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Sumsub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Technical and legal solution for all KYC/AML requirements
Table of Contents
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Sumsub - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Sumsub overview
What is Sumsub?
Sumsub is an identity verification platform that provides an all-in-one technical and legal toolkit to cover KYC/AML needs. The platform provides accelerated ID verification, digital fraud detection, and compliance. Sumsub employs top market technologies combined with legal expertise and assistance with financial requirements (FCA, CySec, MAS, FINMA, BAFIN, etc).
Starting price
Alternatives
with better value for money
Pros & Cons
Process Improvement
Client Management
Integrations
Document Verification
Customer Support
Sumsub’s user interface
Sumsub pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about Sumsub?
I highly suggest that SDK apps should have loading screen (loading circle) while the validation is completed, this will allow users to remain in sumsub journey until all steps are completed.
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Who uses Sumsub?
Based on 70 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Sumsub's key features
Most critical features, based on insights from Sumsub users:
All Sumsub features
Features rating:
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Sumsub integrations (7)
Top integrations
Sumsub customer support
What do users say about Sumsub customer support?
Customer support rating:
We analyzed 20 verified user reviews to identify positive and negative aspects of Sumsub customer support.
A large number of users highlight Sumsub's fast, efficient, and helpful customer support team.
A few users report slow response times and occasional disorganized or conflicting support information.
Support options
Training options
To see what individual users say about Sumsub's customer support, check out the review snippets below.
“Additionally, their response and support is excellent, they care about providing agile and effective responses”
Catalina O.
Compliance Officer
“customer service team handled our requests really well and in timely manner.”
Usman M.
Product Manager
“Costumer support for specific question is too slow.”
Pierluigi L.
Business Development Manager
Sumsub FAQs
Sumsub has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Sumsub support?
Sumsub supports the following languages:
English
Q. Does Sumsub support mobile devices?
Sumsub supports the following devices:
Android, iPad, iPhone
Q. Does Sumsub offer an API?
No, Sumsub does not have an API available.
Q. What level of support does Sumsub offer?
Sumsub offers the following support options:
Chat, 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Knowledge Base
