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OpenText ZENworks Service Desk
Cloud-based service desk platform
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OpenText ZENworks Service Desk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: December 2025
OpenText ZENworks Service Desk overview
What is OpenText ZENworks Service Desk?
ZENworks Service Desk is a comprehensive IT service management solution that streamlines and automates IT service operations. It is designed to help IT organizations deliver high-quality services to their users while reducing the overall cost of service delivery. With ZENworks Service Desk, users can easily submit and track their service requests, while IT teams can manage and prioritize incidents, problems, and changes.
This software is built on an ITIL framework and provides a range of ITIL-aligned processes, including incident management, problem management, change management, and service level management. It also offers features such as knowledge management, asset management, and reporting and analytics, which help IT teams to improve service quality and efficiency.
OpenText ZENworks Service Desk’s user interface
OpenText ZENworks Service Desk reviews
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OpenText ZENworks Service Desk's key features
Most critical features, based on insights from OpenText ZENworks Service Desk users:
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OpenText ZENworks Service Desk alternatives
OpenText ZENworks Service Desk
Starting from
No pricing info
Freshservice
Starting from
19
/user
Per month
JIRA Service Management
Starting from
20
/user
Per month
ilert
Starting from
19
/user
Per month
OpenText ZENworks Service Desk support options
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