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Daktela
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call Centre Software for all Business
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Daktela - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Daktela overview
What is Daktela?
Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.
Omni-Channel
We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.
Open platform with API
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.
Customer's communication history
Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.
Realtime reporting and statistics
As standard we provide unified reporting across all communication channels with a range of frequently used reports made available.
Cloud and dedicated solution
Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment.
Technical support
High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers.
International numbers
We offer international inbound phone numbers from more than sixty countries including toll-free numbers.
SIM hosting
Unique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre.
SMS connector
Hosting of SIM cards in our data centre You can call or send SMS messages via your SIM card.
Number filtering
We can clean your phone number database removing bad or invalid numbers, keeping your data clean.
Daktela mobile
Integrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.
Daktela’s user interface
Daktela reviews
Overall rating
4.3
/5
3
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
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Daktela's key features
Most critical features, based on insights from Daktela users:
All Daktela features
Features rating:
Daktela alternatives
Daktela
Starting from
15
/user
Per month
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Zendesk Suite
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Daktela pricing
Pricing plans
Pricing details:
User opinions about Daktela price and value
Value for money rating:
Daktela integrations (16)
Integrations rated by users
We looked at 3 user reviews to identify which products are mentioned as Daktela integrations and how users feel about them.
Integration rating: 3.0 (2)
Daktela support options
Typical customers
Platforms supported
Support options
Training options