ZAP - Zéro Appel Perdu - 2026 Pricing, Features, Reviews & Alternatives

ZAP - Zéro Appel Perdu is a cloud-based and web-based call management solution designed to ensure no inbound call goes unanswered. It captures missed calls in real time, logs them, and triggers automatic callback scheduling workflows so businesses can re-engage callers who did not reach a live agent. The platform integrates with existing telephony systems and supports structured callback queues with prioritization controls, making it applicable across retail, services, healthcare, and insurance sectors, and scalable from small businesses to large enterprises with high inbound call volumes.

Core functionality centers on missed call detection and logging, real-time alerts, and callback queue management. Agents work through prioritized callback lists generated automatically from missed call data, reducing idle time and ensuring systematic follow-up. Reporting and tracking tools provide visibility into missed call volume, callback outcomes, and overall call recovery performance, giving operations and customer service teams the data needed to assess agent capacity and call handling efficiency.

ZAP - Zéro Appel Perdu addresses a direct revenue and service gap: inbound calls that go unanswered represent lost sales opportunities and unresolved customer needs. By automating the detection-to-callback pipeline, the platform reduces reliance on manual tracking and ad hoc follow-up, supporting consistent response rates across high-volume call environments in customer service and sales contexts.