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Request Tracker
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The system you need to track the tasks you can't forget.
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Request Tracker - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Request Tracker overview
What is Request Tracker?
Request Tracker (RT) is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. It is developed and maintained by Best Practical Solutions, LLC.
RT allows users to create, view, and manage tickets, which are used to track issues or tasks. Tickets can be assigned to specific users or groups, and can be customized with custom fields, workflows, and notifications. RT also includes features such as time tracking, asset management, and reporting.
RT can be used by organizations of any size, and has been widely adopted in industries such as IT, education, healthcare, and government. It is highly customizable, and can be integrated with other software tools and systems.
Overall, RT is a powerful and flexible tool for managing tickets and tracking issues, and is widely used by organizations to improve their support and project management workflows.
Request Tracker’s user interface
Request Tracker reviews
Overall rating
4.3
/5
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Positive reviews
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- Value for money
- Ease of use
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- Customer support
- Likelihood to recommend0.67/10
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Request Tracker's key features
Most critical features, based on insights from Request Tracker users:
All Request Tracker features
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Request Tracker alternatives
Request Tracker
Starting from
25
/user
Per month
Jira
Starting from
7.91
/user
Per month
GitHub
Starting from
4
/user
Per month
JIRA Service Management
Starting from
20
/user
Per month
Request Tracker pricing
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User opinions about Request Tracker price and value
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Request Tracker support options
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