Dovetail vs Delve

Hotjar

Looker

NVivo

EnjoyHQ

Marvin

Condens

Compare Dovetail and Delve based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Condens is a user research repository that streamlines the analysis process of user research. The platform allows UX and product teams to easily store, organize, and analyze user research data and share insights across the organization.

EnjoyHQ is a cloud-based research repository platform designed to help organizations centralize and share UX research data with stakeholders & team members. Key features include user management, a collaborative workspace, app review translations, customer segmentation, and sentiment analysis.

Qualitative data analysis platform & research repository for product teams, consultants, startups, designers and researchers. We help you make sense of your user interviews and turn them into actionable insights.

Dovetail is the AI-native customer intelligence platform that provides a single system of record for transforming customer interactions into actionable insights. It allows product, design, and engineering teams to centralize unstructured data, drive understanding, and accelerate decision-making.

Access Controls/Permissions

Activity Dashboard

Annotations

Categorization/Grouping

Collaboration Tools

Commenting/Notes

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Data Visualization

Drag & Drop

Feedback Management

For Mobile

For Websites

Knowledge Management

Monitoring

Multi-Channel Data Collection

Multi-Language

Negative Feedback Management

Predictive Analytics

Prioritization

Product Lifecycle Management

Product Roadmapping

Project Management

Real-Time Updates

Search/Filter

Sentiment Analysis

Surveys & Feedback

Tagging

Text Analysis

Trend Analysis

Usability Testing

User Research Analysis

Visual Analytics

Workflow Management

Dovetail

Web-based

Senior UX Designer

I like how easily you can highlight important user thoughts on video by using tags and then navigate through that. The AI summary of the video is also a very useful and powerful tool.

Marketing Specialist

Improved team collaboration by allowing effective communication between the HR team. Reduces time on the communication which will be used to better help the company.

UX Researcher

Great customer service, they've been quick to help us with anything and their roadmap looks great and they also seem to be pretty quick at turning around new features.

Consultant

It’s the best on the market and certainly worth the investment if you have the budget.

UX designer

Clear analysis,  ease of use, tagging is fantastic. Saves hours of the qualitative research process.

They also provide project templates so the platform is easy to use and implement. Their customer support is great and always provides helpful resources.

Research Manager

The Zoom integration is great because all of our interviews are really easy to upload and transcribe, so we can just focus on tagging and insight generation.

UX Principal

I manually had to replicate them by hand which is painful. Limited text length for 1 project which meant i needed to have multiple notes for 1 interview.

Product Manager

Tagging highlights in automatic transcripts and then making a video reel of all the relevant points feels like magic. It's a really powerful tool that's very easy to use.

Senior Product Manager

The UI is simple and beautiful, and we love it.

Product Design Manager

Overall, Dovetail has saved us so much time that we used to spend on UX research which means we can now invest that time into making our products better for our customers.

VP Product

The best thing about Dovetail is the different layers of management and analysis for qualitative data.

Sr. UX Researcher

The insights feature is fairly weak so I frequently find myself having to move outside dovetail.

User Experience Researcher

I love Dovetail for our research analysis and repository tool.

Product Designer 

The specific use case it caters too. I love how it brings together tons of research material into one single source of truth.

Senior UX Researcher

Subgrouping is still a problem. Doesn't yet support copying and pasting screen shorts directly.

After an extensive comparative audit of repository tools at the time, Dovetail exceeded expectations with its customer service, integrations, and innovative product design during my usage for 3 years.

Experience Designer

It is sometimes a bit difficult to move between different interviews. Also it is a bit on the expensive side.

Dovetail screenshot: Connect Channels to data sources like support tickets, product reviews, and surveys. Our system automatically classifies everything in real-time to surface critical issues, visualize trends, and link themes to business impact so you know what to focus on.

Dovetail screenshot: Bring customer intelligence into daily workflows. Ask questions in Slack or Teams and get context-rich answers from Dovetail—or automatically deliver weekly digests of customer voices straight to your channels.

Dovetail screenshot: Stop digging. With semantic search, surface the exact moment, quote, or finding across every project, note, and field with powerful semantic search. Built to handle millions of records with speed and accuracy.

Dovetail screenshot: Find, schedule, and incentivize research participants from our database of over 3 million people. Gather valuable information for your discovery by streamlining how you manage and recruit research contacts directly in Dovetail.

Dovetail screenshot: Let Dovetail’s AI do the work in analyzing data and instantly creating summaries, highlights, and insights from customer calls, documents, and more. See where AI has been used and control the level of analysis you want.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

NVivo is a data analysis software, which helps businesses in the education, healthcare, non-profit, public, and other sectors organize, store, or evaluate qualitative data and manage cloud-based collaboration and automated transcription processes.

Looker, now part of Google Cloud, is a data platform that makes it simple for anyone to find, navigate and understand their data. Looker platform has an analytics interface for exploring data, a reusable development paradigm for curating data experiences, and an extensible API set so the data can exist in other systems. Looker enables anyone to search and explore data, build dashboards and reports, and share everything easily and quickly.

Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

Delve is a qualitative data analysis platform that helps ethnographic researchers, focus groups, and social scientists perform analysis for research projects and interview transcripts. Users can code sentences, phrases, or paragraphs from submitted transcripts and categorize highlighted quotes.

Data Coding

Data Storage Management

Multiple Data Sources

Qualitative Comparative Analysis

Reporting & Statistics

Statistical Analysis

Delve

Assistant Principal

From the moment I found Delve I have been nothing but impressed. The software was really easy to use and the developers were very responsive when I had questions.

Student

I was so thrilled that Delve showed up when I searched for "coding for researching" on YouTube. Delve is really a well thought out software, and I am extremely happy with all the features I used.

Freelance Graphic Facilitator

It feels intuitive - a welcome, clean, well organized workspace which is so important to me when I wade through all the chaotic information to get to the important insights.

Ease of use, good customer service, perfect for doing qualitative research.

Director of Alumni Connections

I have appreciated the ease and simplicity of DELVE which is amazing.

Virtual Field Trip Teacher

This is the most amazing resource for qualitative analysis.

I would recomment delve over and over again. They not only budget friendly but also user friendly.

Doctoral Student

My experience has been beyond what I expected (excellent). Very valuable and easy to use software.

Director of Special Education 

There really wasn’t anything that I would consider bad about the program. Especially once I got used to using it.

Customer Assisstant

As I do not have much knowledge about coding there was nothing that i thought was missing.

Director

Delve is a great platform to support thematic analysis. Really easy to integrate with workflow and with other research applications.

PhD Student

Delve is super user friendly and very inexpensive. There is no major learning curve.

I have used this to analyze my qualitative research for my dissertation. I love how I can select the codes, export the information into Excel, and organize/change it as I go.

Lecturer

The webinars and continue customer support were highly supportive for a new researcher. It was very easy for me to create themes, subthemes and completely I could do everything as I expected.

My overall experience with Delve was excellent.

Doctorate Candidate

I am solving problems for the business community with regards to having entrepreneurs consider weaknesses inherent within social media marketing before implementing social media in their businesses.

Ph.D. Candidate

Not anything that was poor or misleading in the software.

Its user-friendly interface made coding and refining themes straightforward, while the export options (to Word, Excel, and PDF) allowed me to integrate outputs directly into the dissertation.

Dovetail vs Delve Comparison (2026)

Dovetail

Delve

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives