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Service Desk
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Service Desk Software - Page 3

Last updated: April 2026

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Project Management

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Email Management

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Twilio

Microsoft Power BI

Jira

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65 software options

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Sponsored

TeamDynamix

4.4

(150)

5

71

4

63

3

14

2

2

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service management platform

TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

Read more about TeamDynamix

Users also considered

Tempo Timesheets

4.3

(223)

5

97

4

107

3

18

2

1

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Software for managing time tracking in Jira.

Timesheets by Tempo is a time tracking software in Jira which enables teams to track time online, and collect reliable data for reporting, invoicing, accounting, and more. The app gives users the flexibility to track time on-the-go via iOS and Android smartphone devices.

Read more about Tempo Timesheets

Users also considered

Request Tracker

4.3

(3)

5

1

4

2

3

0

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The system you need to track the tasks you can't forget.

Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

Read more about Request Tracker

Users also considered

Financial Manager for Timesheets

4.3

(10)

5

4

4

5

3

1

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Project, time, and expense tracking for Tempo Timesheets.

Financial Manager for Timesheets serves companies looking for a tracking solution that offers financial assessments of project performance in real-time. Logged time data is collected autonomously to set users free from manual data entry in standalone spreadsheets & enables organization.

Read more about Financial Manager for Timesheets

Users also considered

Vivantio

4.3

(178)

5

83

4

68

3

24

2

3

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Flexible Software. Focused Service.

The Vivantio platform allows you to focus on the tools that make sense for your organization's unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management. The platform scales to meet the complex business needs of B2B IT service teams.

Read more about Vivantio

Users also considered

C2

4.3

(14)

5

7

4

4

3

3

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The ultimate ITSM platform

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Read more about C2

Users also considered

ky2help

4.3

(21)

5

8

4

11

3

2

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service management software

ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

Read more about ky2help

Users also considered

Bitrix24

4.2

(987)

5

456

4

352

3

120

2

29

1

30

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

Bitrix24 #1 FREE service desk (helpdesk) solution. Used by 12 million companies. Cloud, mobile, open source editions.

Read more about Bitrix24

Users also considered

Ivanti Neurons for ITSM

3.9

(15)

5

5

4

5

3

4

2

1

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Modernize service delivery for IT and beyond.

With Ivanti® Neurons for ITSM, you gain a proven,
robust IT service management solution that transforms
help desks and support teams into strategic business
enablers.

Read more about Ivanti Neurons for ITSM

Users also considered

Electric AI

3.7

(23)

5

7

4

10

3

2

2

1

1

3

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT management software for managed software providers (MSP)

Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

Read more about Electric AI

Users also considered

Alemba Service Manager

3.7

(6)

5

2

4

2

3

1

2

0

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ASM automates your ITSM with a no code workflow engine

Alemba Service Manager's Service Desk functionality centralizes incident resolution, request management, and self-service portals, enhancing efficiency, reducing response times, and improving user satisfaction through streamlined communication and automated workflows.

Read more about Alemba Service Manager

Users also considered

Tuva IT

(0)

An AI Assistant to automate your IT Service Management

Choose Tuva IT to automate your IT Helpdesk and IT Service Management without Human Intervention & make it easy for your Customers & Employees to get what they need.

Read more about Tuva IT

Users also considered

Faveo Servicedesk

(0)

IT service management & helpdesk solution

Servicedesk is an advanced IT service management (ITSM) and helpdesk solution that streamlines support operations for businesses of all sizes. With AI-powered ticketing, automation, and customizable workflows, it enables IT teams to manage incidents, service requests, assets, changes, and SLAs

Read more about Faveo Servicedesk

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered

Jack Project

(0)

Project management solution

Jack Project is a software solution for task management, communication, collaboration, knowledge management, and document management. It provides features for managing tasks, projects, documents, and knowledge in one application across departments and company boundaries.

Read more about Jack Project

Users also considered

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