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Top Rated Knowledge Base Software with Document Storage in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Document storage centralizes articles, guides, and files, making them easily accessible for users. It supports collaboration, efficient information retrieval, and organized management of documents, enhancing overall knowledge sharing and productivity. Our reviewers in knowledge base software rated this feature as important.

3 Best Knowledge Base Software with Document Storage

  • Salesforce Sales Cloud - Highest rated for document storage
  • Dynamics 365
  • Confluence

See other top Knowledge Base products with document storage

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the knowledge base software category. They also needed to have sufficient reviews about document storage, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for document storage based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Salesforce Sales Cloud logo
4.4
(18.7K)

User insights about the document storage feature

Reviewers indicate that Salesforce Sales Cloud's document storage is user-friendly and facilitates easy access and management of important files. They appreciate the ability to attach documents to records, which enhances organization and collaboration. Users find the integration with other storage solutions like Google Drive and SharePoint necessary for extensive document management needs. Some reviewers mention limitations in storage capacity and issues with downloading files, but overall, they value the centralized and secure storage for client-related documents.
“Documents inside Salesforce can be connected to records, for example, appending agreements to Amazing open doors. These records are put away in an organized way, permitting clients to rapidly get to significant reports inside their CRM work process.”
SL

Starisha L.

Boss

“Document Storage is crucial because it allows me to keep all customer-related documents in one place. This makes it easy to access important files anytime, improving efficiency and collaboration. ”
SS

Sujal S.

Organizer

Knowledge Base key features coverage

Salesforce Sales Cloud offers 3 out of the 5 key features for Knowledge Base software identified by reviewers:

Knowledge Management4.3
Catalog Management4.4
Full Text Search
Text Editing
Reporting/Analytics4.4

Pros and cons based on 18,766 verified reviews

55% of users rated Salesforce Sales Cloud 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 18,766 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Cons:

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Dynamics 365 logo
4.4
(5.8K)

User insights about the document storage feature

Reviewers highlight Dynamics 365's document storage for centralizing and improving accessibility to critical business documents. They appreciate the integration with SharePoint and Azure Blob Storage, which helps manage storage space efficiently. Users find the document storage secure and beneficial for collaboration, although some mention limitations in uploading multiple files at once. They value the version control and contextual storage features, which are crucial for maintaining and updating documentation regularly.
“Document Storage in Dynamics 365 centralizes document management, improving collaboration, compliance, and accessibility of critical business documents within the integrated platform.”
MA

Mohammed A.

Strategy Advisor

“Document Storage in Dynamics 365 centralizes important files, improves accessibility, and streamlines collaboration across teams.”
JS

Jayed S.

Executive Assistant

Knowledge Base key features coverage

Dynamics 365 offers 2 out of the 5 key features for Knowledge Base software identified by reviewers:

Knowledge Management4.8
Catalog Management
Full Text Search
Text Editing
Reporting/Analytics4.4

Pros and cons based on 5,809 verified reviews

52% of users rated Dynamics 365 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 5,809 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Cons:

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details

Pricing

Starting price:$50 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Confluence logo
4.5
(3.6K)

User insights about the document storage feature

Reviewers appreciate Confluence's document storage capabilities for providing a centralized repository for project documentation, which is highly beneficial for collaboration and version control. They find it easy to upload, organize, and share documents, with the ability to link and embed files directly into pages. Users report that the integration with tools like Jira enhances the document management process. However, some reviewers mention that Confluence is not ideal for storing non-static documents and can be cumbersome for finding documents not created within the platform.
“Confluence is a wonderful platform for developing, storing, and exchanging functional and technical documents for business purposes. Project creation, collaboration, and file sharing between individuals and teams are all simple processes.”
SS

Santanu S.

Insights Innovator

“Serves as a centralized repository for documents for our projects built on Salesforce so that team members can easily access, store and collaborate on files.”
AN

Ashish N.

Salesforce Consultant

Knowledge Base key features coverage

Confluence offers 5 out of the 5 key features for Knowledge Base software identified by reviewers:

Knowledge Management4.7
Catalog Management4.1
Full Text Search4.3
Text Editing4.4
Reporting/Analytics4.2

Pros and cons based on 3,661 verified reviews

57% of users rated Confluence 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,661 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Centralized knowledge repository

Enhanced team collaboration

Efficient project management

Comprehensive documentation management

Seamless integration with tools

Cons:

Frequent performance lags

High costs for larger teams

Limited text formatting options

Buggy issue management

Inefficient search functionality

See pros and cons details

Pricing

Starting price:$5.42 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Knowledge Base Software with Document Storage in 2026

Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

Create a dynamic knowledge base your whole team can contribute to while they work. So important information never gets lost when people move between teams or roles. Then easily navigate your knowledge database with custom statuses, hashtags, and filters.

Read more about monday.com

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
Confluence logo

Remote team collaboration and knowledge workspace

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Read more about Confluence

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

Empower customers with knowledge base software
Create stunning knowledge repositories & FAQs with ease.

✓ No setup fee
✓ Customer service 24/7

Start with a 30-Day free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Guru logo
Category Leaders

Connect all company knowledge. Access it everywhere. Build t

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

Read more about Guru

Users also considered
Aha! logo

Platform for strategic product roadmapping

Aha! Knowledge is the product information hub. Publish custom-branded knowledges bases for different products and audiences. This empowers your customers to self-serve the resources they need to be successful (e.g. user guides). Set up custom workflows and manage publishing from a central place.

Read more about Aha!

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
Flowlu logo
Category Leaders

Work automation and team collaboration in one platform.

Flowlu’s knowledge base centralizes company documentation, FAQs, and training materials for both internal teams and external customers. Easily create, organize, and share information, ensuring quick access to essential resources while improving productivity and customer self-service.

Read more about Flowlu

Users also considered
360Learning logo

AI-powered learning platform

360Learning is the AI-powered learning platform that combines LMS and LXP capabilities to scale skills development for mid-size and enterprise companies.

Read more about 360Learning

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

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Apptivo logo
Category Leaders

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

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SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

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Bitrix24 logo

All in one business management workspace

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

Read more about Bitrix24

Users also considered
IT Glue logo

Track, find and know everything in under 30 seconds.

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Read more about IT Glue

Users also considered
Yonyx logo
Category Leaders

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

Read more about Yonyx

Users also considered
Document360 logo
Category Leaders

AI-powered knowledge base and documentation software

Document360 is an AI-powered knowledge base platform that simplifies content creation, organization, and discovery. With features like AI search, automated tagging, FAQ generation, and multilingual support, it helps businesses deliver precise, self-service information to their users efficiently.

Read more about Document360

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KnowledgeOwl logo

Knowledge base and documentation software

Knowledge base software with customer-first and AI-forward features. Complete customization and granular access controls with zero setup headaches.

Read more about KnowledgeOwl

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Key features for Knowledge Base software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Management: Reviewers highlight the centralized repository, real-time updates, flexible content organization, and robust search functionality that enhance collaboration and efficiency. 97% of reviewers rated this feature as important or highly important.
  • Catalog Management: Users value the ease of organizing content into categories and subcategories, making information retrieval straightforward and improving overall knowledge base clarity. 93% of reviewers rated this feature as important or highly important.
  • Full Text Search: Reviewers appreciate the ability to search the entire content of documents, ensuring quick access to specific information and enhancing decision-making. 92% of reviewers rated this feature as important or highly important.
  • Text Editing: Users mention the intuitive, versatile text editing with various formatting options, which facilitates clear and consistent documentation. 87% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users highlight the importance of tracking engagement, performance metrics, and data visualization to drive informed decisions and improve productivity. 83% of reviewers rated this feature as important or highly important.