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Help Desk
Sugarcrm

Help Desk Software

Last updated: April 2026

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16 software options

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Zendesk Suite

4.4

(4K)

2.2K

1.3K

319

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI powered customer service across all channels

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Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Freshservice

4.5

(689)

416

234

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization.

Freshdesk

4.5

(3.4K)

1.1K

164

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Online helpdesk system and customer service software

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Freshdesk helps businesses offer stellar customer service by combining omnichannel ticket management with helpdesk automations, SLA management, and robust reporting.

Vision Helpdesk

4.6

(48)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more..

FocalScope

5.0

(28)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Call center management software

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FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.

Cayzu

5.0

(30)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud Based Ticket Management & Help Desk Software

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Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base.

Dialshree

4.7

(74)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center solution

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DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

LiveAgent

4.7

(1.7K)

1.2K

452

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.

Start with a 1 month free trial, no credit card required.

LiveChat

4.6

(1.7K)

1.2K

429

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based live chat for customer support and sales teams

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Fully functional customer service platform with help desk, ticketing system and live chat software. Designed for engaging and supporting online visitors!

HappyFox Help Desk

4.6

(92)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Helpdesk, customer support software

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HappyFox is a practical help desk solution to manage requests from multiple channels, with a ticket system, self-service knowledge base, & community forums.

Sagicc

4.4

(19)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

An intelligent customer service experience.

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Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

Daktela

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Call Centre Software for all Business

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Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

NiCE CXone

4.2

(581)

272

206

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based contact center software

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For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Bitrix24

4.2

(987)

456

352

120

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

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Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks & mobile messengers.

Kayako

4.0

(176)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled unified customer service platform

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Kayako - Help Desk and Ticketing Software made personal and simple with a unified customer service platform that helps you build closer relationships.

SOGEDES.X

(0)

Cloud-based omnichannel call and contact center solution

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SOGEDES.X is an omnichannel cloud solution for inbound, outbound, and blended contact centers. The solution enables companies to inspire customers across channels and to manage customer relationships easily and effectively.

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