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Sagicc Logo

An intelligent customer service experience.

Table of Contents

Sagicc - 2025 Pricing, Features, Reviews & Alternatives

What is Sagicc?

Sagicc is the omnichannel CX software that helps companies with the challenge of serving multitudes of customers well and in a timely manner.

How do we do it?

1. Omnichannel

Take control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, chats on websites and mobile apps, forms and video calls).

2. Automations with AI

Combine the power of AI with tools designed to improve interactions with your customers. Implement our chatbots and voicebots with artificial intelligence to complement your service process and generate automated experiences through multiple channels (Sagicc Bot Builder, Business Rules, Bulk messaging and Customer Segmentation).

Easy integration with your company’s CRM, ERP, and other information systems

3. Supervision and data analysis

Supervise your team in real time and you will also have a dashboard with statistics on the work and performance of each user.

Our cloud platform collects data and measurements that allow companies to constantly improve their management.

Benefits of using Sagicc

With Sagicc you can:

- Process business opportunities
- Respond to your customers' concerns on time from the channel of their choice
- AI integrations
- Management of PQRS
- Effective bulk messaging for your campaigns
- Prospecting of all products
- Conduct surveys
- Optimize management times with automations
- Implement module for BOT creation
- Predictive and progressive dialing
- Have traceability of all customers
- Easy integration of CRM - ERP - Power BI or any data management.
- 100% personalized attention  


Advantages of having Sagicc in your company

- More satisfaction of your customers for responding to their requests on time
- More Productivity of your agents or advisors
- Save time and money
- Increase profitability in your campaigns
- Increase process optimization
- Have a better service through all your channels

Starting from

45

/user

Per month

Alternatives with better value for money

Sagicc's key features

Most critical features, based on insights from Sagicc users:

Call Center Management
Automatic Call Distribution
Multi-Channel Communication
Computer Telephony Integration
Call Logging

All Sagicc features

Features rating:

Queue Management
Automated Routing
Live Chat
Outbound Call Center
Performance Management
Performance Metrics
Personalization
Pre-Configured Bot
Predictive Analytics
Predictive Dialer
Prioritization
Proactive Chat
Process/Workflow Automation
Progressive Dialer
Quality Management
Query Suggestions
Real-Time Analytics
Real-Time Chat
On-Demand Communications
Natural Language Processing
Multi-Language
Multi-Channel Data Collection
Monitoring
Manual Dialer
Macros/Templated Responses
Lead Qualification
Lead Capture
Language Detection
Knowledge Management
Knowledge Base Management
IVR
Inventory Management
Interactive Content
Workforce Management
Workflow Management
Widgets
Website Integration
Voice Mail
Virtual Assistant
Video Support
Trend Analysis
Transfers/Routing
Transcripts/Chat History
Third-Party Integrations
Text Analysis
Template Management
Tagging
Surveys & Feedback
Survey/Poll Management
Support Ticket Management
SSL Security
Social Media Integration
SMS Messaging
Single Sign On
Service Level Agreement (SLA) Management
Sentiment Analysis
Self Service Portal
Search/Filter
Role-Based Permissions
Reporting/Analytics
Reporting & Statistics
Real-Time Reporting
Real-Time Notifications
Real-Time Monitoring
Real-Time Data
Collaboration Tools
Code-free Development
Client Portal
Chatbot
Chat/Messaging
Canned Responses
Campaign Management
Caller ID
Callback Scheduling
Call Transfer
Call Tracking
Call Scripting
Call Routing
Call Reporting
Call Recording
Call Monitoring
Call List Management
Blended Call Center
Batch Communications
Autoresponders
Automated Responses
Auto-Dialer
Augmented Analytics
API
Alerts/Notifications
Alerts/Escalation
AI/Machine Learning
Agent Interface
Activity Tracking
Activity Dashboard
Access Controls/Permissions
A/B Testing
Interaction Tracking
Intent Recognition
Inbox Management
Inbound Call Center
Help Desk Management
For Sales/Marketing
Feedback Management
Event Triggered Actions
Engagement Tracking
Email Templates
Email Management
Data Visualization
Data Import/Export
Dashboard
Customizable Templates
Customizable Reports
Customizable Forms
Customizable Fields
Customizable Branding
Customer Surveys
Customer Support
Customer Segmentation
Customer Journey Mapping
Customer History
Customer Experience Management
Customer Database
Customer Communication
CRM
Contact Management
Contact Database
Compliance Management
Communication Management

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Sagicc pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Plan Essential

45

/user

Per month

Plan Standard

60

Plan Professional

80

Sagicc integrations (37)

Integrations rated by users

We looked through 19 user reviews, to identify which products are mentioned as Sagicc integrations, and what is the users perception.

Integration rating: 3.0 (1)

Siesa POS logo
Siesa POS

Integration rating: 5.0 (1)

Sagicc support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
FAQs/Forum

Training options

In Person
Live Online
Webinars
Documentation
Videos

Sagicc reviews

Overall rating

4.4

/5

19

Positive reviews

79

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.74/10
Rating distribution

5

4

3

2

1

11

4

4

0

0

Sagicc FAQs

Q. What type of pricing plans does Sagicc offer?

Sagicc has the following pricing plans:
Starting from: $45.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Sagicc?

Sagicc has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Sagicc support?

Sagicc supports the following languages:
Spanish, English


Q. Does Sagicc support mobile devices?

Sagicc supports the following devices:
Android, iPhone


Q. Does Sagicc offer an API?

Yes, Sagicc has an API available for use.


Q. What other apps does Sagicc integrate with?

Sagicc integrates with the following applications:
Vtiger CRM, Avaya UCaaS, HubSpot Marketing Hub, Avaya Spaces, Microsoft Outlook, AWS CloudTrail, Siesa POS, Telegram, SeoSamba WordPress Enterprise, ActiveCampaign, Calendly, Kiwi for Gmail, Zapier, Gmail, AWS Lambda, Salesforce.org Nonprofit Cloud, Power BI Connector for Shopify, AWS CloudFormation, Power BI Connector for ServiceNow, PBRS, AwSV, WordPress, Resource Management, Avaya Experience Platform, AWS Config, SugarCRM, WordPress VIP, Asterisk, Salesforce.org Education Cloud, WordPress Portal, Power BI Connector for Jira, Microsoft Power BI, Salesforce Platform, HubSpot Sales Hub, HubSpot CRM, HubSpot Service Hub


Q. What level of support does Sagicc offer?

Sagicc offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat, FAQs/Forum

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