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ITSM
Public administrations

ITSM Software - Page 7

Last updated: April 2026

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OpenText Service Management

(0)

IT service management and ticketing solution

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Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience.

Read more about OpenText Service Management

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ServiceTeam ITSM

(0)

Microsoft-centric ITSM software

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Infused with the same technology as the Microsoft ecosystem you depend on, ServiceTeam ITSM is native to the Microsoft Power Platform and Dynamics 365.

PC-Duo

(0)

PC-Duo: fast, secure and centrally managed remote control.

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PC-Duo provides fast and reliable PC-to-PC remote control and remote access over LAN/WAN and internet connections.

K inventory

(0)

Cloud and mobile-based inventory management software

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K inventory is an online software and mobile app of inventory management, created for all types of companies. It improves the reliability of your assets' tracking.

tbITSM

(0)

Cloud-based IT service management and helpdesk tool

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tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.

Managed Service Providers (MSPs)

(0)

MSP solution for enhanced service delivery

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Sunrises's MSP solution enables Managed Service Providers (MSPs) to streamline their operations, optimize resources, and deliver top-notch service. Featuring an intuitive HTML5 interface and advanced functionalities like dynamic searching, complex SLA management, and a customizable self-service portal, this software helps MSPs enhance their operational efficiency and drive business growth.

Read more about Managed Service Providers (MSPs)

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IT Communication Assistant

(0)

Fast creation of effective IT communications

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IT Communication Assistant is a low-key web app that provides IT specialists a workspace with interactive IT communication templates and tools, born from real experiences and challenges within IT teams.

Read more about IT Communication Assistant

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Helpion

(0)

Cloud-based software designed to optimize IT operations

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Helpion is a service management software designed to optimize IT operations through workflow automation and resource management. It features four integrated modules: Ticket Management for issue tracking, Asset Management for inventory, Change Management for IT modifications, and Knowledge Base for information sharing. Helpion integrates with existing tools and offers customizable workflows to meet specific organizational needs.

Faveo Servicedesk

(0)

IT service management & helpdesk solution

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Faveo ServiceDesk is an IT service management solution that delivers ITIL-based capabilities with integrated remote monitoring and management tools. The system provides a complete approach to IT service management, combining ticketing functionality with asset and configuration management, change control, and automation capabilities.

TIKTING

(0)

TIKTING® Help Desk & Change Management System

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SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

KACE Cloud

(0)

Unified endpoint management software

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KACE Cloud is a patch management software that helps businesses protect remote devices across endpoints. The platform offers location-tracking capabilities, that enable managers to monitor device locations in real-time.

etrack1

(0)

For customer centres with passionate customer service manage

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etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

sDesk

(0)

Cloud-based IT Service Platform

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sDesk is an IT service management software that includes features like managing incidents, requests, changes, problems and major incidents through its cloud platform. The software also has a security operations centre that ensures cybersecurity threats are not overlooked by providing threat bulletins from sources like the National Cyber Security Centre.

Maestro

(0)

Business intelligence platform to collect & analyze data

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Maestro Intelligence Hub is a cloud-based platform designed to help small to midsize organizations connect the frontend and backend applications such as ERP, CRM, accounting, or POS to streamline and evaluate operational processes.