video surveillance, and guest WiFi marketing for hospitality environments. The offering is structured into three service levels: Starter, Business Critical, and Mission Critical, each providing incrementally advanced connectivity and support features.

Vivant manages all aspects of deployment and maintenance through proactive monitoring by an internal team of over one hundred telecommunications specialists. Live support is available around the clock without automated call menus or extended hold times, with technicians able to troubleshoot remotely or dispatch field personnel as needed. Number porting is included without additional charges, and existing voice hardware can be reprogrammed for compatibility. Fax-to-email conversion services and traditional fax adapter support are available for organizations requiring document transmission. Installation typically completes within one to two weeks for single sites, while coordinated rollouts for multiple locations follow phased schedules to prevent service interruptions.

A centralized management interface delivers unified visibility and control over connectivity, voice services, and security policies across all locations. Third-party integrations enable seamless connection to business applications for workflow automation. Consistent equipment standards and standardized configurations support rapid expansion and maintain service levels as organizations grow. The unified approach reduces administrative overhead and ensures continuous operation of revenue-critical infrastructure.