We use cookies to deliver the best possible experience on our website. By accessing our website, you agree to our Privacy Policy and General User Terms.
Close
We use cookies to deliver the best possible experience on our website. By accessing our website, you agree to our Privacy Policy and General User Terms.
GetApp logo
GetApp logo
BrowseJoin
Learn why GetApp is free

Service Desk Software

Best Comparison List of Vendor Applications & Tools
All appsReviewsGuide
Filter byclear all
Pricing models
Free
Free Trial
One Time License
Subscription
Devices supported
Mac
iPad
Android
Linux
Web-based
See full list
Organization types
Non Profit
Large Enterprises
Public Administrations
Freelancers
Mid Size Business
See full list
Geographies served
Australia
China
Europe
Germany
India
See full list
Customer rating
& up
& up
& up
Integrated with
QuickBooks Online
Office 365
QuickBooks
Microsoft Outlook
Google Calendar
See full list
Integrated with
2Checkout
3CLogic
3dcart
8x8 Virtual Office
9 Spokes
Abacus
Accelo
Act-On
ActiveCampaign
Agent.ai
Agile CRM
Aha!
Aircall
Airtable
Akita
Alooma
amoCRM
APIANT
Asana
AskNicely
Asterisk
Atlassian Confluence
Authorize.net
Automate.io
Autotask
Avaza
AWeber
Azuqua
Beekeeper
Benchmark Email
BigCommerce
BIME
Bitium
Bitrix24
Bloomfire
Box
Braintree
Bugsnag
CA Flowdock
Calendly
Campaign Monitor
Capsule
Chargebee
Chargify
Cisco WebEx
ClickDesk
Cloud Elements
CloudHub
Constant Contact
Copper
CozTel
CS-Cart
Cyfe
DataHero
Dell Boomi
DocuSign
Domo
Dropbox
Drupal
EduBrite
Egnyte
Emma
Evernote
Evolve IP Phone System
EZ Texting
Facebook
Five9
Formstack
FreshBooks
Freshdesk
G Suite
GamEffective
Genesys
GetResponse
GitHub
Glip
Gmail
Google Analytics
Google Calendar
Google Contacts
Google Docs
Google Drive
GoToMeeting
Grow
HappyFox Chat
Harvest
Help Scout
Highrise CRM
HipChat
Hootsuite
HubSpot CRM
HubSpot Marketing
Hubstaff
IBM Connections
Igloo Software
Infusionsoft
Insightly
Instabug
Instagram
Instapage
Intercom
Jira Service Desk
JIRA Software
Jive
Joomla
JotForm
Kaseya VSA
KashFlow
Kayako
KiSSFLOW
Kixie
Klaviyo
Klipfolio
KOOKOO CloudAgent
LeadDoubler
LinkedIn
LiveChat
LiveOps
Livestorm
LogMeIn Rescue
Magento
Mailchimp
Mailigen
Mailjet
Metric.ai
Microsoft Azure
Microsoft Dynamics CRM
Microsoft Excel
Microsoft OneDrive
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Microsoft Word
miniOrange
Mixpanel
Mobility Portal Server
MyFeelBack
Nagios XI
Nimble
Notion
Nutshell CRM
Office 365
Okta
Olark live chat
OneLogin
Onna
OpenCart
Opsgenie
Oracle Eloqua
PagerDuty
PandaDoc
Panoply
PayPal
PieSync
Pipedrive
Pivotal Tracker
Podio
PrestaShop
ProntoForms
Quick Base
QuickBooks
QuickBooks Online
Raygun
Redmine
RingCentral
Sage 50cloud
Sage Accounting
Salesforce App Cloud
Salesforce Sales Cloud
Salesmachine
SALESmanago Marketing Automation
SAP Business One
SAP Litmos
SendinBlue
ServiceNow
SharePoint
SharpSpring
ShipStation
Shopify
Sigstr
Skype
Skype for Business
Slack
Smartlook
Smartsheet
SolarWinds Service Desk
SpiraPlan
SpiraTeam
Squarespace
Stride
Stripe
SugarCRM
SuperReceptionist
SuperSaaS
SurveyMonkey
Survicate
Talkdesk
talkspirit
Teamleader
TeamViewer
Teamwork Projects
Time Doctor
TimeCamp
TMetric
Toggl
Tray.io
Trello
Twilio Communications Cloud
Twitter
Userlike
Usermind
UserVoice
VICIdial
Vivocha
Vocalcom
Volusion
Weebly
Wix
WooCommerce
Wordpress
Workato
WorkflowMax
WorkOtter
Workplace by Facebook
Wrike
Wunderlist
X-Cart
XCALLY
Xero
Ximble
Yammer
Zapier
Zen Cart
Zendesk
Zendesk Sell
Zingtree
Zoho Books
Zoho CRM
Zoho SalesIQ
Features
API
Email Integration
Third Party Integration
Active Directory Integration
Activity Dashboard
See full list

Related categories

IT ManagementCustomer Service & SupportCollaboration


Page last modified

Here's our list of apps for Service Desk software. Filters help you narrow down the results to find exactly what you’re looking for.

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+

Personalize your search in 2 clicks

Select your company sizeSelect your industry type

Personalize your search in a few taps

Just me
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Accounting
Construction
Design
Education Management
Health, Wellness and Fitness
Human Resources
Insurance
Internet
Management Consulting
Marketing and Advertising
Nonprofit Organization Management
Real Estate
Retail
Staffing and Recruiting
Telecommunications
23 apps
Sort by
Highest Rated
Sponsored
About sorting methods
Highest Rated
Sponsored
About sorting methods

Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk
Visit WebsiteAdd to compareCompareRemove app

Vision Helpdesk

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more. Read more about Vision Helpdesk
Visit WebsiteCompare

Jira Service Desk   

227
Simple service desk built on Jira
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
Visit WebsiteAdd to compareCompareRemove app

Jira Service Desk

227
Simple service desk built on Jira
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
Visit WebsiteCompare

Alloy Navigator   

38
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Visit WebsiteAdd to compareCompareRemove app

Alloy Navigator

38
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Visit WebsiteCompare

LiveAgent   

694
Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent
Visit WebsiteAdd to compareCompareRemove app

LiveAgent

694
Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Read more about LiveAgent
Visit WebsiteCompare

Bitrix24   

374
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE service desk (helpdesk) solution. Used by 5 million companies. Cloud, mobile, open source editions. Read more about Bitrix24
Visit WebsiteAdd to compareCompareRemove app

Bitrix24

374
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 FREE service desk (helpdesk) solution. Used by 5 million companies. Cloud, mobile, open source editions. Read more about Bitrix24
Visit WebsiteCompare

Mint Service Desk   

2
IT service desk and asset management solution
Mint Service Desk is a cloud-based IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors. Read more about Mint Service Desk
Visit WebsiteAdd to compareCompareRemove app

Mint Service Desk

2
IT service desk and asset management solution
Mint Service Desk is a cloud-based IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors. Read more about Mint Service Desk
Visit WebsiteCompare

SysAid   

161
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
Visit WebsiteAdd to compareCompareRemove app

SysAid

161
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
Visit WebsiteCompare

ManageEngine ServiceDesk Plus   

132
Cloud IT Help Desk Software
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. Read more about ManageEngine ServiceDesk Plus
Visit WebsiteAdd to compareCompareRemove app

ManageEngine ServiceDesk Plus

132
Cloud IT Help Desk Software
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. Read more about ManageEngine ServiceDesk Plus
Visit WebsiteCompare

Zendesk  

2,187
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Learn moreAdd to compareCompareRemove app

Zendesk

2,187
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Learn moreCompare

SolarWinds Service Desk  

477
IT Service Desk & Asset Management Software
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk
Learn moreAdd to compareCompareRemove app

SolarWinds Service Desk

477
IT Service Desk & Asset Management Software
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk
Learn moreCompare

Freshservice  

363
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice
Learn moreAdd to compareCompareRemove app

Freshservice

363
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice
Learn moreCompare

Vivantio Pro  

161
Flexible, Trusted, Reliable Service Desk Software
Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio Pro
Learn moreAdd to compareCompareRemove app

Vivantio Pro

161
Flexible, Trusted, Reliable Service Desk Software
Vivantio is flexible, reliable, trusted service management software. From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. Read more about Vivantio Pro
Learn moreCompare

NetHelpDesk  

32
ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
Learn moreAdd to compareCompareRemove app

NetHelpDesk

32
ITIL aligned service desk software
NetHelpDesk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Read more about NetHelpDesk
Learn moreCompare

ChangeGear Service Desk  

46
Cloud based solution to track & control IT services
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing. Read more about ChangeGear Service Desk
Learn moreAdd to compareCompareRemove app

ChangeGear Service Desk

46
Cloud based solution to track & control IT services
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing. Read more about ChangeGear Service Desk
Learn moreCompare

Knowledge Center  

13
Knowledge Management Platform for Customer Service
Unymira's Knowledge Center is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more. Read more about Knowledge Center
Learn moreAdd to compareCompareRemove app

Knowledge Center

13
Knowledge Management Platform for Customer Service
Unymira's Knowledge Center is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more. Read more about Knowledge Center
Learn moreCompare

Canfigure  

12
Modular ITSM and ITAM solution based on ITIL principles
Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available. Read more about Canfigure
Learn moreAdd to compareCompareRemove app

Canfigure

12
Modular ITSM and ITAM solution based on ITIL principles
Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available. Read more about Canfigure
Learn moreCompare

Computicate PSA  

6
Integrated business management and PSA solution
Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, quoting, client management, inventory tracking, recurring billing, and more. Read more about Computicate PSA
Learn moreAdd to compareCompareRemove app

Computicate PSA

6
Integrated business management and PSA solution
Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed service providers (MSPs). The mobile-responsive platform offers tools for ticketing, time tracking, quoting, client management, inventory tracking, recurring billing, and more. Read more about Computicate PSA
Learn moreCompare

IncidentMonitor  

6
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
Learn moreAdd to compareCompareRemove app

IncidentMonitor

6
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
Learn moreCompare

Spiceworks  

456
Server monitoring software
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!… Read more about Spiceworks
Learn moreAdd to compareCompareRemove app

Spiceworks

456
Server monitoring software
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!… Read more about Spiceworks
Learn moreCompare

AzureDesk  

47
Help desk software for SMBs
AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost. Read more about AzureDesk
Learn moreAdd to compareCompareRemove app

AzureDesk

47
Help desk software for SMBs
AzureDesk - Only helpdesk software with 5$ per agent with all the "must have" features of enterprise class systems offered to all businesses at minimal cost. Read more about AzureDesk
Learn moreCompare

Wix Answers  

18
Online help desk & customer support software built by Wix
Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more. Read more about Wix Answers
Learn moreAdd to compareCompareRemove app

Wix Answers

18
Online help desk & customer support software built by Wix
Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more. Read more about Wix Answers
Learn moreCompare

Re:amaze  

9
Support, engage, and convert customers on a single platform.
Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing. Read more about Re:amaze Features Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android
Learn moreAdd to compareCompareRemove app

Re:amaze

9
Support, engage, and convert customers on a single platform.
Re:amaze is a web based helpdesk platform to help businesses communicate with customers at scale. With multi-channel support for all of your conversational channels like chat, email, social media, and mobile. Re:amaze helps your entire team stay in sync with customers in a shared team inbox so no conversations go missing. Read more about Re:amaze Features Email, Facebook, Messenger, Twitter support - Chat - Public Help Sites and FAQ - Multi-brand management - CRM - Team collaboration and staff notes - Customer satisfaction surveys - Roles and permissions - Tagging and customer attributes - Automated workflows - Customizable email templates - Automatic collision detection - Customizable notifications, tags, and filters - Response templates - Conversation permalinks - Autoresponders - Volume, response time, and staff reports - JavaScript integrations - API access - Mobile apps for iOS and Android
Learn moreCompare

Akio  

0
Multi-channel customer interaction management platform
Akio.CX is unified multi-channel customer interaction tool designed to facilitate web, voice, written & mobile exchanges between customers & customer service teams. Read more about Akio
Learn moreAdd to compareCompareRemove app

Akio

0
Multi-channel customer interaction management platform
Akio.CX is unified multi-channel customer interaction tool designed to facilitate web, voice, written & mobile exchanges between customers & customer service teams. Read more about Akio
Learn moreCompare
Service Desk Software Buyers Guide

Service Desk Software Comparison

Use GetApp to find the best Service Desk software and services for your needs. Our intuitive directory allows you to make an easy online Service Desk software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android), pricing (including Free and Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.

Clear all filters
Filter by
Pricing models
Devices supported
Organization types
Geographies served
Customer rating
Integrated with
Features
Compare now
Remove all